Customer Care Center Supervisor
Wichita, KS ยท On-site
Supervises bargaining unit staff responsible for a wide range of USPS Customer Care Center ... Manager, Customer Care Operations REQUIREMENTS: * Ability to use Microsoft Word, PowerPoint and ...
Wichita, KS ยท On-site
Supervises bargaining unit staff responsible for a wide range of USPS Customer Care Center ... Manager, Customer Care Operations REQUIREMENTS: * Ability to use Microsoft Word, PowerPoint and ...
Wichita, KS ยท On-site
Supervises bargaining unit staff responsible for a wide range of USPS Customer Care Center ... Manager, Customer Care Operations REQUIREMENTS: * Ability to use Microsoft Word, PowerPoint and ...
Topeka, KS ยท On-site
$16 - $21.25/hr
... USPS) , at its Security Lock Operations Center in Topeka, Kansas. In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing ...
Topeka, KS ยท On-site
$16 - $21.25/hr
... USPS) , at its Security Lock Operations Center in Topeka, Kansas. In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing ...
$16 - $21.25/hr
... USPS) , at its Security Lock Operations Center in Topeka, Kansas. In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing ...
$16 - $21.25/hr
... USPS) , at its Security Lock Operations Center in Topeka, Kansas. In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing ...
Topeka, KS ยท On-site
$16 - $21.25/hr
... USPS) , at its Security Lock Operations Center in Topeka, Kansas. In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing ...
Quick apply
Topeka, KS ยท On-site
$16 - $21.25/hr
... USPS) , at its Security Lock Operations Center in Topeka, Kansas. In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing ...
Dodge City, KS ยท On-site
$15.50 - $20.75/hr
Handling mail pick up, distribution, metering, and drop off, including USPS, UPS, FEDEX, etc. * Managing client mailings of policies, documents, etc. * Travel arrangements for employees and new hires
Dodge City, KS ยท On-site
$15.50 - $20.75/hr
Handling mail pick up, distribution, metering, and drop off, including USPS, UPS, FEDEX, etc. * Managing client mailings of policies, documents, etc. * Travel arrangements for employees and new hires
Topeka, KS ยท On-site
$17.56/hr
The CRF is a depot repair facility for USPS mail processing, delivery, and bulk mail systems ... One year of inventory management * Forklift operation experience * Ability to obtain and maintain ...
Topeka, KS ยท On-site
$17.56/hr
The CRF is a depot repair facility for USPS mail processing, delivery, and bulk mail systems ... One year of inventory management * Forklift operation experience * Ability to obtain and maintain ...
Topeka, KS ยท On-site
$17.56/hr
The CRF is a depot repair facility for USPS mail processing, delivery, and bulk mail systems ... One year of inventory management * Forklift operation experience * Ability to obtain and maintain ...
Topeka, KS ยท On-site
$17.56/hr
The CRF is a depot repair facility for USPS mail processing, delivery, and bulk mail systems ... One year of inventory management * Forklift operation experience * Ability to obtain and maintain ...
Wichita, KS ยท On-site
$13.50 - $17.50/hr
USPS, UPS, FEDEX, etc. * Order office supplies and kitchen supplies and maintaining inventory. * Manage office opening and closing procedures. * Adhere to all standard operating procedures.
Wichita, KS ยท On-site
$13.50 - $17.50/hr
USPS, UPS, FEDEX, etc. * Order office supplies and kitchen supplies and maintaining inventory. * Manage office opening and closing procedures. * Adhere to all standard operating procedures.
Kansas City, KS ยท On-site
$17.25 - $23.50/hr
... USPS, UPS, etc.) * Process the administration purchasing card logs and expense allocations ... Provide onboarding support for new partners (greet and connect with manager, process i9's, provide ...
Kansas City, KS ยท On-site
$17.25 - $23.50/hr
... USPS, UPS, etc.) * Process the administration purchasing card logs and expense allocations ... Provide onboarding support for new partners (greet and connect with manager, process i9's, provide ...
$17.50 - $23.50/hr
... USPS, UPS, etc.) * Process the administration purchasing card logs and expense allocations ... Provide onboarding support for new partners (greet and connect with manager, process i9's, provide ...
$17.50 - $23.50/hr
... USPS, UPS, etc.) * Process the administration purchasing card logs and expense allocations ... Provide onboarding support for new partners (greet and connect with manager, process i9's, provide ...
$17.50 - $23.50/hr
... USPS, UPS, etc.) * Process the administration purchasing card logs and expense allocations ... Provide onboarding support for new partners (greet and connect with manager, process i9's, provide ...
Quick apply
$17.50 - $23.50/hr
... USPS, UPS, etc.) * Process the administration purchasing card logs and expense allocations ... Provide onboarding support for new partners (greet and connect with manager, process i9's, provide ...
$35K - $45K/yr
Experience with spreadsheet management. * Basic computer literacy to print shipping labels (UPS, FedEx, USPS) and update order statuses. * Valid driver's license (DL) and a registered, insured ...
New
Quick apply
$35K - $45K/yr
Experience with spreadsheet management. * Basic computer literacy to print shipping labels (UPS, FedEx, USPS) and update order statuses. * Valid driver's license (DL) and a registered, insured ...
New
Wichita, KS ยท On-site
$35K - $45K/yr
Experience with spreadsheet management. * Basic computer literacy to print shipping labels (UPS, FedEx, USPS) and update order statuses. * Valid driver's license (DL) and a registered, insured ...
New
Wichita, KS ยท On-site
$35K - $45K/yr
Experience with spreadsheet management. * Basic computer literacy to print shipping labels (UPS, FedEx, USPS) and update order statuses. * Valid driver's license (DL) and a registered, insured ...
New
$39K - $52K/yr
Facilitates daily postal operations including sorting and distributing inner office mail, USPS and ... management systems, and provides training to new users; coordinates Family and Medical Leave ...
$39K - $52K/yr
Facilitates daily postal operations including sorting and distributing inner office mail, USPS and ... management systems, and provides training to new users; coordinates Family and Medical Leave ...
Olathe, KS ยท On-site
$39K - $52K/yr
Facilitates daily postal operations including sorting and distributing inner office mail, USPS and ... management systems, and provides training to new users; coordinates Family and Medical Leave ...
Olathe, KS ยท On-site
$39K - $52K/yr
Facilitates daily postal operations including sorting and distributing inner office mail, USPS and ... management systems, and provides training to new users; coordinates Family and Medical Leave ...
Olathe, KS ยท On-site
$21.01 - $28.43/hr
Facilitates daily postal operations including sorting and distributing inner office mail, USPS and ... management systems, and provides training to new users; coordinates Family and Medical Leave ...
Olathe, KS ยท On-site
$21.01 - $28.43/hr
Facilitates daily postal operations including sorting and distributing inner office mail, USPS and ... management systems, and provides training to new users; coordinates Family and Medical Leave ...
Lenexa, KS ยท On-site
$15.50 - $17.75/hr
Manage issues and projects; resolve escalated problems appropriately. * Demonstrate advanced ... Unpack specimen deliveries from FedEX/UPS/USPS/couriers * Follow proper documentation practices for ...
Lenexa, KS ยท On-site
$15.50 - $17.75/hr
Manage issues and projects; resolve escalated problems appropriately. * Demonstrate advanced ... Unpack specimen deliveries from FedEX/UPS/USPS/couriers * Follow proper documentation practices for ...
$15.50 - $17.75/hr
Manage issues and projects; resolve escalated problems appropriately. * Demonstrate advanced ... Unpack specimen deliveries from FedEX/UPS/USPS/couriers * Follow proper documentation practices for ...
$15.50 - $17.75/hr
Manage issues and projects; resolve escalated problems appropriately. * Demonstrate advanced ... Unpack specimen deliveries from FedEX/UPS/USPS/couriers * Follow proper documentation practices for ...
