Utility Account Representative Jobs (NOW HIRING)

At Landis+Gyr, we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.
With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.
Today, our global team of about 6,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.
Join us at Landis+Gyr, where we manage energy better!
Job Summary
The Customer Account Representative (CAR) serves as the primary point of contact for assigned customers, deployment teams, managed service programs, partners, distributors, agents, and the sales department. This role is responsible for managing daily order activities, ensuring accurate and timely processing of customer orders, and maintaining strong relationships across internal and external stakeholders. The CAR plays a key role in delivering exceptional customer service and supporting the overall success of the Order Management Team (OMT).
Key Responsibilities:
• Process and manage customer orders and Return Material Authorizations (RMAs) accurately and efficiently, ensuring compliance with contract terms and conditions.
• Partner with customers or required departments prior to order submission to confirm correct part numbers, pricing, and terms are in alignment with contracts or L+G policies.
• Monitor and collaborate with required departments on order progress from receipt of Purchase Order or Agreement through invoicing, including reviewing, releasing blocked orders, and billing schedules.
• Proactively communicating order updates and resolving inquiries.
• Collaborate with required departments to address customer requests on order status, product availability, ship dates, tracking of shipments, and pricing.
• Respond to incoming calls and attend meetings as needed for the OMT.
• Perform additional duties as assigned to support team and business goals.
• Uphold the company's core values and Code of Conduct in all interactions.
• Represent the company professionally when engaging with internal and external stakeholders.
Knowledge, Skills, and Abilities:
• Exceptional people skills with a professional approach to customer communication.
• Strong ability to quickly learn and understand technical products and services.
• Skilled in troubleshooting and problem-solving with a proactive response to customer needs.
• Highly organized with excellent time management and prioritization abilities.
• Proven ability to build and maintain strong customer relationships.
Accountabilities:
• Manage order-related activities for customer orders and RMAs, ensuring timely and accurate communication.
• Foster positive relationships with customers, partners, internal teams, and the public through professional and responsive interactions.
• Proactively communicate order status or changes to assigned customers, partners, distributors, agents, and sales representatives.
• Collaborate daily with distributors, agents, project and program teams, and the sales team to provide support within the scope of the OMT.
• Provide backup support for fellow CARs as needed to maintain service continuity.
Education and Experience:
• 2-5+ years of relevant experience in customer service, order management, or a related field.
• Associate degree in a related discipline or equivalent combination of education and on-the-job experience.
• Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.
• Experience with order entry systems like SAP and customer inquiry platforms like ServiceNow are valuable.
Working Conditions, Physical Requirements, and Safety:
• Work Environment: Primarily an indoor office setting with extended periods of computer use involving a keyboard, mouse, and monitor. Occasional use of office equipment such as phones, printers, copiers, and fax machines.
• Physical Requirements: Ability to sit and work at a computer for prolonged periods. Occasionally required to stand, walk, crouch, and handle objects. If required, must be able to lift and/or move up to ten pounds. Must have the ability to see, hear, and speak clearly in English. Reasonable accommodations will be provided for individuals with disabilities to perform essential job functions.
• Safety & Personal Protection Equipment (PPE) Requirements: Support and contribute to the company's health, safety, and environmental goals. Must be current with OSHA/safety training provided by the company. If required, must be able to work while wearing appropriate personal protective equipment (PPE), such as hard hats, safety boots, gloves, and hearing protection.
• Additional Requirements: May vary depending on specific job assignments or operational needs.
Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you've considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $60,000 - $74,046 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
Job Title: Customer Account Representative
Requisition ID: 22000
Location: