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Veeva Support Analyst Jobs (NOW HIRING)

Veeva Systems, Inc.

Product Expert - Veeva CRM

Boston, MA · On-site

$55K - $225K/yr

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you ... Strong analytical and communication skills; written, verbal, and formal presentation * Self ...

TekCommands Inc

Veeva Safety Specialist

OR · Remote

... Support change control, deviation, CAPA, and audit workflows in Veeva RIM. 6. Strong analytical skills for data-driven decisions and troubleshooting. 7. Conduct user training sessions and create user ...

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How much do veeva support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for veeva support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Veeva Support Analyst?

A Veeva Support Analyst is a professional responsible for providing technical and functional support for Veeva Systems, which are widely used cloud-based software solutions in the life sciences industry. Their duties typically include troubleshooting user issues, managing system configurations, assisting with data migrations, and ensuring compliance with company and regulatory requirements. They often serve as the primary point of contact between end users and technical teams, helping organizations maximize the value of Veeva tools such as Veeva Vault, Veeva CRM, and related applications.

What are the key skills and qualifications needed to thrive as a Veeva Support Analyst?

To thrive as a Veeva Support Analyst, you need a solid understanding of Veeva Vault or Veeva CRM platforms, business process analysis, and experience within the life sciences industry, often supported by a bachelor’s degree in IT or related fields. Familiarity with technical tools such as Salesforce, SQL, ticketing systems, and Veeva certification are typically required. Strong problem-solving abilities, communication skills, and customer service orientation help analysts effectively address user issues and collaborate with cross-functional teams. These competencies ensure efficient troubleshooting, high user satisfaction, and optimal system performance in regulated environments.

What are some common challenges faced by Veeva Support Analysts when troubleshooting user issues, and how are they typically addressed?

Veeva Support Analysts often encounter challenges such as resolving complex configuration issues, managing data integrity concerns, and interpreting user-reported problems that may lack clear context. These challenges are typically addressed by collaborating closely with end-users, leveraging system logs and documentation, and escalating critical technical issues to specialized Veeva teams when necessary. Strong communication skills and a methodical approach to problem-solving are essential to efficiently address user needs and maintain system reliability.

What are popular job titles related to Veeva Support Analyst jobs?

For Veeva Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Veeva Support Analyst job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Business Analyst Veeva CTMS / eTMF - Remote

Foster City, CA • On-site, Remote

Lorven Technologies
IT Services • 51 - 200 employees
Learn more about Lorven Technologiesexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Our client seeks an Business Analyst Veeva CTMS / eTMF for a Full Time project in Remote.Below is the detailed requirement
Job Title: Business Analyst Veeva CTMS / eTMF
Work location : Remote
Duration: Full Time
Job Description:
  • Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience

Skills & Experience
  • Business Analyst with 10 years of experience delivering/leading regulated enterprise/clinical systems initiatives
  • Hands-on experience with Veeva Vault Clinical (CTMS and eTMF); Strong understanding of clinical trial operations and clinical systems workflows
  • Strong technical fluency to partner effectively with internal and external teams in Business, IT, Data, Infrastructure, and QA
  • Demonstrated experience overseeing release and environment management in a GxP-regulated environment
  • Proven ability to lead complex, cross-functional initiatives and drive clarity from ambiguity
  • Excellent executive communication, documentation, and stakeholder management skills
  • Bachelor's degree in Life Sciences, Information Systems, or related field

Business Analysis Leadership/Execution & Veeva Vault Clinical Expertise
  • Lead complex, cross-functional initiatives related to Veeva Vault Clinical (CTMS/eTMF), including implementation, optimization efforts, migrations, and strategic enhancements
  • Convert ambiguity into clear problem statements, scope, success criteria, execution plans, timelines, risks, and decision points; Proactively manage dependencies, trade-offs, and risks
  • Elevate decisions with clear recommendations to Clinical Systems LT; Serve as a SME for Veeva Vault Clinical (CTMS/eTMF), advising on configuration implications, functional capabilities, and downstream system impacts; Partner with development and support teams on complex or systemic issues, contributing to root-cause analysis and long-term solutions
  • Participate in enhancement definition, prioritization, solution design, and validation strategy; Collaborate closely with integration and data teams on end-to-end clinical system workflows
  • Review key technical and functional documentation, including business and system requirements, design specifications, release notes, validation plans, and SOPs
  • Act as a translator between technical and business audiences, validating that documentation clearly reflects scope, assumptions, risks, and downstream impacts
  • Ensure documentation is complete, accurate, and aligned with intended business outcomes, system behavior, and regulatory expectations
  • Partner with CS Leads, QA, Val, and IT to ensure documentation supports validation, inspection readiness, and audit traceability

Migration and Transformation Leadership -- Lead/contribute to large-scale system migration legacy CTMS (Siebel) to Veeva Vault Clinical and related transformation efforts; Drive/participate in migration planning, including cutover strategy, data validation approach, reconciliation methods, rollback planning, communications, change management, and archiving strategy; Help to coordinate technical and business readiness across all stakeholder groups.
Validation, Compliance, Release and Environment Management -- Provide oversight and coordination for Veeva Vault Clinical releases across non-production and production environments; As needed, partner with QA, Val, and IT to ensure delivery aligns with GxP and validation expectations; Drive release impact assessments, cross-functional readiness reviews, and deployment sequencing in partnership with IT, QA, Val and development teams; Ensure appropriate governance and usage of development, test, and UAT environments to support parallel workstreams and testing cycles; Act as a single point of orchestration for release- and environment-related dependencies, risks, and conflicts; Ensure releases are executed in a compliant, predictable, and business-aligned manner; Provide oversight and contribution to validation approaches, UAT strategy, and release documentation.
Executive Communication and Clinical Systems Leadership Enablement -- Operate as a trusted advisor and analyst for Clinical Systems LT; Lead routine internal Clinical Systems Meeting to ensure internal alignment on technical and operational decisions/risks/updates on the Vault Clinical program; Deliver concise, executive-ready communication on progress, risks, trade-offs, and decisions required; Influence with minimal oversight to gain alignment and drive outcomes across senior stakeholder groups.
Preferred / Nice-to-haves -- Experience with system integrations (e.g., CTMS ↔ eTMF/EDC/Data Lakes & repositories); Experience working with Siebel (CTMS), working with Veeva Managed Services or vendor escalations. Familiarity with Agile or DevOps methodologies; Knowledge of clinical metrics and reporting tools; Experience with system integrations, APIs, middleware, and data platforms. Siebel CTMS experience, particularly in migration or decommissioning efforts; Experience with Veeva Managed Services or external vendors. Exposure to operational metrics, reporting, or analytics in a clinical systems setting.
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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