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Verizon Customer Service Jobs in Decatur, GA (NOW HIRING)

RemX

Call Center Retention & Sales Rep

Atlanta, GA · On-site

$17/hr

Present service options, upgrades, promotions, and retention offers * Upsell and cross-sell products when appropriate * Educate customers on Frontier and Verizon offerings * Navigate multiple systems ...

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All JobsVerizon Customer Service JobsVerizon Customer Service Jobs in Decatur, GA

Verizon Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do verizon customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for verizon customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Verizon Customer Service vs Verizon Retail Sales Associate?

AspectVerizon Customer ServiceVerizon Retail Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportSell Verizon products, promote plans, and assist customers in-store
Work EnvironmentCall centers, customer support centers, remoteRetail stores, in-person customer interactions
Required SkillsCommunication, problem-solving, technical knowledgeSales skills, product knowledge, customer service
CertificationsNone specific, technical knowledge helpfulNone required, sales experience beneficial

While both roles involve customer interaction within Verizon, Verizon Customer Service focuses on resolving service issues and technical support remotely, whereas Verizon Retail Sales Associates work directly in stores selling products and plans. Understanding these differences helps job seekers find the right fit based on their skills and preferences.

Does Verizon Customer Service offer remote customer service jobs?

Verizon Customer Service offers remote customer service positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require good communication skills, a quiet work environment, and sometimes specific technical or customer service certifications. Remote jobs may have flexible schedules and require familiarity with customer management tools.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service representative?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and Verizon's product suite is typically required. Patience, active listening, and a customer-focused attitude help representatives excel in resolving customer inquiries and concerns. These skills are crucial for maintaining customer satisfaction, loyalty, and positive brand reputation in a competitive telecom environment.

Does Verizon Customer Service allow work from home?

Verizon Customer Service positions often offer remote work options, especially for roles involving phone support and online communication. Candidates typically need a reliable internet connection, a quiet workspace, and may undergo training remotely. Availability of work-from-home arrangements can vary by location and specific job requirements.

What are some common challenges faced by Verizon Customer Service representatives, and how are they supported in overcoming them?

Verizon Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to technical troubleshooting. One common challenge is managing complex customer issues while maintaining a positive and efficient interaction. To support representatives, Verizon provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are available to assist with escalated situations, and there are clear escalation procedures to help resolve particularly difficult cases. This supportive environment helps representatives deliver excellent service and grow their problem-solving skills.
What are popular job titles related to Verizon Customer Service jobs in Decatur, GA? For Verizon Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Verizon Customer Service jobs in Decatur, GA look for? The top searched job categories for Verizon Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Verizon Customer Service jobs? Cities near Decatur, GA with the most Verizon Customer Service job openings:
Verizon Customer Service jobs near you
Infographic showing various Verizon Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,075 per year, or $18.3 per hour.

Call Center Retention & Sales Rep

RemX

Atlanta, GA • On-site

$17/hr

Temporary

Posted 13 days ago

Job description

  • Title: Customer Service Retention & Sales Representative (Call Center Rep)
  • Location: Onsite (Augusta, GA 30907)
  • Pay: $17.00/hour + Monthly Performance Bonuses (Top performers average an additional $400-$450+ per month, with high achievers earning significantly more.)
  • Start Date: August
  • Schedule: Flexible availability required between 8:00 AM and 8:00 PM EST . (Shift assignments may change based on business needs. Top-performing agents receive priority during shift selection.)
  • Career Growth: This position offers potential for permanent placement based on performance, attendance, and hours worked.

  • Handle inbound customer calls regarding service concerns, account changes, and disconnect requests
  • Build rapport quickly and deliver an outstanding customer experience
  • Retain customers by identifying needs and offering effective solutions
  • Present service options, upgrades, promotions, and retention offers
  • Upsell and cross-sell products when appropriate
  • Educate customers on Frontier and Verizon offerings
  • Navigate multiple systems while maintaining accurate documentation
  • Meet performance goals related to customer satisfaction, retention, quality, and sales
  • Follow call handling procedures and compliance guidelines
  • Resolve customer concerns with professionalism, empathy, and confidence

Customer service, sales, and call center experience, Comfortable working with sales and retention, Work a flexible schedule between 8:00 AM and 8:00 PM EST
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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