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Utility Billing Manager Jobs in Georgia (NOW HIRING)

City of Acworth

Customer Service Representative

Acworth, GA · On-site

$13.75 - $18.75/hr

Knowledge of city utility billing policies and procedures. * Knowledge of customer service ... SUPERVISORY CONTROLS The Customer Service Manager assigns work in terms of general instructions.

Denken Solutions, Inc.

Billing Analyst

Forest Park, GA

$22/hr

... Utility Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers. * This includes serving as a central liaison for Marketing Key Account Managers ...

City of St Marys Georgia

Meter Technician

Saint Marys, GA · On-site

$18.34/hr

Knowledge of utility billing processes. * Knowledge of basic plumbing technology. * Knowledge of ... SUPERVISORY AND MANAGEMENT RESPONSIBILITY None. MINIMUM QUALIFICATIONS * High school diploma or ...

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Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are the most commonly searched types of Utility Billing jobs in Georgia?

The most popular types of Utility Billing jobs in Georgia are:

What are popular job titles related to Utility Billing Manager jobs in Georgia?

For Utility Billing Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Georgia look for?

The top searched job categories for Utility Billing Manager jobs in Georgia are:

What cities in Georgia are hiring for Utility Billing Manager jobs?

Cities in Georgia with the most Utility Billing Manager job openings:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 6% Contract, and 3% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Billing Manager

Cooperative Energy Incorporated (formally ECG)

Marietta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Overview

Sponsorship for Work Authorization Not Available.

In this dynamic role, you will lead the oversight and day-to-day operation of the wholesale billing and settlement function, supporting complex sales transactions between CEI and its Members, and CEI purchases from third-party partners. Responsibilities include managing billing for physical purchases and sales of power and natural gas, electric transmission, natural gas transportation, and financial instruments such as swaps and options. This position plays a key role in ensuring accurate internal and regulatory reporting, making it an important contributor to operational excellence, compliance, and financial integrity. 

A successful candidate for this position priortizes accuracy, problem-solving, and working collaboratively with CEI staff, Member accounting and finance personnel, Member executive management and staff, trading counterparties, Family of Companies staff (Oglethorpe Power Corporation, Georgia System Operations Corporation, Georgia Transmission Corporation), legal staff, and regulatory agencies.

Responsibilities

Duties and responsibilities include, but are not limited to, the following.  They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of CEI The basic requirement of every position is to perform all tasks as assigned by the supervisor.

Essential Duties and Responsibilities:

  • Ensures that monthly wholesale billing is executed at the highest level within due dates and maintains relationships with internal and external billing stakeholders.
  • Reviews all contract documents to ensure understanding of billing details and requirements.
  • Engages with middle office personnel to ensure proper record keeping of all agreements to ensure accurate, timely, and complete inventory of monthly billing requirements.
  • Maintains appropriate documentation for sources of billing information and works with IT department to pursue automation of manual processes. Designs and recommends process efficiencies to improve the quality of work product.
  • Prepares standard and custom reports for internal and Member requirements.
  • Coordinate or provide responses to Member cooperative data requests, or other stakeholder requests as required.
  • Prepares and submits Electronic Quarterly Reporting to the Federal Energy Regulatory Commission and maintains supporting data for the filings.
  • Assists in preparation of CEI Board presentations and other CEI reporting as requested by management.
Qualifications

Knowledge, Skills and Abilities:

  • Experience in electric utility billing, billing systems, data management system, and process improvements.
  • Experience in project management and working with teams with diverse backgrounds and positions.
  • High level understanding of the electric utility industry.
  • Ability to analyze large volumes of data using tools such as Microsoft Excel.
  • Strong written and verbal communications skills.

Education and Work Experience

  • Bachelor's Degree in Business, Finance, Engineering, or other related field.
  • At least 3 years of experience working in a billing department. 
  • Electric utility industry experience is preferred.
Learn More Here

Benefits

  • Competitive pay-Negotiable based upon experience
  • Medical, dental, vision & prescription drug coverage
  • Health Savings Account
  • Life insurance & disability
  • 401K with company match
  • Paid holidays and time off

Learn more about CEI at: https://ecg-llc.com/

Cooperative Energy Incorporated participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

All contingent offers are based upon successful completion of our pre-employment verification process.

Employment Type: FULL_TIME

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