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Veterinary Client Service Representative Jobs in Texas

VCA Animal Hospitals

Client Service Representative

Spring, TX · On-site

$14.25 - $19.25/hr

Client Service Representative We are seeking an experienced Veterinary Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is ...

VCA Animal Hospitals

Client Service Representative

Spring, TX · On-site

$14.25 - $19.25/hr

Client Service Representative We are seeking an experienced Veterinary Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is ...

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All JobsVeterinary Client Service Representative JobsVeterinary Client Service Representative Jobs in Texas

Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for veterinary client service representative in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in Texas?

For Veterinary Client Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Texas look for?

The top searched job categories for Veterinary Client Service Representative jobs in Texas are:

What cities in Texas are hiring for Veterinary Client Service Representative jobs?

Cities in Texas with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Texas as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Veterinary Client Service Representative

Thrive South Lamar

Austin, TX • On-site

$15.75 - $21.50/hr

Other

Medical, Life, Retirement

Re-posted 10 days ago

Job description

Description

Veterinary Client Service Representative (CSR)/Veterinary Receptionist

Full-time | 4x10 schedule | Rotating Saturdays

Thrive South Lamar

Austin, TX (South Lamar)

About You

You’re a warm, detail-oriented Client Service Representative (CSR) who enjoys helping pets and their people. You’re confident at the front desk—answering multi-line phones, scheduling appointments, checking clients in/out, processing payments, and coordinating closely with the medical team in a fast-paced hospital.

Your Experience & Skills

  • High school diploma or GED required
  • 1+ years of customer service, reception, or front desk experience (veterinary/medical preferred)
  • Excellent communication, multitasking, and organizational skills in a fast-paced environment
  • Comfortable on multi-line phones, appointment scheduling, and client check-in/check-out
  • Accurate payment processing and cash handling
  • Comfort using computers, tablets, email, and Microsoft Office; able to learn practice management software
  • Empathetic listener with strong problem-solving and de-escalation skills
  • Comfortable working around animals and assisting with safe patient flow as needed
  • Bilingual a plus
  • Ability to lift up to 40 pounds without assistance and more than 40 pounds with assistance, with or without reasonable accommodation
  • Ability to work on your feet and stay on task for the full shift (up to 10+ hours)
  • Preferred: Knowledge of veterinary medical terminology and procedures
  • Preferred: Ability to type 45 words per minute and use a 10-key adding machine

Responsibilities (including, but not limited to):

  • Greet clients and patients, check them in/out, and maintain a calm, welcoming front-desk experience
  • Answer multi-line phones, triage and route calls/messages, and document client communication accurately
  • Schedule appointments and communicate instructions, wait times, and updates with empathy and professionalism
  • Verify and update client/patient information to support efficient appointment flow and accurate records
  • Coordinate closely with technicians and doctors to ensure client needs, messages, and follow-ups are communicated clearly
  • Process payments accurately (including cash handling) and assist with estimates/invoices as needed
  • Maintain an organized lobby and front-desk area; support readiness of client-facing spaces

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

  • Our vast, diverse, and free library of continuing education courses - ThriveU
  • Live, virtual interactive workshops to develop valuable leadership skills 
  • A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

  • Competitive pay
  • 401(k) with employer match
  • Mental health resources, including easy access to therapy through Lyra Health
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet
  • Subsidized backup childcare and elder care
  • Expert advice, support and network discounts for fertility and family planning
  • FREE CE courses
  • Pet perks and veterinary service discounts
  • Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About the Hospital

Thrive South Lamar is a small animal practice located in Austin.  

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.

Apply