Va Case Manager Jobs in Florida (NOW HIRING)

Position Summary

This is an in-office position - Must live in the Pensacola Area

The Veterans Claims Specialist serves as the primary point of contact for veterans and their families throughout the VA disability claims and appeals process. This position assists with case development, evidence gathering, records review, client communication, and claim preparation to support attorneys and accredited representatives in maximizing veterans' entitlement to benefits.

The ideal candidate is compassionate, highly organized, detail-oriented, and committed to serving those who have served our country.

Essential Duties and Responsibilities

Client Communication & Case Management

• Serve as a primary client contact throughout the claims and appeals process.
• Maintain regular communication with clients regarding case status, development needs, and deadlines.
• Document all client interactions and case activity in the firm's case management system.
• Assist clients in understanding the VA claims and appeals process.

Records Review & Evidence Development

• Review service treatment records, VA medical records, personnel records, and private medical records.
• Identify potentially service-connected conditions and relevant supporting evidence.
• Develop evidence checklists and assist clients in obtaining required documentation.
• Organize records and create case summaries for attorney review.

Statement & Claim Development

• Assist clients in preparing lay statements and supporting documentation.
• Coordinate the collection of buddy statements and witness statements.
• Prepare draft claim development materials for attorney review.
• Assist in gathering evidence related to secondary service connection and increased-rating claims.

Examination Preparation

• Educate clients on the purpose and process of VA Compensation & Pension (C&P) examinations.
• Assist clients in understanding the functional impact information relevant to their claims.
• Prepare clients for examinations and follow-up development requirements.

Workflow & Administrative Support

• Track outstanding development items and follow-up tasks.
• Monitor deadlines and ensure timely completion of assigned work.
• Maintain accurate and organized electronic files.
• Assist attorneys and accredited representatives with case preparation and workflow management.

Qualifications

Required

• Associate's degree or equivalent work experience.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.
• Proficiency in Microsoft Office, Outlook, Teams, and electronic case management systems.
• Ability to manage a high-volume caseload while maintaining attention to detail.

Preferred

• Prior experience working with veterans, military families, VA benefits, insurance claims, legal case management, or healthcare administration.
• Military service or familiarity with military culture.
• Experience reviewing medical records and supporting documentation.
• Knowledge of the VA disability compensation system.

Core Competencies

• Commitment to Veteran Service
• Client-Focused Communication
• Attention to Detail
• Critical Thinking
• Problem Solving
• Professionalism
• Team Collaboration
• Organization and Follow-Through
• Adaptability

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to communicate effectively by phone, video conference, and email.
• Ability to occasionally lift and move files or office materials.

Performance Expectations

Success in this position is measured by:

• Timely completion of case development tasks.
• Accurate documentation and file management.
• Positive client interactions and responsiveness.
• Effective support of attorneys and accredited representatives.
• Consistent adherence to firm workflows and procedures.

Mission Statement:

The Veterans Claims Specialist plays a critical role in helping veterans navigate the complex VA disability system by ensuring claims are thoroughly developed, clients remain informed, and every veteran receives exceptional service and support throughout their case journey.