Venue Operations Manager Jobs in Springfield, MA

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Supervisor is responsible for overseeing various Concessions bars, stands and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Concessions Supervisor will assist the Concessions Managers and the rest of the OVG leadership team with projects including training, inventory, and special events. The Concessions Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $20.00 to $25.00.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until October 16, 2026.

Located in the heart of Hartford, The Bushnell Performing Arts Center is Connecticut's premier performing arts destination and a cornerstone of the region's cultural scene. Originally opened in 1930, this historic, nonprofit venue blends timeless architecture with modern amenities, featuring two distinct performance spaces and hosting more than 350 events annually-from Broadway tours and concerts to comedy, dance, and community programming. As the largest arts organization in the state, The Bushnell serves as a vibrant gathering place that inspires creativity, supports arts education, and delivers world-class entertainment experiences to diverse audiences. Oak View Group is proud to serve as the exclusive food and beverage provider for The Bushnell, enhancing the guest experience through exceptional hospitality and culinary offerings.

• Set-up of all concession locations prior to the start of the event, which includes verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, and checking food and beverage production meets projected event needs.
• Requisitions and stocks all food and beverage products and supplies needed for assigned locations.
• Train and coach new & current employees on standard operation procedures in the concessions area.
• Provide back-up to any open position to ensure the concession location is fully operational.
• Ensures that company standards pertaining to speed of service and guest satisfaction are met.
• Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
• Relays safety/health issues to management immediately.
• Provide ongoing constructive feedback to concessions staff and volunteers.
• Adhere to state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Detect and act upon guest inebriation as trained, escalating to management or security when needed.
• Responsible for assisting guests with their concessions transactions via our Point of Sales system.
• Lock up and store all beverage products, food, and equipment items and perform all closing duties at the end of the shift.
• Enforces all company policies and procedures.
• Assists the management team with projects including training, inventory, and special events. Perform other duties as assigned.

• 1-2 years of experience working in a supervisory capacity in a food & beverage environment.
• Excellent interpersonal and communication skills.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to accurately handle register and revenue collections through a POS system is required.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Shifts can have a duration of up to 10 hours as needed.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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