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Veterinary Client Service Representative Jobs in Texas

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Veterinary Client Service Representative information

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$9

$17

$25

How much do veterinary client service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for veterinary client service representative in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in Texas?

For Veterinary Client Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Texas look for?

The top searched job categories for Veterinary Client Service Representative jobs in Texas are:

What cities in Texas are hiring for Veterinary Client Service Representative jobs?

Cities in Texas with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Texas as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Veterinary Client Service Representative

Hillside Veterinary Clinic

Dallas, TX • On-site

$14.75 - $20/hr

Full-time

Medical, Life, Retirement

Posted 12 days ago

Key responsibilities

  • Greet clients and their pets, assist with registration, and notify them of wait times.

  • Educate clients, answer non-medical inquiries, and respond to phone calls, emails, and faxes.

  • Schedule appointments, maintain accurate computer records, and ensure the front desk and waiting areas are tidy.

Job description

Description

Veterinary Client Service Representative 
Hillside Veterinary Clinic
Dallas, TX
  
Hillside Veterinary Clinic is hiring an experienced, Client Service Representative to join our INCREDIBLE team!  
  
At Hillside Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.  
  
And, we have plenty of fun along the way!   
  
As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.   
  
Experience & Skills Requirements: 
The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!  
  • Customer service experience and 2-3 years’ experience in veterinary medicine are required 
  • Experience in Conflict management
  • High attention to detail  
  • Great communication skills - Team oriented with an ability to collaborate and support each other 
  • Outstanding multi-tasker 
  • Desire to practice empathetic, gold standard medicine benefiting our patients 
  • Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.  
  • Have the desire to constantly grow and advance as a valued member!  
Role Responsibilities:  
  • Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times. 
  • Educate clients and answer non-medical inquiries 
  • Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed.  Regular monitoring of email and faxes. 
  • Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments. 
  • Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital. 
  • Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner. 
  • Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting. 
  • Be willing to guide, mentor, and support fellow team members.   
  
About the Hospital   
At Hillside Veterinary Clinic, we provide primary and emergency care to dogs and cats in the greater Dallas area. Hillside Veterinary Clinic is a full-service companion animal hospital providing a broad spectrum of treatments and procedures. Its entire staff is committed to superior veterinary care throughout the life of your pet and quality client satisfaction for you, the pet owner.   
    
Benefits – our care in action    
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:     
  • Competitive pay    
  • 401(k) with employer match     
  • Mental health resources, including 24/7 access to Lyra Health     
  • Paid parental leave    
  • Purr-ental leave for when you adopt a pet    
  • Employer-sponsored childcare and elder care     
  • Personalized care for every family-forming journey     
  • Discretionary funds and FREE CE courses    
  • Pet perks and veterinary service discounts     
  • Student loan management tools and assistance    
Provide your best care with more bridges and less barriers.    
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.    
     
Support for you is as vital as the support you provide.    
     
You’ll Thrive with Us    
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:  
   
  • Our vast, diverse, and free library of continuing education courses - ThriveU    
  • Live, virtual interactive workshops to develop valuable leadership skills     
  • A program to designed to teach you the fundamentals of running a pet hospital     
  • Scholarship opportunities and tuition reimbursement      
  • Move into any specialty, hospital type, or environment – across the nation.    
  • Leadership training for a thriving and long career in the veterinary profession.     
About Thrive    
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.    
  
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.       
   
We believe that supporting our people is the key to helping pets thrive through every stage of life.      
   
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.    
   
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.