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Utility Account Representative Jobs (NOW HIRING)

City of Yakima, WA

Utility Services Billing Specialist

WA · On-site

$4.10K - $4.93K/mo

In this position, you will manage utility accounts, process billing cycles, resolve customer ... Services Representatives (USR). Handles difficult, complex or irregular customer service and ...

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$26K

$56.4K

$92K

How much do utility account representative jobs pay per year?

As of May 29, 2026, the average yearly pay for utility account representative in the United States is $56,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $70,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Utility Account Representative, and why are they important?

To thrive as a Utility Account Representative, you need strong customer service skills, problem-solving abilities, and a background in business or a related field, often supported by a bachelor’s degree or relevant experience. Familiarity with utility billing software, customer relationship management (CRM) systems, and Microsoft Office Suite is typically required. Excellent communication, attention to detail, and conflict resolution skills help build rapport with customers and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, accurate account management, and the smooth operation of utility services.

What are the primary challenges Utility Account Representatives face when managing multiple client accounts?

Utility Account Representatives often juggle a high volume of client accounts, each with unique needs and billing cycles. Staying organized and maintaining clear communication are essential, as representatives must resolve billing issues, answer account inquiries, and ensure timely payments. Balancing these responsibilities while delivering excellent customer service and adhering to regulatory requirements can be demanding, but utilizing robust CRM systems and effective time management strategies helps address these challenges.

What are Utility Account Representatives?

Utility Account Representatives are professionals who manage relationships between utility companies and their customers, including residential, commercial, and industrial clients. They handle account inquiries, resolve billing issues, explain rates and services, and ensure customer satisfaction. These representatives may also assist with service connections, disconnections, and payment arrangements. Their role is crucial in maintaining positive customer relations and ensuring efficient utility service delivery.

What is the difference between Utility Account Representative vs Customer Service Representative?

AspectUtility Account RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require utility-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentUtility companies, call centers, field officesVarious industries including retail, telecom, utilities, often in call centers or retail locations
Employer & Industry UsagePrimarily in utility sectors like water, gas, electricAcross multiple industries including utilities, retail, telecom, and service sectors

The Utility Account Representative focuses on managing utility accounts, billing, and customer inquiries specific to utility services. Customer Service Representatives handle a broader range of customer interactions across various industries. While both roles require strong communication skills, the Utility Account Representative specializes in utility-specific knowledge and account management.

More about Utility Account Representative jobs
What job categories do people searching Utility Account Representative jobs look for? The top searched job categories for Utility Account Representative jobs are:
Utility Account Representative jobs near you
Infographic showing various Utility Account Representative job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $56,411 per year, or $27.1 per hour.
Government, Municipality, and Utility (GMU) Account Manager

Government, Municipality, and Utility (GMU) Account Manager

Cobalt Truck Equipment

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Company Overview: Cobalt Truck Equipment is a premier provider of custom-built truck bodies and equipment solutions, dedicated to serving the needs of government, municipal, and utility clients. Our mission is to deliver high-quality, reliable, and innovative products that enhance the efficiency and effectiveness of public sector and utility operations.

Job Summary: We are seeking a motivated and results-oriented Government, Municipality, and Utility Account Manager to join our team. The successful candidate will be responsible for identifying and securing new business opportunities within the government, municipal, and utility sectors, building strong relationships with key stakeholders, and driving revenue growth for Cobalt Truck Equipment.

Key Responsibilities:

  • Develop and execute a strategic sales plan to achieve sales targets and expand our customer base within the government, municipal, and utility sectors.
  • Identify and qualify new business opportunities through research, networking, and outreach.
  • Build and maintain strong relationships with government officials, municipal leaders, utility managers, and other key stakeholders.
  • Conduct presentations and product demonstrations to showcase the value and benefits of Cobalt Truck Equipment’s solutions.
  • Prepare and submit proposals, bids, and contracts in response to RFPs and other procurement opportunities.
  • Collaborate with internal teams, including marketing, product development, and customer support, to ensure customer satisfaction and successful project implementation.
  • Stay informed about industry trends, regulatory changes, and competitive landscape to effectively position our solutions.
  • Attend industry conferences, trade shows, and networking events to promote our brand and generate leads.

Minimum Qualifications:

  • Bachelor’s degree in Business, Marketing, Public Administration, or relevant experience in a related field.
  • Proven track record of success in sales, preferably within the government, municipal, or utility sectors.
  • Strong understanding of government and utility procurement processes and regulations.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to build and maintain relationships with diverse stakeholders.
  • Self-motivated, goal-oriented, and able to work independently.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to obtain CDL within first 3 months

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or type; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and sit for long periods of time. The employee must regularly lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 5:00 p.m. with an hour lunch, but hours could change based on need.

Travel

Up to 50% travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

  • Medical, dental and vision
  • Employer paid life insurance and short and long term disability
  • Flexible spending and health savings accounts
  • Retirement plan with up to 5% company match
  • Paid time off and paid holidays