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Job Description

Position Purpose

The Associate Chief Information Officer (ACIO) will serve as the operational leader overseeing the delivery of Information Technology (IT) services within a newly consolidated and evolving operating model within the School of Medicine (SoM). The position reports to the School of Medicine Vice Dean of Administration and Operations with a technical, dotted line reporting relationship to the UW Medicine Chief Information Officer. Working closely with both leaders, they will provide shared oversight and direction for SoM IT strategy, operations, and governance. This position will oversee the implementation and sustained evolution of a centralized SoM IT service desk and integrated end-user support model and build out a robust research IT support framework.

Position Responsibilities

Strategic Leadership 50%

• Lead the operational execution and continuous refinement of a new IT operating model for the School of Medicine, leveraging ongoing assessment and performance insights to optimize workflows and elevate service excellence.
• Shape and guide enterprise and emerging technology strategy, evaluating new technologies and trends, aligning funding and resources with strategic goals, and ensuring support models for long-term adoption and impact.
• Maintain and grow strategic partnerships with UW Medicine Information Technology Services (ITS) and UW-IT to ensure coordinated delivery of IT services optimized to meet the complex and evolving needs of academic, clinical, and research environments.
• Oversee cross-institutional initiatives and executive level projects.
• Assure appropriate reporting structures, decision-making authority, and accountability metrics for SoM IT leadership positions and other critical SoM IT roles.
• Engage in strategic collaboration with UW Medicine ITS and UW-IT to align shared service strategies and align IT capabilities across the School of Medicine, balancing institutional alignment with the specific needs of individual departments.

Workforce and Resource Management 15%

• Advance the fiscal sustainability, risk management and security across the School of Medicine by providing strategic leadership in IT budget planning, resource optimization, and vendor partnerships, ensuring that investments in IT services deliver measurable value and align with university, UW Medicine ITS, and UW-IT priorities.
• Lead workforce transformation efforts, guiding the recruitment, retention, and reallocation of IT staff from decentralized departments to centralized operations, while continuously evaluating staffing levels, role alignment, and capacity to ensure appropriate service coverage.
• Collaborate with UW School of Medicine HR resources to advance professional development for IT staff.

IT Operations and Organizational Oversight 15%

• Lead development and implementation of a centralized IT service desk in alignment with other service desks and integrated end-user support model, ensuring continuous improvement, responsiveness to evolving needs, and alignment with the School of Medicine's goals and priorities.
• Define, operationalize, and maintain service-level agreements and performance metrics to assess IT service quality and adaptability across the School of Medicine.
• Align cybersecurity functions across administrative and research domains, ensuring access, data protection, and alignment with enterprise infrastructure and compliance standards.
• Drive IT strategy and adoption of emerging technologies to enhance operational efficiency, research capabilities, and service delivery.

Governance Development and Policy Enforcement 20%

• Facilitate the School of Medicine's IT Governance Executive Committee, ensuring appropriate representation across departments and alignment with UW Medicine ITS and UW-IT governance structures.
• Direct the evaluation and recommendation of hardware and software solutions to meet end-user computing needs and manage vendor relationships.
• Enforce IT policies, procedures, and compliance frameworks in collaboration with appropriate offices and entities.

Position Qualifications

Minimum Requirements.

• Bachelor's degree in Information Technology, Computer Science, Management, or related discipline preferred.
• 10 or more years of progressive IT leadership experience, with at least 5 years in a senior role within an academic or healthcare setting.

Additional Requirements

• Demonstrated success in IT service management, governance, and leading organizational transformation, and strategic planning capabilities within complex, matrixed environments.
• In-depth knowledge of enterprise IT systems, cybersecurity, and emerging technologies such as automation and AI.
• Experience in higher education and academic medical center environments, including research computing and regulatory compliance (e.g., FERPA, PHI, HIPAA).
• Proven leadership in team development, mentoring, and workforce planning.

Desired Education and Experience

• Advanced Degree
• Demonstrated ability to design and execute IT strategies that align with the mission and complexity of a medical school, spanning research, clinical, and educational domains.
• Proven success building partnerships across central IT, health system IT, and research computing to balance institutional alignment with local department needs.
• In-depth understanding of research IT infrastructure, including data management, high-performance computing, and research security.
• Track record of consolidating and modernizing decentralized IT organization into cohesive, high-performing service models.
• Ability to lead workforce transformation-recruiting, reskilling, and redeploying IT staff for optimized support and innovation.

Compensation, Benefits and Position Details

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Pay Range Maximum:

Other Compensation:

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Temporary or Regular?

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About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.