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Utility Service Representative Jobs in Florida (NOW HIRING)

Southern Utility Partners

Be Seen First

Inside Sales / Customer Service Representative

Orlando, FL · On-site

$60K - $100K/yr

Experience in utilities, electrical distribution, or industrial sales What We're Looking For * A ... service. We represent respected manufacturers in the utility industry while maintaining the ...

City of Cocoa

Customer Service Representative

Cocoa, FL · On-site

$19.71/hr

JOB SUMMARY Under the general supervision of the Customer Service Supervisor, and/or the Utility ... The Customer Service Representative is responsible for a number of customer-oriented tasks in a ...

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Utility Service Representative information

What is a utility service representative?

Utility Service Representatives are professionals who assist customers with services related to utilities such as electricity, water, or gas. They handle inquiries about accounts, billing, service setup, outages, and resolve customer complaints. Their role often involves both customer service and administrative tasks, ensuring customers receive accurate information and timely support. Utility Service Representatives may work in call centers or in-person at utility company offices.

What are some typical challenges utility service representatives face when handling customer inquiries and service requests?

Utility Service Representatives often encounter challenges such as addressing high call volumes, managing complex billing questions, and handling service outages or disruptions. These situations require strong problem-solving skills, patience, and effective communication to ensure customers feel heard and supported. Additionally, representatives must collaborate closely with field technicians and other departments to resolve issues promptly and accurately, making teamwork and adaptability essential for success in this role.

What are the key skills and qualifications needed to thrive as a utility service representative, and why are they important?

To thrive as a Utility Service Representative, you need knowledge of utility services, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with customer information systems (CIS), billing software, and sometimes CRM platforms is essential for daily operations. Outstanding communication, problem-solving, and conflict resolution skills help you effectively address customer inquiries and concerns. These skills ensure efficient service delivery, customer satisfaction, and smooth handling of utility account processes.

What is the difference between Utility Service Representative vs Customer Service Representative?

AspectUtility Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFieldwork involving utility systems, customer sites, and service locationsOffice or call center environment, handling customer inquiries
Employer & IndustryUtility companies such as water, gas, or electric providersVarious industries including retail, telecom, and service sectors

The Utility Service Representative primarily works in the field managing utility services and customer interactions related to utility systems. In contrast, the Customer Service Representative typically works in an office setting, handling general customer inquiries. While both roles require strong communication skills, the Utility Service Representative focuses more on technical knowledge and fieldwork within the utility industry.

Utility Service Representative jobs near you
Infographic showing various Utility Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

UTILITY SERVICE WORKER - WATER

Crestview, FL • On-site

Crestview, City of (FL)
See more jobs at Crestview, City of (FL)external

$38K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Perform installation and maintenance duties on water utility lines and water equipment such as taps and water meters.

  • Troubleshoot and make emergency repairs to water utilities as required.

  • Operate light duty truck to deliver goods and equipment to field sites.

Job description

The City is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, pregnancy, genetic information, or military status. Description Job Summary This is moderate to heavy manual work involving the installation and maintenance of water utility service equipment.

Work is performed and reviewed under the supervision of the Water Supervisor in conjunction with the Water division. This position requires after hours work and stand by status frequently. Job Responsibilities Perform installation and maintenance duties on water utility lines and other water equipment such as taps and water meters.

Troubleshoots and makes emergency repairs at all hours to water utilities as required. Operates light duty truck in delivering goods and equipment to field site. Investigates and adjusts complaints on water utility services.

Must effectively and positively represents the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers. Some night and weekend work is required.

Performs all other duties as assigned. Knowledge, Skills and Abilities Qualifications Some knowledge of modern principles, practices, and techniques utilized for the installation and maintenance of various aspects of water/sewer utility systems. Demonstrate skill in the use of required tools and equipment Good knowledge of the occupational hazards and safety precautions of the trade; Ability to carry out oral and written instructions; ability to communicate effectively with others.

Possession of valid Florida license Education Must have a high school diploma or equivalent One (1) year experience in performing moderate to heavy manual labor, preferably in the underground utility services area. Must possess a Level 3 FDEP water distribution operator's license within eighteen (18) months of hire. Physical Requirements Willingness to perform manual work and the ability to lift heavy objects.

Possess the physical strength and agility to work outdoors under adverse weather conditions. CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver's License: With proof of automobile insurance Background Check: Must have an acceptable background record Driving Abstract: Must have an acceptable driving record PHYSICAL DEMANDS: The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct sedentary work, light work, medium work, heavy work, very heavy work, balance, climb, crawl, crouch, feel, finger objects, grasp, handle, hear, kneel, lift, make rational decisions, pull, push, reach, use repetitive motion, speak, stand, stoop, talk, visualize and walk.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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