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Verizon Telecom Jobs (NOW HIRING)

Stefanini

Deskside Technician II

Auburn Hills, MI

$19.25 - $24.25/hr

Ensure operational and financial continuity of US mobility telecom services (AT&T and Verizon), acting as service liaison and billing analyst. Guarantee telecom governance and escalation efficiency ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI

$19.25 - $24.25/hr

Ensure operational and financial continuity of US mobility telecom services (AT&T and Verizon), acting as service liaison and billing analyst. Guarantee telecom governance and escalation efficiency ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

Ensure operational and financial continuity of US mobility telecom services (AT&T and Verizon), acting as service liaison and billing analyst. Guarantee telecom governance and escalation efficiency ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI

$19.25 - $24.25/hr

Ensure operational and financial continuity of US mobility telecom services (AT&T and Verizon), acting as service liaison and billing analyst. Guarantee telecom governance and escalation efficiency ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

Ensure operational and financial continuity of US mobility telecom services (AT&T and Verizon), acting as service liaison and billing analyst. Guarantee telecom governance and escalation efficiency ...

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How much do verizon telecom jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for verizon telecom in the United States is $28.67, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $33.65 per hour, depending on experience, location, and employer.

What is a Verizon Telecom job?

A Verizon Telecom job typically involves working in telecommunications services, including network maintenance, customer support, sales, or technical roles. Employees may handle installing and troubleshooting network infrastructure, assisting customers with service issues, or selling Verizon products. Job responsibilities vary depending on the position, but all roles contribute to maintaining and expanding Verizon's communication services.

What are the typical daily responsibilities in a Verizon Telecom position?

In a Verizon Telecom role, your daily tasks may include installing, maintaining, and troubleshooting network and communication systems, as well as assisting customers with service issues or outages. You’ll often work with both hardware and software, collaborating closely with technical teams and customer service representatives to resolve problems efficiently. The work may require balancing time between field assignments and office-based system monitoring. Clear documentation and regular communication with other departments are also important parts of the job, helping ensure seamless network operations and excellent customer experiences.

What are the key skills and qualifications needed to thrive in the Verizon Telecom position, and why are they important?

To thrive in a Verizon Telecom role, candidates typically need strong networking knowledge, technical troubleshooting abilities, and experience with telecommunications systems, often supported by a relevant degree or industry certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with network management tools, VoIP systems, fiber optics, and Verizon-specific platforms is advantageous. Excellent problem-solving skills, clear communication, and adaptability help individuals excel when addressing customer issues and collaborating with cross-functional teams. These skills ensure efficient service delivery, high customer satisfaction, and effective teamwork in a fast-paced telecom environment.

More about Verizon Telecom jobs
What cities are hiring for Verizon Telecom jobs? Cities with the most Verizon Telecom job openings:
What are the most commonly searched types of Verizon Telecom jobs? The most popular types of Verizon Telecom jobs are:
What states have the most Verizon Telecom jobs? States with the most job openings for Verizon Telecom jobs include:
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Verizon Telecom jobs near you
Infographic showing various Verizon Telecom job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,630 per year, or $28.7 per hour.

