ZipRecruiter

Log In

1

Utility Service Representative Jobs (NOW HIRING)

Nexiya, INC.

Be Seen First

Utility Service Planner I

San Diego, CA · On-site

$32 - $40/hr

... utility planning. The Service Planner role coordinates from creation to completion of service ... Attend field visits with customers, contractors, construction teams, client representatives and ...

M&K Truck Centers

Service Utility

Scranton, PA · On-site

$25 - $26/hr

Our Service Utilities handle a variety of responsibilities in the Service department including ... The physical demands described here are representative of those that must be met by an employee to ...

previous pagenext page

Showing results 21-40

All JobsEnergy And Environment JobsUtility JobsUtility Maintenance Worker JobsUtility Service Representative Jobs

Utility Service Representative information

See salary details

$12

$23

$39

How much do utility service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for utility service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a utility service representative?

Utility Service Representatives are professionals who assist customers with services related to utilities such as electricity, water, or gas. They handle inquiries about accounts, billing, service setup, outages, and resolve customer complaints. Their role often involves both customer service and administrative tasks, ensuring customers receive accurate information and timely support. Utility Service Representatives may work in call centers or in-person at utility company offices.

What are some typical challenges utility service representatives face when handling customer inquiries and service requests?

Utility Service Representatives often encounter challenges such as addressing high call volumes, managing complex billing questions, and handling service outages or disruptions. These situations require strong problem-solving skills, patience, and effective communication to ensure customers feel heard and supported. Additionally, representatives must collaborate closely with field technicians and other departments to resolve issues promptly and accurately, making teamwork and adaptability essential for success in this role.

What are the key skills and qualifications needed to thrive as a utility service representative, and why are they important?

To thrive as a Utility Service Representative, you need knowledge of utility services, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with customer information systems (CIS), billing software, and sometimes CRM platforms is essential for daily operations. Outstanding communication, problem-solving, and conflict resolution skills help you effectively address customer inquiries and concerns. These skills ensure efficient service delivery, customer satisfaction, and smooth handling of utility account processes.

What is the difference between Utility Service Representative vs Customer Service Representative?

AspectUtility Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFieldwork involving utility systems, customer sites, and service locationsOffice or call center environment, handling customer inquiries
Employer & IndustryUtility companies such as water, gas, or electric providersVarious industries including retail, telecom, and service sectors

The Utility Service Representative primarily works in the field managing utility services and customer interactions related to utility systems. In contrast, the Customer Service Representative typically works in an office setting, handling general customer inquiries. While both roles require strong communication skills, the Utility Service Representative focuses more on technical knowledge and fieldwork within the utility industry.

What states have the most Utility Service Representative jobs?

States with the most job openings for Utility Service Representative jobs include:

What are popular job titles related to Utility Service Representative jobs?

For Utility Service Representative jobs, the most frequently searched job titles are:

Utility Service Representative jobs near you
Infographic showing various Utility Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Term Limited Temporary (TLT) Development Services Office (DSO) Utility Service Specialist

