Disney Customer Service Jobs in Decatur, GA (NOW HIRING)

The BI Partner (Commercial Decision Partner - NKA) is an embedded analytical partner supporting the National Key Accounts and channel strategy teams. This role performs NKA-specific analysis, builds customer-facing data narratives, and supports the full CDP model in partnership with the Manager. Where the BI Partner has the bandwidth and technical capability, they may also build straightforward single-step agents - subject to completing the mandatory DI intake process, in partnership with the Manager, before starting any build. The NKA BI Partner develops expertise in key account data sources and customer-level analytics, growing toward independent analytical recommendation ownership.
Candidates must reside in the Atlanta area to be considered for this role.
Key Skills Required

• Strong analytical mindset, decision-making and problem-solving skills
• Ability to influence - communicate clearly and concisely to gain alignment and drive action across varying audiences
• Strong Excel and PowerPoint skills
• Time management and project management skills a must!
• Attention to details and dedication to getting things right
• Maintain high level of organization, time management and project management skills, commitment to follow through, enthusiasm, and motivation

Primary Responsibilities and Essential Functions

• Perform NKA-specific and channel-level analysis using Claude, retailer portals, and syndicated data sources - owning output quality and validating business logic before sharing; provide insights credibility in customer meetings.
• Support the Manager in building NKA business review, selling story, internal channel strategy and understanding narratives and customer-facing presentations - assembling analytical components and ensuring accuracy.
• Assist with DI build briefs for NKA and channel use cases - documenting business needs and acceptance criteria. For straightforward single-step automations within the BI Partner's capability, may build directly - must complete DI intake meeting (led by Manager) before starting.
• Research and synthesize competitive, channel, and category context to support NKA strategic recommendations
• Any and all other duties as assigned by the supervisor.

Education/Experience
Required:

• Bachelor's degree
• 2+ years of commercial analytics experience, preferably with national account or key customer focus
• Strong proficiency with data analysis tools and Excel
• Comfort with customer-facing data applications and retailer portals
• Comfort with AI-powered analytics tools (Claude or similar)
• Excellent written and verbal communication for commercial audiences
• Experience with CPG syndicated data
• CPG experience in a national accounts or channel analytics role

Preferred:

• Comfort with simple agent building using Claude Code or similar tools

Work Environment: Standard professional office environment with a hybrid work schedule. Employees are expected to work on-site 2-3 days per week, with specific in-office days determined by business needs, including collaboration, planning sessions, training activities, and other team or leadership meetings.
Travel: Minimal. Up to 20%
Characteristics Needed to be Successful

• We are looking for someone with a passion for service. You don't have to be the loudest voice in the room, but you do have to love coming to work every day and you must have an authentic pride in your work.
• You must be a resourceful self-starter. If you wait to be told to do something before you do it, this isn't the place for you.
• We need someone who is adaptable. The pace of change in our business is rapid. We create plans, but we're always ready to shift as needed to accomplish our goals.
• You must be able to establish and retain trust across the organization. It's a small company - there will be several critical relationships that can mean the difference between success and failure.

About us
good2grow is a children's beverage company based in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners. We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products includes snacks, juices, flavored waters, and milks, so there's something to make everybody smile.
Why join us?
good2grow® offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Short and Long Term Disability (along with salary continuation), a robust Parental Leave Policy, Life Insurance, 12 Paid Holidays, plus a generous Paid Time Off package. Through our community involvement and employee engagement initiatives, you will see that we value our employees' experience and the community around us. At good2grow®, you will be consistently challenged, and your opportunities will only be limited by your ambition!
Our Culture
Not only are our products fun, so is our organization! We are visionaries with a growth mindset, built on trust, integrity, and collaboration. Our culture is unmatched, described by our employees as transparent, flexible, inclusive, and team oriented. Other words we've heard used to describe us are empowering, nurturing, relaxed, and high performing. Our goal is for every employee to feel empowered, valued, and part of the good2grow family. Our organization is dedicated to leveraging technology to make our work more efficient and to keep our remote workforce connected. We place value on not only maintaining work-life balance, but also enhancing it by encouraging a culture that understands the importance of each individual's unique circumstances. We are an industrious organization with a penchant for fun!