Senior Principal, Business Consulting - Telecom Contact Center Transformation

Infosys Limited Digital

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Job details
Job Role
Senior Principal - Business Consulting
Work Location
Anywhere in the US and/or Remote
State / Region / Province
Anywhere in the US and/or Remote
Country
USA
Skills
Process|Consulting processes|Technology Consulting process
Domain
Consulting
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
146744BR
Senior Principal - Telecom Contact Center Transformation
Company: Infosys Consulting
Location: United States (multiple locations / client travel required)
Practice: Communications, Media & Entertainment (CME)
Infosys Consulting is seeking a Senior Principal specializing in Contact Center Transformation for Telecommunications clients to lead large-scale customer experience (CX) and service transformation programs for major telecom operators such as AT&T, T-Mobile, Verizon, and global communications providers.
This executive-level consulting role sits at the intersection of customer experience strategy, contact center technology modernization, AI-driven service automation, and telecom operations transformation.
The Senior Principal will serve as a trusted advisor to telecom C-suite leaders (Chief Customer Officer, Chief Digital Officer, Head of Care, CIO) and lead complex consulting engagements that transform customer support operations across voice, digital channels, and AI-enabled service platforms.
The role combines business strategy, consulting leadership, and technology transformation expertise, helping telecom providers modernize legacy call centers into omnichannel, AI-enabled customer engagement platforms.
Key Responsibilities:
Client Leadership & Executive Advisory
  • Serve as a trusted advisor to telecom executives on customer care strategy, contact center modernization, and CX transformation.
  • Lead executive workshops with customer care, digital, and IT leadership within telecom organizations.
  • Shape strategic roadmaps for omnichannel contact centers and AI-enabled service operations.
Consulting Engagement Leadership
  • Lead large-scale consulting engagements ($5M-$50M+) focused on telecom customer service transformation.
  • Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.
  • Deliver transformation programs including:
    • Omnichannel contact center modernization
    • AI-driven customer service automation
    • Intelligent IVR and conversational AI deployment
    • Workforce optimization and agent experience improvements
    • Digital self-service platforms
Contact Center & CX Transformation: Lead consulting initiatives across key domains:
Contact Center Strategy
  • Customer care operating model transformation
  • Service cost optimization
  • Customer journey redesign
  • Customer experience strategy
Technology Transformation
  • Migration from legacy call center infrastructure to cloud contact center platforms
  • Integration of digital channels including chat, SMS, social messaging, and video
  • Deployment of AI virtual agents and intelligent routing
AI & Automation
  • Agentic AI deployment
  • Conversational AI and chatbots
  • Intelligent automation of service workflows
  • Predictive analytics for customer service
Telecom Industry Expertise
Advise telecom clients on challenges specific to communications service providers including:
High-volume service operations
  • Network-related customer issues
  • BSS/OSS integrations
  • Service activation and provisioning
  • Billing and service management platforms
  • Customer churn reduction
Business Development & Growth
  • Drive consulting revenue growth within telecom customer care transformation
  • Build executive relationships with telecom operators
  • Lead proposal development and large consulting pursuits
  • Identify new opportunities across CX, AI, and digital service transformation.
Thought Leadership
  • Develop telecom CX transformation frameworks
  • Publish insights on AI-driven contact centers
  • Represent Infosys Consulting in industry forums and telecom conferences
Contact Center Technology Expertise:
Strong familiarity with major contact center and CX platforms such as:
Contact Center Platforms
  • Genesys
  • NICE CXone
  • Five9
  • Amazon Connect
  • Cisco Contact Center
  • Avaya
Customer Experience Platforms
  • Salesforce Service Cloud
  • Adobe Experience Cloud
  • Zendesk
  • ServiceNow Customer Service Management
AI & Automation
  • Conversational AI platforms
  • Generative AI for customer service
  • Speech analytics
  • Workforce optimization tools
Key Client Programs:
  • The engagements this leader may oversee:
  • Modernization of AT&T customer care operations to AI-enabled omnichannel support.
  • Implementation of cloud contact center platforms (CCaaS) for telecom providers.
  • AI-based customer service automation and virtual agents.
  • Transformation of legacy IVR systems to conversational AI platforms.
  • Customer journey redesign for 5G and digital services.
  • Service cost reduction programs for large telecom care organizations.
Basic Qualifications:
  • Bachelor's degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 10+ years' experience within the Telecom industry and at least 5 years of advisory consulting experience in comparable consulting services.
  • Ability to travel 4 days a week to multiple local, state and national client locations.
  • Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
  • An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
  • Strong client-facing skills including presentations to senior leadership, advice and consult with clients.
  • Strong experience working with major telecom operators including AT&T, Verizon, T-Mobile, Vodafone, Orange, Comcast, etc.
  • Deep understanding of Telecom customer care operations, Service provisioning workflow, Telecom billing and customer management, and Network operations impact on customer support.
The estimated total annual compensation (Base + Bonus) range for candidates based out on NJ, IL, NY, CA & WA will be $ 210,000 - $ 256,667
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
About Us
Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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