Utility Operations Manager Jobs in Ontario (NOW HIRING)

Survalent Technology is seeking a versatile, collaborative, and highly motivated individual to join our Product Management team. The Utility Enterprise Solutions Specialist will play a key role in helping utilities improve their operational workflows and integrate Survalent solutions with the broader utility enterprise environment. This role bridges utility industry knowledge, customer needs, and enterprise technology, focusing on understanding business requirements, supporting customer solutions, identifying opportunities for improvement, and contributing to the evolution and adoption of Survalent’s Utility Enterprise solutions. If you are interested in utility technology, enterprise software, and system integration, join Survalent and help drive the evolution of modern utility enterprise solutions. What You'll Do.. Modernize Utility Workflows * Understand utility workflows across OMS, customer engagement, field operations, and enterprise systems. * Identify opportunities to improve utility operations through better workflows, integrations, automation, and AI-assisted capabilities. * Research industry trends and emerging technologies that influence utility modernization. Enable Sales, Customers & Partners * Support strategic customer opportunities, Early Adopter Programs (EAPs), and Proof of Concepts (PoCs). * Develop playbooks, demonstrations, workflow guidance, and customer-facing material. * Build trusted relationships with utilities, consultants, partners, and Customer Success teams. Drive Enterprise Adoption * Promote adoption of Survalent's enterprise capabilities, including OMS integrations, GIS, REST APIs, MultiSpeak, and CIM. * Help customers integrate Survalent with complementary enterprise applications. * Develop best practices and reference architectures that improve customer success. Influence Product Direction * Gather customer feedback and maintain the product ideas funnel. * Develop business cases that support future investments. * Work with Product Managers to improve adoption, usability, and commercial readiness. What We're Looking For.. * Bachelor’s degree in Engineering, Computer Science, Information Systems, Electrical Engineering, or related field, or equivalent utility experience. * Experience with utility software, enterprise applications, or digital transformation. * Strong understanding of utility business processes, workflows, and system integration. * Experience working with utilities, customers, consultants, system integrators, or technology partners. * Strong communication, presentation, facilitation, and relationship-building skills. * Ability to collaborate effectively across Product, Engineering, Sales, Marketing, and Customer Success teams. What’s Nice to Have.. * Experience with utility applications such as OMS, GIS, AMI, CIS, MDM, WFM, CRM, or similar enterprise platforms. * Familiarity with utility integration technologies and standards, including APIs, CIM, MultiSpeak, web services, or event-driven architectures. * Knowledge of utility operations, including outage management, restoration, field operations, and customer communications. * Experience with utility modernization, digital transformation, cloud/SaaS, analytics, or enterprise data integration. * Familiarity with AI, LLMs, workflow automation, and emerging technologies. * Experience supporting technical sales, customer workshops, Proofs of Concept (PoCs), Early Adopter Programs (EAPs), or solution enablement. * Experience working with cross-functional teams to evaluate technology and improve business or utility processes. * Demonstrated curiosity, problem-solving, and interest in emerging technologies and their application to the utility industry. Why This Role Matters Utilities are transforming how they operate. Reliable outage management is no longer limited to dispatching crews from the control room. Customers expect timely notifications, field crews require mobile access to operational information, AMI provides near real-time outage verification, and enterprise systems increasingly work together to improve restoration, customer communication, regulatory reporting, and operational efficiency. At the same time, the utility industry is moving toward more open integration models. Standards such as MultiSpeak and CIM continue to play an important role, while REST APIs are enabling more flexible integrations with cloud services, customer applications, analytics platforms, mobile solutions, and partner ecosystems. Survalent is investing in this evolution by expanding our enterprise integration capabilities across SurvalentONE, including modern REST APIs, standards-based integrations, and enterprise applications that extend operational information beyond the control room. Artificial Intelligence is creating another opportunity to rethink utility workflows. Rather than replacing operators, AI can help simplify outage management processes, assist customer service representatives, improve operational handovers, summarize events, and reduce repetitive administrative tasks while maintaining utility operational practices and regulatory requirements. This role will help identify those opportunities by working closely with utilities to understand their operational workflows, evaluating emerging technologies, supporting customer adoption, and translating ideas into future product direction. Why Join Survalent? For more than 60 years, Survalent has developed software that helps electric, water, and renewable energy utilities monitor, control, and optimize critical infrastructure. Today, utilities are increasingly connected enterprises. Operational systems no longer function in isolation—they collaborate with customer systems, enterprise applications, mobile workforces, analytics platforms, distributed energy resources, and cloud services to deliver safer, more reliable, and more efficient operations. Survalent is committed to helping utilities modernize these operational workflows through open standards, enterprise integrations, and modern API technologies. Rather than replacing existing enterprise applications, we believe every system should excel at what it does best while working together as part of a connected utility environment. If you're passionate about utility operations, enterprise software, digital transformation, customer workflows, system integration, or helping shape the future of utility technology, you'll fit right in at Survalent. About Us: Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid. This is a full-time permanent position reporting to the Product Manager, OMS Utility Enterprise Solutions. The salary range for this role is $80,000-$95,000. Interested candidates are invited to submit their cover letter and resume. Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We use AI tools to help streamline parts of our recruitment process, but every application is reviewed by a member of our team. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.