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How much do va intake specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for va intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a VA Intake Specialist?

VA Intake Specialists are professionals who serve as the initial point of contact for veterans seeking services from the Department of Veterans Affairs (VA). They are responsible for gathering essential information, assessing veterans’ needs, and directing them to the appropriate benefits or programs. These specialists play a crucial role in ensuring veterans receive timely assistance and help streamline the process of accessing healthcare, disability claims, and other VA services. Their work requires strong communication skills, attention to detail, and knowledge of VA policies and procedures.

What are the key skills and qualifications needed to thrive as a VA Intake Specialist, and why are they important?

To thrive as a VA Intake Specialist, you need a solid understanding of Veterans Affairs processes, strong organizational skills, and familiarity with healthcare or benefits administration, often supported by relevant experience or certification. Proficiency with case management software, electronic records systems, and Microsoft Office Suite is typically required. Exceptional communication, empathy, and attention to detail are vital soft skills for effectively interacting with veterans and accurately processing their information. These skills ensure timely and accurate intake, support veterans' needs, and uphold the quality and efficiency of VA services.

What are some common challenges faced by a VA Intake Specialist when handling veteran cases, and how can they be managed effectively?

VA Intake Specialists often encounter challenges such as incomplete documentation, tight deadlines, and emotionally charged interactions with veterans and their families. Managing these challenges requires strong organizational skills, attention to detail, and empathy. Building a solid understanding of VA processes and maintaining clear communication with both veterans and internal team members helps ensure cases move forward smoothly. Regular training and teamwork are also essential for handling complex or sensitive situations effectively.

What is the difference between Va Intake Specialist vs VA Claims Processor?

AspectVa Intake SpecialistVA Claims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer VA-specific trainingHigh school diploma; VA claims processing training often provided
Work EnvironmentOffice setting, interacting with veterans and healthcare providersOffice setting, reviewing and processing claims
Industry UsageVeterans' healthcare and benefits administrationVeterans' benefits and claims management
Common Search IntentUnderstanding roles in VA benefits intakeLearning about VA claims processing duties

The Va Intake Specialist primarily focuses on gathering information from veterans and healthcare providers to initiate benefits claims, while the VA Claims Processor handles reviewing and processing those claims. Both roles are essential in the VA benefits system, often working closely but with different responsibilities.

What states have the most Va Intake Specialist jobs?

States with the most job openings for Va Intake Specialist jobs include:

What are popular job titles related to Va Intake Specialist jobs?

For Va Intake Specialist jobs, the most frequently searched job titles are:

Infographic showing various Va Intake Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Coordinator

Falls Church, VA • On-site

Human Touch Home Health
See more jobs at Human Touch Home Healthexternal

$24/hr

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

Be the First Step in a Patient's Journey Home.
Human Touch Home Health is seeking an organized, detail-driven, and customer-focused Intake Specialist to join our Falls Church, Virginia office. This is a full-time, in-office position for someone who understands how important accuracy, communication, and follow-through are in home health.
Every new patient starts somewhere.
A hospital sends a referral.
A physician needs services arranged.
A family is trying to figure out what happens next.
And before our clinicians ever walk through a patient's front door, Intake helps make it happen.
If you're organized, comfortable communicating with healthcare professionals, and good at keeping multiple referrals moving without letting details fall through the cracks, we want to meet you.
Why Join Human Touch?
  • Competitive Salary Based on Experience
  • Full-Time, In-Office Position
  • Monday-Friday Schedule
  • Medical, Dental & Vision Insurance
  • Paid Vacation, Sick Leave & Holidays
  • Aflac Options
  • Supportive Clinical and Administrative Leadership
  • Professional Growth and Advancement Opportunities
  • Established Home Health Organization Serving Communities for Over 27 Years

Intake Is Where Great Home Health Begins
This isn't just a data-entry position.
As an Intake Specialist, you're helping determine whether we can safely and appropriately accept a patient for care-and then making sure everything needed to begin that care gets where it needs to go.
You'll communicate with referral sources, physicians, hospitals, patients, families, clinicians, and internal departments to help move referrals from "received" to "ready for care."
Some days will move fast.
Referrals will come in.
Phones will ring.
Documents will be missing.
Insurance will need to be verified.
Someone will need an answer.
That's why we're looking for someone who doesn't just see a problem and stop.
We're looking for someone who asks:
"What do we need to do to get this patient taken care of?"
What You'll Do
  • Receive and process incoming home health referrals
  • Review referral documentation for completeness and accuracy
  • Enter patient and referral information accurately into company systems
  • Verify patient demographics and insurance information
  • Perform insurance eligibility and benefits verification
  • Communicate with hospitals, physicians, rehabilitation facilities, case managers, and other referral sources
  • Obtain missing clinical documentation, physician orders, face-to-face documentation, and other required information
  • Coordinate with clinical leadership to determine whether referrals meet admission criteria
  • Communicate accepted referrals and Start of Care needs to appropriate clinical and scheduling teams
  • Maintain accurate referral status and follow up on pending referrals
  • Communicate professionally with patients and families regarding the intake process
  • Ensure documentation is completed according to agency, payer, and regulatory requirements
  • Maintain patient confidentiality and HIPAA compliance
  • Assist with tracking referral volume, admissions, pending referrals, and referral outcomes
  • Work closely with clinical, scheduling, billing, recruiting, and administrative teams to support smooth patient admissions

Who We're Looking For
You don't have to know everything on day one.
But you do need to be someone who pays attention, follows through, communicates well, and doesn't leave loose ends hanging.
The right person for this role can manage multiple referrals at different stages while still remembering that every referral represents a real patient waiting for care.
You're comfortable picking up the phone.
You're not afraid to follow up when documentation is missing.
You notice when something doesn't look right.
And when you say you're going to handle something, you handle it.
What You'll Need
  • High School Diploma or GED Required
  • Previous Intake, Healthcare Administration, Medical Office, or Home Health Experience Preferred
  • Home Health Intake Experience Strongly Preferred
  • Knowledge of Medicare, Medicaid, and Commercial Insurance Requirements Preferred
  • Experience With Insurance Eligibility Verification Preferred
  • Familiarity With Home Health Referral and Admission Processes is a Plus
  • WellSky Experience is a Plus
  • Proficiency in Microsoft Word, Excel, Outlook, and General Computer Systems
  • Strong Written and Verbal Communication Skills
  • Exceptional Attention to Detail
  • Strong Organizational and Time-Management Skills
  • Ability to Prioritize Multiple Referrals and Deadlines
  • Ability to Handle Confidential Patient Information Professionally
  • Dependable Attendance and Ability to Work Full-Time In Office in Falls Church, VA

Why Human Touch Home Health?
For more than 27 years, Human Touch Home Health has provided skilled and non-skilled home health services throughout Virginia, Washington, DC, Maryland, and Pennsylvania.
Our Intake team is an essential part of that mission.
Before a nurse completes a Start of Care...
Before a therapist begins treatment...
Before a patient receives their first home health visit...
Someone has to make sure everything is ready.
That's Intake.
At Human Touch, you're not simply processing paperwork.
You're helping open the door to care.
Ready to Be the First Step?
If you're organized, dependable, detail-oriented, and ready to build your career with an established home health organization, we'd love to hear from you.
Apply today and bring your communication skills, attention to detail, and problem-solving ability to Human Touch Home Health in Falls Church.
Human Touch Home Health is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants.

Apply