$15.50 - $17.75/hr
Manage issues and projects; resolve escalated problems appropriately. * Demonstrate advanced ... Unpack specimen deliveries from FedEX/UPS/USPS/couriers * Follow proper documentation practices for ...
Quick apply
$15.50 - $17.75/hr
Manage issues and projects; resolve escalated problems appropriately. * Demonstrate advanced ... Unpack specimen deliveries from FedEX/UPS/USPS/couriers * Follow proper documentation practices for ...
$24 - $25/hr
Schedule pickups and deliveries with shipping carriers (UPS, FedEx, USPS, freights companies, etc.). * Enter shipment information into inventory management or ERP systems. * Organize and stock the ...
Quick apply
$24 - $25/hr
Schedule pickups and deliveries with shipping carriers (UPS, FedEx, USPS, freights companies, etc.). * Enter shipment information into inventory management or ERP systems. * Organize and stock the ...
$21.9K - $29.3K
9% of jobs
$29.3K - $36.7K
15% of jobs
$37.3K is the 25th percentile. Wages below this are outliers.
$36.7K - $44.1K
17% of jobs
The median wage is $46.6K / yr.
$44.1K - $51.5K
27% of jobs
$56.1K is the 75th percentile. Wages above this are outliers.
$51.5K - $58.9K
12% of jobs
$58.9K - $66.4K
8% of jobs
$66.4K - $73.8K
4% of jobs
$73.8K - $81.2K
3% of jobs
$81.2K - $88.6K
2% of jobs
$88.6K - $96K
2% of jobs
$96K - $103.5K
1% of jobs
$21.9K
$53.1K
$103.5K
| Aspect | Usps Manager | Usps Supervisor |
|---|---|---|
| Credentials | Management experience, sometimes a bachelor's degree | Relevant experience, sometimes a high school diploma or associate degree |
| Work Environment | Oversees multiple departments or facilities, strategic planning | Supervises daily operations, staff management at a specific location |
| Responsibilities | Administrative oversight, policy implementation, budget management | Staff supervision, workflow coordination, customer service |
Usps Managers focus on strategic, administrative, and operational oversight across multiple units, often requiring management experience. Usps Supervisors handle daily staff supervision and operational tasks at specific locations. Both roles are essential in the USPS hierarchy but differ mainly in scope and level of responsibility.

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This job post hasย expired today.ย Applications are no longer accepted.
FUNCTIONAL PURPOSE:
Supervises bargaining unit staff responsible for a wide range of USPS Customer Care Center activities including, but not limited to, standard ,complex, and escalated customer contacts. Collaborates with quality, training support and other Customer CareCenter staff to promote quality contacts and high customer satisfaction.
DUTIES AND RESPONSIBILITIES:
1. Supervises Center activities including, but not limited to: standard, complex, and escalated customer contacts for Tier 1, Tier 2, and Lead Agents.
2. Assigns, monitors and reviews work daily, providing guidance and feedback; ensures schedules and service standards are met. Monitors and documents individual and team performance results.
3. Collaborates with Center supervisors and management to promote first-contact resolution, quality contacts and high customer satisfaction.
4. Coordinates with Agents, Quality Analysts and Training support to facilitate feedback and training, in addition to identifying areas for development; provides training as needed to ensure Agents apply USPS customer service standards on each contact.
5. Reviews unusual or repetitive customer inquiries, complaints or areas of misinformation from Agents; reports findings to appropriate staff for reporting, quality or training improvements.
6. Conducts performance appraisal sessions and identifies opportunities and positive behaviors. Develops and motivates all Agents to deliver quality customer service on every call.
7. Supports the Manager Customer Care Operations with maintaining and enforcing Contact Center policies and procedures.
8. Facilitates compliance with labor contracts for bargaining unit positions.
SUPERVISION:
Manager, Customer Care Operations
REQUIREMENTS: