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Utility Service Representative Jobs in California

Nexiya, INC.

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Utility Service Planner I

San Diego, CA · On-site

$32 - $40/hr

... utility planning. The Service Planner role coordinates from creation to completion of service ... Attend field visits with customers, contractors, construction teams, client representatives and ...

Transdev

Utility Worker/Service Employee

Pasadena, CA · On-site

$23.99/hr

The Utility Worker/Service Employee is required to perform basic vehicle servicing duties. We are ... The above represents the standard Corporate Policy. Key Responsibilities: * Maintain the ...

Essel

Underground Utility Electrician

Morgan Hill, CA · On-site

$28.50 - $39/hr

Coordinate with site superintendents, inspectors, and utility representatives * Maintain proper ... Ability to read electrical plans and utility service drawings * Familiarity with conduit bending ...

Essel

Underground Utility Electrician

Morgan Hill, CA · On-site

$28.50 - $39/hr

Coordinate with site superintendents, inspectors, and utility representatives * Maintain proper ... Ability to read electrical plans and utility service drawings * Familiarity with conduit bending ...

Essel

Underground Utility Electrician

Morgan Hill, CA · On-site

$28.50 - $39/hr

Coordinate with site superintendents, inspectors, and utility representatives * Maintain proper ... Ability to read electrical plans and utility service drawings * Familiarity with conduit bending ...

PSG Global Solutions

Utility Operator

Novato, CA · On-site

Represent the functional area in meetings and compliance activities * Maintain integrated working ... Perform remove from service, return to service, and system release activities * Monitor equipment ...

3 STAPLES CO LLC

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Customer Service Representative

Elk Grove, CA · On-site

$17 - $21/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... utility billing company.

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Utility Service Representative information

What is a utility service representative?

Utility Service Representatives are professionals who assist customers with services related to utilities such as electricity, water, or gas. They handle inquiries about accounts, billing, service setup, outages, and resolve customer complaints. Their role often involves both customer service and administrative tasks, ensuring customers receive accurate information and timely support. Utility Service Representatives may work in call centers or in-person at utility company offices.

What are some typical challenges utility service representatives face when handling customer inquiries and service requests?

Utility Service Representatives often encounter challenges such as addressing high call volumes, managing complex billing questions, and handling service outages or disruptions. These situations require strong problem-solving skills, patience, and effective communication to ensure customers feel heard and supported. Additionally, representatives must collaborate closely with field technicians and other departments to resolve issues promptly and accurately, making teamwork and adaptability essential for success in this role.

What are the key skills and qualifications needed to thrive as a utility service representative, and why are they important?

To thrive as a Utility Service Representative, you need knowledge of utility services, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with customer information systems (CIS), billing software, and sometimes CRM platforms is essential for daily operations. Outstanding communication, problem-solving, and conflict resolution skills help you effectively address customer inquiries and concerns. These skills ensure efficient service delivery, customer satisfaction, and smooth handling of utility account processes.

What is the difference between Utility Service Representative vs Customer Service Representative?

AspectUtility Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentFieldwork involving utility systems, customer sites, and service locationsOffice or call center environment, handling customer inquiries
Employer & IndustryUtility companies such as water, gas, or electric providersVarious industries including retail, telecom, and service sectors

The Utility Service Representative primarily works in the field managing utility services and customer interactions related to utility systems. In contrast, the Customer Service Representative typically works in an office setting, handling general customer inquiries. While both roles require strong communication skills, the Utility Service Representative focuses more on technical knowledge and fieldwork within the utility industry.

Utility Service Representative jobs near you
Infographic showing various Utility Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Utility Service Planner I

San Diego, CA • On-site

Nexiya, INC.
Utilities • 11 - 50 employees
Learn more about Nexiya, INC.external

$32 - $40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

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Job description

Job Overview:

Nexiya is seeking a direct hire Service Planner I with strong customer service skills who wants to grow their career within utility planning. The Service Planner role coordinates from creation to completion of service orders for gas and electric services to utility customers. This role will be supported with training and mentorship to gain experience with interpreting and applying engineering principles, electric and gas standards, and Service Planning Manuals. Nexiya is an award-winning Women’s Business Enterprise (WBE) that embraces diversity and inclusion in all aspects of business along with the core values of honesty, integrity, loyalty and commitment. Join Nexiya today to become part of an elite team of experts in the utility industry.

Roles and Responsibilities:

  • Coordinating with customers, fielding job sites, writing orders, requesting required permitting for Electric overhead/underground and Gas small commercial and residential projects
  • Duties include identification of new points of service, calculating loads, running engineering calculations, writing service orders and letters
  • Involves field work, including field work in rural back country areas
  • Complete data entry into various systems
  • Independently oversee, prepare, develop, plan, coordinate, and manage all documentation required to complete pre-construction planning of various projects and schedules
  • Attend field visits with customers, contractors, construction teams, client representatives and government agencies, developers to initiate pre-construction planning
  • Position may require travel within utilities service territory: San Diego and/or Orange County
  • Other duties as assigned

Education/Experience Requirements:

  • High School diploma or equivalent is required, Bachelor’s degree is preferred
  • Project management, construction management, planner certification is a plus
  • 1-2 years of experience in electric/gas distribution planning preferred
  • Experience with SAP, SharePoint and Procore is a plus
  • Strong customer service skills and proactive follow-up (internal and external)
  • Must have a valid driver’s license
  • Utilize personal vehicle to attend meetings and field investigations
  • Ability to walk on uneven terrain normally found at construction sites to access utility facilities not accessible by vehicles
  • Required to lift field equipment up to 30lbs.as needed
  • Must be eligible to work in the US

Benefits:

Nexiya provides a comprehensive total benefit package that extends beyond the basic salary offering. Company benefits include:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401K and Match
  • Vacation
  • Sick Leave
  • Phone & Internet Reimbursement

Pay Range:

Min: $ 32/hour
Max: $ 40/hour

Nexiya is dedicated to maintaining equitable and competitive compensation for our employees. Initial salary offerings may differ, taking into consideration factors such as pertinent experience, qualifications, and educational background.

Nexiya, Inc. proudly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

Nexiya is an award-winning Women’s Business Enterprise (WBE) that embraces diversity and inclusion in all aspects of business along with the core values of honesty, integrity, loyalty and commitment. Our values attract and maintain high-quality talent in order to create long-lasting relationship between our clients and employees. Join Nexiya today to become part of an elite team of experts in the utility industry.