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Veterans Service Officer Jobs in Raleigh, NC (NOW HIRING)

Addison Group

Customer Service Officer

Apex, NC · On-site

$65K - $70K/yr

Customer Service Officer Industry: Manufacturing Location: Apex, NC Assignment Type: Direct Hire ... a covered veteran in accordance with applicable federal, state and local laws. Addison Group ...

Addison Group

Customer Service Officer

Apex, NC · On-site

$65K - $70K/yr

Job Title: Customer Service Officer Industry: Manufacturing Location (City, State): Apex, NC ... a covered veteran in accordance with applicable federal, state and local laws. Addison Group ...

Addison Group

Customer Service Officer

Apex, NC · On-site

$65K - $70K/yr

Customer Service Officer Industry: Manufacturing Location: Apex, NC Assignment Type: Direct Hire ... a covered veteran in accordance with applicable federal, state and local laws. Addison Group ...

UNC-Chapel Hill

Police Officer

Chapel Hill, NC · On-site

A global higher education leader in innovative teaching, research and public service, the ... Police Officer III: Positions at this level are veteran officers with four or more years of ...

UNC-Chapel Hill

Police Officer

Chapel Hill, NC · On-site

A global higher education leader in innovative teaching, research and public service, the ... Police Officer III: Positions at this level are veteran officers with four or more years of ...

Securitas

Security Officer

Selma, NC · On-site

$12.75 - $15.25/hr

Frequently our Security Officers will provide customer service and information to a client ' s ... veteran, or any other applicable legally protected characteristic.

Securitas

Security Officer

Holly Springs, NC · On-site

$13.75 - $16.50/hr

Frequently our Security Officers will provide customer service and information to a client ' s ... veteran, or any other applicable legally protected characteristic.

Securitas

Security Officer

Garner, NC · On-site

$14.25 - $17/hr

Frequently our Security Officers will provide customer service and information to a client ' s ... veteran, or any other applicable legally protected characteristic.

Securitas

Security Officer

Raleigh, NC · On-site

$15.50 - $18.50/hr

Frequently our Security Officers will provide customer service and information to a client ' s ... veteran, or any other applicable legally protected characteristic.

AUS Inc

Security Officer

Durham, NC · On-site

$20.46/hr

Provide customer service to patients, visitors, staff, and/or vendors by carrying out security ... veteran status or relationship/association with a protected veteran, or any other basis or ...

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All JobsVeterans Service Officer JobsVeterans Service Officer Jobs in Raleigh, NC

Veterans Service Officer information

See Raleigh, NC salary details

$32.1K

$58.3K

$127.3K

How much do veterans service officer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for veterans service officer in Raleigh, NC is $58,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $62,200.00 per year, depending on experience, location, and employer.

What is a veterans service officer?

Veterans Service Officers (VSOs) are professionals who help military veterans and their families navigate the process of obtaining benefits and services from the Department of Veterans Affairs (VA) and other agencies. They assist with filing claims for compensation, pensions, education, healthcare, and other entitlements. VSOs also provide guidance, advocacy, and support throughout the application process, helping to ensure veterans receive the benefits they have earned through their service.

What does a veterans service officer do?

Veterans service officer duties are to assist veterans and to assist their families in accessing military and U.S. Department of Veterans Affairs (VA) benefits. As a service officer, you also answer questions and advise veterans on federal and state benefit programs. Your responsibilities include helping veterans and their dependents file claims, representing them in VA hearings, directing them to appropriate resources, and providing educational materials. You can work for Veterans Service Organizations (VSOs) or state or county governments. Your office may be in a courthouse, VA regional office, or other location.

What are the key skills and qualifications needed to thrive as a veterans service officer?

To thrive as a Veterans Service Officer, you need deep knowledge of veterans’ benefits, relevant laws, case management, and typically a background in social work or public administration. Familiarity with VA systems, benefits management software, and possible accreditation with the Department of Veterans Affairs are important technical requirements. Outstanding interpersonal skills, patience, and clear communication help build trust and effectively advocate for veterans. These skills ensure veterans receive accurate guidance and support while navigating complex benefits systems.

What are some common challenges veterans service officers face when assisting veterans with benefit claims?

Veterans Service Officers often encounter challenges such as navigating complex regulations, gathering complete and accurate documentation, and ensuring claims are submitted within strict deadlines. Additionally, they may need to help veterans who are unfamiliar with available benefits or who have difficulty articulating their service-related needs. Building trust and maintaining clear communication are essential, as is staying current with changing VA policies to best advocate for veterans.

What is the difference between Veterans Service Officer vs Veterans Benefits Counselor?

AspectVeterans Service OfficerVeterans Benefits Counselor
Required CredentialsVSO certification, knowledge of VA benefitsVBA certification, understanding of VA programs
Work EnvironmentGovernment offices, veterans' organizationsPrivate practices, veterans' advocacy groups
Employer & IndustryGovernment agencies, veterans' service organizationsNonprofits, private consulting firms
Common Search/ComparisonYesYes

Veterans Service Officers and Veterans Benefits Counselors both assist veterans with benefits, but VSOs typically work within government or veterans' organizations focusing on claims and advocacy, while Veterans Benefits Counselors often work in private or nonprofit settings providing personalized benefit advice and counseling.

