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Verizon Customer Service Jobs in Rochester, NY (NOW HIRING)

Cellular Sales

Verizon Sales Consultant

Rochester, NY · On-site

$56K/yr

We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave ...

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Verizon Customer Service information

See Rochester, NY salary details

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How much do verizon customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for verizon customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Verizon Customer Service vs Verizon Retail Sales Associate?

AspectVerizon Customer ServiceVerizon Retail Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportSell Verizon products, promote plans, and assist customers in-store
Work EnvironmentCall centers, customer support centers, remoteRetail stores, in-person customer interactions
Required SkillsCommunication, problem-solving, technical knowledgeSales skills, product knowledge, customer service
CertificationsNone specific, technical knowledge helpfulNone required, sales experience beneficial

While both roles involve customer interaction within Verizon, Verizon Customer Service focuses on resolving service issues and technical support remotely, whereas Verizon Retail Sales Associates work directly in stores selling products and plans. Understanding these differences helps job seekers find the right fit based on their skills and preferences.

Does Verizon Customer Service offer remote customer service jobs?

Verizon Customer Service offers remote customer service positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require good communication skills, a quiet work environment, and sometimes specific technical or customer service certifications. Remote jobs may have flexible schedules and require familiarity with customer management tools.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service representative?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and Verizon's product suite is typically required. Patience, active listening, and a customer-focused attitude help representatives excel in resolving customer inquiries and concerns. These skills are crucial for maintaining customer satisfaction, loyalty, and positive brand reputation in a competitive telecom environment.

Does Verizon Customer Service allow work from home?

Verizon Customer Service positions often offer remote work options, especially for roles involving phone support and online communication. Candidates typically need a reliable internet connection, a quiet workspace, and may undergo training remotely. Availability of work-from-home arrangements can vary by location and specific job requirements.

What are some common challenges faced by Verizon Customer Service representatives, and how are they supported in overcoming them?

Verizon Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to technical troubleshooting. One common challenge is managing complex customer issues while maintaining a positive and efficient interaction. To support representatives, Verizon provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are available to assist with escalated situations, and there are clear escalation procedures to help resolve particularly difficult cases. This supportive environment helps representatives deliver excellent service and grow their problem-solving skills.
What job categories do people searching Verizon Customer Service jobs in Rochester, NY look for? The top searched job categories for Verizon Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Verizon Customer Service jobs? Cities near Rochester, NY with the most Verizon Customer Service job openings:
Verizon Customer Service jobs near you
Infographic showing various Verizon Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Verizon Sales Consultant

Cellular Sales Verizon Authorized Retailer

Rochester, NY • On-site

$56K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Cellular Sales:

Cellular Sales is Growing!

Average and High-End Sales Consultants earn $56000 – $124000 +/ year

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.

Why Join Cellular Sales

Our wireless sales consultants help others connect, work, watch, game, and stream with the latest devices. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave informed and satisfied with their visit. For the communities we serve, we get to actively build relationships and trust.

What We Offer

We give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here’s what you’ll get when you join us:

  • Life-Changing Income: The highest commissions in the industry
  • First rate health benefits: Including health/vision/dental, and life insurance.
  • Security for your future: 401(k) with ROTH option to save for retirement.
  • Performance Incentives: Top performers receive trips, gifts, and prizes.
  • Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced sales leaders
  • Advancement Opportunities: We promote from within and encourage growth
  • Outstanding Company Culture: A healthy community that fosters collaboration and mutual success
  • Community Involvement: Impact the lives of people where you live through local events and volunteering

Responsibilities

As a sales Consultant, you will service the customer’s needs, make recommendations based on their specifications.

  • Develop new consumer and business accounts
  • Provide outstanding service during and after the sale
  • Recommend changes in products and services
  • Stay current on the newest technology products and services

What We Are Looking For

  • Driven, enthusiastic people with a positive attitude
  • Willingness to learn and utilize proven techniques to grow your business
  • Effective verbal, written, and interpersonal skills
  • Self-motivated to successfully manage responsibilities
  • Strong negotiating and follow-up skills
  • Understanding of new technology products and services

If you’re eager to learn and implement our proven techniques to grow your career, have previous experience in customer-facing roles, and have reliable transportation, let’s talk.

Opportunity awaits, apply today!

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