Disney Customer Service Jobs in Decatur, GA (NOW HIRING)

Under the direction of the Customer Service Supervisor, the incumbent manages day to day order entries and order flow through the supply chain network.

Candidates must reside in or around Atlanta to be considered for this role.

Key Skills Required

• Strong analytical mindset, decision-making and problem-solving skills
• Ability to influence communicate clearly and concisely to gain alignment and drive action across varying audiences
• Strong Excel and PowerPoint skills
• Time management and project management skills a must!
• Attention to details and dedication to getting things right
• Maintain high level of organization, time management and project management skills, commitment to follow through, enthusiasm, and motivation

Primary Responsibilities and Essential Functions

Coordinates order entry, processing, management, and delivery process of orders placed by external and internal customers.

• Monitor EDI and Portal sales order receipts in Business Central (ERP). Process or enter manual sales orders directly into ERP.
• Set up orders for triage by moving the orders to the correct ship and delivery dates based on origin destination pairing and contents of the order.
• Monitors all incoming orders to reflect customers order requirements and ensures the Companys shipping policy is adhered to.
• Make adjustment to the sales orders in BC throughout the life cycle of the open orders.
• Once the order is released and warehouse shipment is created, monitor and update status of the open order until the shipment is shipped and billed.
• Once shipped, monitor the status of each delivery and report variances to an on-time delivery log, customers, and the account services team.
• Report and enter inventory in ERP through physical counts and virtual counts.

Provides exceptional customer service to internal and external partners.

• Proactively communicates with the customers of any delayed shipments that fall outside of the customers expectations.
• Ensures all inquiries from customers are answered within 24 hours.
• Coordinates and corrects orders placed by customers by partnering with internal partners.

Education/Experience

• Bachelors degree in business, preferred
• 2+ years of experience in inventory allocation, shipping, and customer service experience in a CPG environment
• 3+ years of experience working with Microsoft Office applications (Excel, Word, Outlook, Access)
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize

Work Environment: Standard professional office environment with a hybrid work schedule. Employees are expected to work on-site 23 days per week, with specific in-office days determined by business needs, including collaboration, planning sessions, training activities, and other team or leadership meetings.

Travel: No travel required

Characteristics Needed to be Successful

• We are looking for someone with a passion for service. You dont have to be the loudest voice in the room, but you do have to love coming to work every day and you must have an authentic pride in your work.
• You must be a resourceful self-starter. If you wait to be told to do something before you do it, this isnt the place for you.
• We need someone who is adaptable. The pace of change in our business is rapid. We create plans, but were always ready to shift as needed to accomplish our goals.
• You must be able to establish and retain trust across the organization. Its a small company there will be several critical relationships that can mean the difference between success and failure.

About us

good2grow is a childrens beverage company based in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners. We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products includes snacks, juices, flavored waters, and milks, so theres something to make everybody smile.

Why join us?

good2grow offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Short and Long Term Disability (along with salary continuation), a robust Parental Leave Policy, Life Insurance, 12 Paid Holidays, plus a generous Paid Time Off package. Through our community involvement and employee engagement initiatives, you will see that we value our employees experience and the community around us. At good2grow, you will be consistently challenged, and your opportunities will only be limited by your ambition!

Our Culture

Not only are our products fun, so is our organization! We are visionaries with a growth mindset, built on trust, integrity, and collaboration. Our culture is unmatched, described by our employees as transparent, flexible, inclusive, and team oriented. Other words weve heard used to describe us are empowering, nurturing, relaxed, and high performing. Our goal is for every employee to feel empowered, valued, and part of the good2grow family. Our organization is dedicated to leveraging technology to make our work more efficient and to keep our remote workforce connected. We place value on not only maintaining work-life balance, but also enhancing it by encouraging a culture that understands the importance of each individuals unique circumstances. We are an industrious organization with a penchant for fun!