Utility Operations Manager Jobs in Ridgely, TN (NOW HIRING)

About ERMCO

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With commitments to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Job Summary: 

The Learning Specialist supports the Training and Development team by assisting in the creation and delivery of effective training programs. This role involves helping to assess organizational development needs, contributing to content creation, and supporting the development of curricula. The Learning Specialist collaborates with various departments to identify developmental needs and assist in executing training sessions within the plant and across the enterprise.

 The ideal candidate has experience with various training methods, including classroom / virtual classroom training, on-the-job training, coaching, mentorship programs and e-learning.

This role will be on-site in Dyersburg, TN. Relocation Assistance is available.

Responsibilities:

• Owns learning workstream development projects with guidance from the Operations Training Manager and stakeholders.
• Collaborate with internal stakeholders to identify training needs, gather requirements, and assist in developing tailored solutions that address specific business objectives.
• Assist in the assessment of training needs by partnering with department leadership and providing recommendations.
• Develop training materials using a variety of multimedia resources, including interactive videos and digital simulations, to enhance learner engagement and retention.
• Facilitate learning sessions and workshops using a variety of training methods, such as classroom training, virtual classroom training, on-the-job training, coaching, mentorship programs, and e-learning, to cultivate new skills and strengths across the workforce.
• Utilize the Learning Management System (LMS) to deliver and track training, including eLearning modules, session completion rates, and training metrics, while working closely with the Learning System Administrator.
• Create course assessments, training evaluations, quizzes, and meaningful, interactive activities that improve learning outcomes and easily translates operational needs into learning solutions.
• Review the effectiveness of training programs by monitoring results against corporate goals and key performance indicators and suggest data-driven improvements to enhance impact.
• Support continuous improvement of learning programs, including new hire training and continuous improvement initiatives, to ensure they remain effective and aligned with organizational goals.
• Mentor and Train Associate Learning Specialists Provides feedback on facilitation and materials and models effective learning practices and professional growth.

Qualifications:

• Associate's degree, current enrollment in a degreeproducing program, and/or training industry-recognized certifications in Training and Education, Human Resources, Business, or a related field.
• A combination of experience and education may also be considered.
• 3-5 years direct experience with Instructional Design or curriculum development and delivering content, preferably in a corporate learning and development environment.
• Knowledge of manufacturing environments and the learning and development needs of front-line workers, supervisors, and managers.
• Understanding of manufacturing policies, practices, trends, and technology.
• Proven experience as a Learning Specialist, Trainer, or similar role.
• Excellent communication and presentation skills.
• Strong organizational and project management abilities.
• Proficiency in using e-learning software and tools.
• Ability to work independently and as part of a team.
• Knowledge of adult learning principles and instructional design.
• Experience with LMS administration and management.
• Familiarity with virtual training platforms and tools.

Knowledge, Skills, and Abilities

• MS Office Skills: Intermediate experience with Word, Excel, Publisher, Outlook, PowerPoint, Teams, and SharePoint.
• Content Creation Tools: Functional working knowledge of content creation software such as Articulate Rise, Storyline, and PowerPoint for creating interactive multimedia content.
• Presentation Skills: Speaks clearly and persuasively; listens and clarifies; responds well to questions; good at group presentations and meetings. Uses proper grammar and professional non-verbal communication.
• Writing Skills: Writes clearly and informatively; checks work for spelling and grammar; adjusts writing style as needed; presents numerical data effectively; reads and interprets written information.
• Problem Solving: Gathers and analyzes information well. Identifies gaps and trends; suggests process improvements.
• Adaptability: Manages competing demands; changes approach to fit the situation. Transitions training to job skills; use various adult learning styles. Manages multiple projects and time.
• Monitoring Work: Tracks process, progress, performance, and results to make improvements or take corrective action.
• Attention to Detail: Works accurately; identifies, analyzes, prevents, and solves problems.
• Decision Making: Weighs costs and benefits to choose the best action.
• Teamwork: Works well with others to achieve shared goals.
• Innovation: Meets challenges with resourcefulness; suggests improvements; presents new ideas; connects unrelated ideas.
• Emotional Intelligence: Understands others' reactions and adjusts to moods and situations.
• Service-minded: Looks for ways to help people; listens and follows through on commitments.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Works near moving mechanical parts.
• Noise level is usually moderate.
• Occasional travel up to 25%.

Disclaimer:  This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.

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