USPS Armed Program Director
Position Overview: The Program Director serves as the on-site leader to direct daily operations across all shifts
at an assigned United States Postal Service (USPS) warehouse facility. Manages shift Captains, Site Supervisors,
and security personnel. Maintains compliance standards and serves as a primary liaison between Prosegur and
USPS regional leadership. Ensures that all security, safety, and customer service standards are consistently met
or exceeded.
The Program Director reports directly to the General Manager and oversees Armed and Unarmed Security Officers.
The ideal candidate demonstrates strong leadership skills, communication, and organizational skills and can
manage both client relationships and on-site teams effectively.
Job Duties & Responsibilities include but are not limited to:
• Directs the performance of site personnel across all shifts to ensure operational continuity and quality.
Ensures compliance with Prosegur policies, client expectations, and regulatory standards.
• Serves as the primary point of contact for the client; conducts regular check-ins and service reviews. Liaison
between the client, General Manager, and site teams across all shifts.
• Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property
physical security and tenant/visitor safety; corrects deficiencies immediately and escalates issues when
necessary.
• Oversees scheduling, timekeeping, and attendance to maintain proper site coverage and operational
efficiency.
• Reviews reports, logs, and other documentation to ensure accuracy and timeliness in accordance with
company policy and customer expectations.
• Responds promptly and effectively to emergencies, incidents, and operational issues; provides oversight and
to supervisory personnel.
• Provides coaching, mentorship, and performance feedback to team members to ensure accountability and
professionalism.
• Promotes a positive client experience by maintaining open communication and proactively resolving
concerns.
• Participates in hiring and ongoing training of site personnel as needed.
• Enforces company policies and client site procedures consistently and fairly.
• Ensures compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety,
camera/privacy rules).
• Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios,
POP smartphones, flashlights, AEDs).
• Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence,
severe weather).
• Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene
integrity.
• Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Monitors documentation and tracking for training, licenses, and certifications to ensure that
officers remain fully compliant and job-ready.
• Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests.
• Spearheads continuous improvement initiatives and cost-effective scheduling.
Required Qualifications:
• High school diploma or GED.
• 5-10 years of security experience with 4+ years in a supervisory or role.
• Must possess and maintained an Armed Security Officer license/permit in accordance with state requirements.
• Active state security license/guard card or eligibility to obtain before start (California).
• Valid driver’s license.