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User Support Jobs in Virginia (NOW HIRING)

kgs

Help Desk / User Support Analyst

Hampton, VA

$19.75 - $27/hr

The Help Desk / User Support AnalystprovideTier 1 technical supportfor AI and RPA platforms including AskSage, GenAI.mil, and other DoD-approved tools across Air Combat Command. Operate from ashared ...

kgs

Help Desk / User Support Analyst

Hampton, VA · On-site

$19.75 - $27/hr

The Help Desk / User Support AnalystprovideTier 1 technical supportfor AI and RPA platforms including AskSage, GenAI.mil, and other DoD-approved tools across Air Combat Command. Operate from ashared ...

Koniag, Inc.

Help Desk / User Support Analyst

Hampton, VA · On-site

$36.53 - $42.30/hr

The Help Desk / User Support Analyst provide Tier 1 technical support for AI and RPA platforms including AskSage, GenAI.mil, and other DoD-approved tools across Air Combat Command. Operate from a ...

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User Support information

See Virginia salary details

$46.6K

$74.2K

$109.1K

How much do user support jobs pay per year?

As of May 30, 2026, the average yearly pay for user support in Virginia is $74,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $83,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are popular job titles related to User Support jobs in Virginia? For User Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Virginia look for? The top searched job categories for User Support jobs in Virginia are:
User Support jobs near you
Infographic showing various User Support job openings in Virginia as of May 2026, with employment types broken down into 73% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $74,170 per year, or $35.7 per hour.

24/7 Operational User Support Specialist

CACI bv

Sterling, VA • On-site

Full-time

Posted 3 days ago

Job description

Job Summary:
CACI is a company dedicated to supporting missions critical to national safety, and they are seeking a 24/7 Operational User Support Specialist. The role involves providing exceptional customer service to intelligence professionals, troubleshooting software issues in real-time, and maintaining mission-critical systems around the clock.
Responsibilities:
• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting of software issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain applications across multiple domains including our coalition support environments
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate complex technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development
Qualifications:
Required:
• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skill
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
Preferred:
• Experience with Grafana, Kibana, or similar monitoring tools
• Familiar with Chatsurfer and Bodhi applications
• Software Testing Experience
• Security+ Certification
Company:
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken. Founded in 1997, the company is headquartered in Amsterdam, NLD, with a team of 51-200 employees. The company is currently Growth Stage.

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