More about Veterans Service Officer jobs

What job categories do people searching Veterans Service Officer jobs in Raleigh, NC look for?

The top searched job categories for Veterans Service Officer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Veterans Service Officer jobs?

Cities near Raleigh, NC with the most Veterans Service Officer job openings:

Veterans Service Officer jobs near you
Infographic showing various Veterans Service Officer job openings in Raleigh, NC as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 82% In-person, 4% Hybrid, and 14% Remote job distribution, with an average salary of $58,324 per year, or $28 per hour.

VETERANS SERVICE OFFICER- 40009017

Durham County

Durham, NC • On-site

$57K - $60K/yr

Full-time

Re-posted 12 hours ago

Job description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields-giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
DEPARTMENT:
VETERAN SERVICES
DATE POSTED:
JULY 25, 2026
CLOSING DATE:
AUGUST 25, 2026
SALARY RANGE:
$57,027.00 - $60,000.00
POSITION NUMBER:
40009017
JOB TYPE:
FULL-TIME, (37.5 HOURS, EXEMPT)
**THIS POSTING IS SUBJECT TO CLOSE WITHOUT PRIOR NOTIFICATION**
GENERAL DESCRIPTION:
The purpose of this position is to improve the quality of life of the veterans of Durham County, their dependents, and their survivors by facilitating access to a range of VA, state, and local veterans' benefits.
This class works under general supervision, independently developing work methods and sequences.
DUTIES AND RESPONSIBILITIES:
The essential functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
    • Interviews, counsel, and assist veterans, their dependents, and their survivors with filing claims for VA, state, and local veterans' benefits, in person, by phone, virtually, or through home visits.
    • Prepares briefs for claim appeals; conducts informal conversations with VA claims raters during higher level reviews; advises veterans of their rights pertaining to Tort & 1151 claims.
    • Tracks claims in VA's Veterans Benefit Management System.
    • Presents programs and information sessions to veteran service organizations, local community agencies, and media; assists with the development and the execution of Veteran's Day, Memorial Day, and Women Veterans Recognition Day programs.
    • Provides home, nursing home & rest home visits to veterans or dependents to assist with filing claims when necessary or upon referral.
    • Compiles monthly statistical data, indicating the number of veterans assisted, number of claims processed, the category of the claim as well as the volume of work processed for the month.
    • Assists with veterans' status investigations of indigent hospital patients and if eligible, takes action to get them admitted to VA hospitals or the State Veterans' Nursing home; accepts referrals for claims from VA hospitals and mental health counselors.
    • Participates in county-wide community outreach to interact with veterans.
    • Serves on County committees and community veteran boards as appropriate.
    • Assists Casualty Assistance Officers with military dependent benefits & death claims.
    • Maintains accreditation with the North Carolina Department of Military and Veterans Affairs through regular continuing education requirements mandated by the state.
    • Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Thorough knowledge of veterans' programs, benefits, laws and regulations.
  • General knowledge of community organizations, agencies and facilities related to veterans' affairs.
  • Experience in conducting interviews and providing customer service.
  • Proficient working with the Microsoft Office Suite.
  • Skilled in applying Federal, State, and local laws, rules, and regulations.
  • Skilled in researching information, preparing reports, and managing databases.
  • Ability to manage complex caseloads in multiple programs simultaneously.
  • Ability to perform simple mathematical calculation.
  • Ability to understand, interpret and apply technical rules and regulations.
  • Ability to effectively deal with veterans, officials, dependents and the public.
  • Ability to assess and manage clients experiencing mental health, physical or substance-use impairments.
  • Ability to establish and maintain collaborative and effective working relationships with employees, public safety officials, and healthcare personnel.
  • Ability to express ideas clearly, both orally and in writing.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
    • Requires an associate's degree in business, psychology, human services, or related field from an appropriately accredited college or university.
    • Two (2) years of experience in veterans' service work.

PREFERRED QUALIFICATIONS:
  • A Military Veteran

PHYSICAL DEMANDS:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
    • Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
    • None

SPECIAL CERTIFICATIONS AND LICENSES REQUIREMENTS:
  • Must possess and maintain a valid North Carolina driver's license with an acceptable three-year driving history.
  • Must obtain official certification as a Veterans Service Officer through the North Carolina Division of Veterans Affairs within the first year of employment.
  • Successfully complete and pass the Federal Training, Responsibility, Involvement, and Preparation of Claims (TRIP) course to secure mandatory clearance for federal computer databases and veteran records.

STANDARD CLAUSES:
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS:
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
AMERICANS WITH DISABILITIES ACT COMPLIANCE:
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
BACKGROUND CHECK STATEMENT:
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

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