Seattle, WA • On-site, Remote

City of Seattle, WA
See more jobs at City of Seattle, WAexternal

$41.90 - $48.77/hr

Temporary

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Job description

Salary: $41.90 - $48.77 Hourly
Location : Seattle Municipal Tower, 700 5th Ave., Seattle, WA
Job Type: Temporary - Benefit Eligible
Remote Employment: Flexible/Hybrid
Job Number: 2026-01178
Department: Seattle Public Utilities
Division: People, Culture & Community
Opening Date: 09/01/2026
Closing Date: 9/15/2026 4:00 PM Pacific
Language Premium: No
Position Description
Seattle Public Utilities (SPU) has an exciting opportunity for a Term Limited Temporary (TLT) Utility Service Representative (USR) within the Development Services Office (DSO). Part of SPU's Project Delivery and Engineering Branch (PDEB), the DSO assists private developers with connecting to SPU's water, drainage and wastewater service infrastructure while adhering to SPU standards and governing codes.
The Utility Service Specialist is often customers' first contact with SPU. Reporting to the Division Systems & Services Manager, the successful candidate will assist customers and work with other DSO teams and SPU Divisions to facilitate a range of water, drainage and wastewater services, such as water taps sales, hydrant permit application processing and issuance, hydrant flow tests, plan review, invoicing, water main extension and water system improvements for homeowners and developers through all phases of the project lifecycle. The ideal candidate is adaptable, a "team player" and passionate about learning, problem solving, providing excellent customer service and being an integral part of the growth of Seattle within SPU's direct water service area.
This temporary assignment is fully benefitted and expected to last up to 35 months.
About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.6 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. For more information about Seattle Public Utilities (SPU), checkout the following:
SPU commits to and as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Job Responsibilities
Primary Job Responsibilities for TLT Utility Service Specialist:
  • Manage the DSO's customer e-mail inbox and respond to customers' inquiries over the phone and email. Elevate inquiries with specialists when necessary.
  • Create and issue accurate customer invoices for water service sales.
  • Access utility infrastructure information, including hydrant flow data, in SPU's Geographic Information System (Utiliview).
  • Communicate regularly with the supervisor on service issues and document customer complaints and escalations.
  • Support the hydrant permit program by issuing invoices and permits, calculating water usage bills, writing service requests, coordinating hydrant meter rentals and returns with the meter shop, tracking permit expirations and reporting on hydrant permit KPIs.
  • Facilitate new development project intake including creating new projects within the project management system, assisting customers with required project documentation, and answering general development related questions.
  • Support requests for hydrant flow tests by setting up projects, issuing invoices, creating service requests, and sending final results to the customer.
  • Assist with billing system account setup and resolve discrepancies in billing accounts, including crossed water meters.
  • Collect field intelligence related to new development projects and support the system improvement determination process.
  • Visit project sites to collect utility information related to new development projects.
  • Assist engineers and specialists in developing and supporting the issuance of water availability certificates.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Experience: Two (2) years utility infrastructure, customer service, public relations, or other work with significant contact with the public was a significant factor.
Equivalency: Two (2) years of college course in utilities infrastructure, business administration, urban planning, or related field may substitute for a maximum of one year of the required experience.
License: Current Washington State Driver's License to conduct periodic field visits to residences, businesses, new development projects and job site locations.
The ideal candidate should possess:
  • Dedication to providing excellent customer service, with two (2) or more years of direct customer contact experience in person, over the telephone or via email.
  • Proven ability to communicate clearly, concisely, and professionally and work effectively within a multi-cultural workforce serving a diverse customer base.
  • Experience working accurately and efficiently in a fast paced, team environment, demonstrating a strong ability to build and maintain effective working relationships across different departments and workgroups.
  • Experience working with billing and accounting systems and effectively navigating and resolving complex customer service issues.
  • Data entry experience with updating customer information and records.
  • Proven history of good attendance and punctuality.
  • Experience conducting site visits, reading site plans and maps, and driving to job sites.
  • Experience working as part of a team in environments with high work volumes and rapidly shifting priorities.
  • Ability to work within the organizational framework of SPU Workplace Expectations including our values on Safety, Respect, Diversity, Trust, Humor, Productivity, Integrity, Innovation, Partnership and Accountability.

Additional Information
In addition to fully completing the online application, we requirecandidates to attach a current resume, and cover letter describing your work experience(s) and how that makes you a good candidate for this role.
The full salary range for this position is $41.90 per hour - $48.77 per hour.
Workplace Environment/Expectation: This position allows for the flexibility of a hybrid work schedule. City employees will have the option to work remotely two days a week. Individual schedules will be agreed upon by the employee and their supervisor. This position will conduct periodic site visits to new development projects and job site locations.
Who may apply: This position is open to all qualified candidates.
The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:
If you have any questions, please contact Heather Baldwin-Stewart at
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at:
01
Please fill out both the application and this questionnaire completely. Any false or incomplete answers (such as "see resume" or "see application") may result in you not being considered. Do you agree to answer each of these questions truthfully, and do you understand that your answers will be compared to the information on your application?
  • Yes
  • No

02
As indicated in the posting, applicants are required to attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position. Have you done this?
  • Yes
  • No

03
In no more than one sentence, please explain what providing excellent customer service means to you.
Required Question

Apply