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Verint Jobs in Florida (NOW HIRING)

Chewy

Real-Time Analyst

Hollywood, FL

Kronos, Verint or NICE) * Ability to work independently and meet deadlines. * No corrective actions in the past 180 days [Internal Only] Bonus: * Associates degree or higher preferred business ...

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Verint information

See Florida salary details

$28.8K

$72.9K

$128.9K

How much do verint jobs pay per year?

As of Aug 10, 2026, the average yearly pay for verint in Florida is $72,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Verint?

A Verint job typically refers to a role at Verint Systems, a company specializing in customer engagement, security intelligence, and workforce optimization solutions. Jobs at Verint can range from software development and data analysis to sales, consulting, and customer support. Employees at Verint work on AI-driven analytics, call center solutions, fraud detection, and other technologies that help organizations improve efficiency and security. Positions may require expertise in software engineering, machine learning, business analytics, or cybersecurity, depending on the role.

What are the key skills and qualifications needed to thrive in the Verint position, and why are they important?

To thrive as a Verint Specialist, you need expertise in call center analytics, workforce optimization, and strong problem-solving abilities, often requiring a background in IT or business operations. Familiarity with Verint software suites, data analysis tools, and relevant certifications such as Verint Certified Professional are highly valued. Excellent communication, analytical thinking, and project management skills help professionals interact effectively with technical and non-technical teams. These capabilities ensure successful implementation, optimization, and support of Verint solutions, driving organizational efficiency and customer experience.

What are some typical challenges faced by Verint specialists, and how can they be managed effectively?

Verint Specialists commonly encounter challenges such as integrating Verint solutions with existing systems, ensuring user adoption, and managing complex data analytics tasks. These challenges can be managed by staying up-to-date with the latest Verint updates, closely collaborating with IT and operational teams, and providing comprehensive training to end-users. Proactive communication, ongoing support, and process documentation also contribute significantly to navigating these hurdles. Companies often value specialists who take a consultative approach to problem-solving and help drive continuous improvement across customer engagement and workforce optimization processes.

What are the most commonly searched types of Verint jobs in Florida? The most popular types of Verint jobs in Florida are:
What are popular job titles related to Verint jobs in Florida? For Verint jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Verint jobs in Florida look for? The top searched job categories for Verint jobs in Florida are:
What cities in Florida are hiring for Verint jobs? Cities in Florida with the most Verint job openings:
Verint jobs near you
Infographic showing various Verint job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,918 per year, or $35.1 per hour.

Senior Project Manager / Product Manager - Contact Center Technology & AI Servicing

Strategic Staffing Solutions

Tampa, FL • On-site

$80 - $83/hr

Contractor

Re-posted 16 days ago

Job description

Job Description Digital Product Manager - Contact Center Technology & AI Servicing Locations: Tampa, FL : San Antonio, TX : Plano,TX Duration: Contract-to-Hire Client Industry: Financial Services / Insurance Job ID: U5AAJP00016899 Competitive Rate (up to $80-83/hr) Position Overview Seeking a senior-level Product Manager / Project Manager to lead the strategy, roadmap, delivery, and performance optimization of contact center and servicing technologies. This role will focus on enhancing both member/customer and agent experiences across voice, digital-assisted, and omnichannel servicing platforms. The ideal candidate will possess deep expertise in contact center technology, customer servicing operations, digital transformation, AI-driven servicing capabilities, and product management within highly regulated environments.

Key Responsibilities Product Strategy & Roadmap Define and execute product vision, strategy, and multi-year roadmaps for contact center technologies and servicing platforms. Identify opportunities to improve customer and agent experiences through technology innovation and operational improvements. Leverage customer feedback, operational metrics, call analytics, and agent insights to prioritize initiatives.

Evaluate industry trends and emerging technologies including AI-assisted servicing, intelligent automation, conversational AI, and intelligent routing. Contact Center Experience Ownership Drive enhancements across voice and digital-assisted servicing journeys. Improve agent desktop experiences, workflows, and productivity tools.

Reduce customer friction points such as repeat calls, transfers, and inefficient service processes. Partner with UX, Operations, and Technology teams to optimize end-to-end servicing experiences. Delivery & Execution Lead cross-functional Agile teams responsible for delivering contact center technology enhancements.

Translate business and operational requirements into product features and user stories. Coordinate with engineering, operations, training, support, compliance, and business teams. Manage complex programs with multiple concurrent initiatives and dependencies.

AI, Automation & Innovation Lead initiatives involving: AI-assisted agent tools Agent summarization solutions Intelligent routing Conversational AI Virtual assistants Call deflection technologies Workflow automation Evaluate emerging AI technologies and identify opportunities to improve servicing outcomes. Partner with engineering teams to deploy scalable and compliant AI solutions. Analytics & Performance Management Define and manage KPIs including: First Call Resolution (FCR) Average Handle Time (AHT) Customer Satisfaction (CSAT) Call Deflection Agent Productivity Operational Efficiency Utilize call analytics, speech analytics, and operational reporting to drive continuous improvement.

Support experimentation through pilots, A/B testing, and iterative product enhancements. Risk & Compliance Ensure adherence to regulatory, legal, and internal governance requirements. Balance innovation with operational risk management and compliance standards.

Partner with Risk, Compliance, and Legal teams throughout the product lifecycle. Required Qualifications 6+ years of Product Management, Product Ownership, Program Management, or Digital Product Leadership experience. Experience managing contact center technologies and customer servicing platforms.

Experience defining product strategy, roadmaps, and execution plans. Strong understanding of Agile, Scrum, Lean Product Development, and Lean Portfolio Management. Experience working within highly regulated industries such as: Financial Services Banking Insurance Healthcare Proven ability to influence senior leadership and cross-functional stakeholders.

Strong analytical and data-driven decision-making capabilities. Required Technology Experience Contact Center Platforms (Non-Negotiable) Genesys Cloud NICE CXone Five9 Amazon Connect Cisco Contact Center Avaya Talkdesk Verint CRM & Agent Desktop Platforms Salesforce Service Cloud Microsoft Dynamics ServiceNow Pega Zendesk Custom Agent Desktop Platforms AI & Automation Conversational AI AI Agent Assist AI Summarization Intelligent Routing Voice Bots Chatbots Generative AI Solutions Contact Center Automation Analytics Speech Analytics Call Analytics Power BI Tableau SQL Contact Center Reporting Platforms Preferred Backgrounds Financial Services Banking Insurance Contact Center Transformation Customer Experience (CX) Digital Transformation Omnichannel Servicing Call Center Modernization AI-Enabled Customer Service

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