ZipRecruiter

Log In

1

User Support Jobs in Virginia (NOW HIRING)

kgs

Help Desk / User Support Analyst

Hampton, VA · On-site

$19.75 - $27/hr

The Help Desk / User Support AnalystprovideTier 1 technical supportfor AI and RPA platforms including AskSage, GenAI.mil, and other DoD-approved tools across Air Combat Command. Operate from ashared ...

kgs

Help Desk / User Support Analyst

Hampton, VA · On-site

$19.75 - $27/hr

The Help Desk / User Support AnalystprovideTier 1 technical supportfor AI and RPA platforms including AskSage, GenAI.mil, and other DoD-approved tools across Air Combat Command. Operate from ashared ...

next page

Showing results 1-20

All JobsUser Support JobsUser Support Jobs in Virginia

User Support information

See Virginia salary details

$46.6K

$74.2K

$109.1K

How much do user support jobs pay per year?

As of Jun 29, 2026, the average yearly pay for user support in Virginia is $74,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $83,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a User Support role and how are they typically handled?

One common challenge in User Support is managing a high volume of inquiries while ensuring each user receives timely and personalized assistance. This often requires strong organizational skills and the ability to prioritize tasks efficiently. Additionally, support professionals frequently encounter users with varying technical backgrounds, so clear communication and empathy are crucial for resolving issues effectively. Many teams address these challenges by utilizing ticketing systems, knowledge bases, and regular training sessions to stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as a User Support specialist, and why are they important?

To thrive as a User Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of the supported products or services, often backed by relevant certifications or training. Familiarity with help desk software, ticketing systems, and remote desktop tools is typically required. Excellent communication, patience, and active listening make someone stand out in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective support operations.

What jobs pay 2000 a day?

High-paying roles for user support professionals are uncommon, as most support jobs pay hourly or salary wages below that level. However, specialized freelance or consulting roles in IT support, cybersecurity, or technical consulting can sometimes reach or exceed $2,000 per day, especially for experienced professionals with in-demand skills and certifications. These roles often require extensive expertise, a strong reputation, and the ability to work independently or on contract basis.

What is the difference between User Support vs Technical Support?

AspectUser SupportTechnical Support
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+ or Network+
Work EnvironmentHelp desks, customer service centers, remote supportCall centers, on-site troubleshooting, remote diagnostics
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, hardware vendors, telecom companies

While both User Support and Technical Support involve assisting users with technology issues, User Support generally focuses on customer service and basic troubleshooting, whereas Technical Support often involves more in-depth technical diagnostics and problem resolution. The roles overlap but differ mainly in complexity and technical depth.

What are User Support specialists?

User Support specialists are professionals who assist customers or end-users with troubleshooting, technical problems, and general inquiries related to a company's products or services. They may provide help via phone, email, chat, or in-person, aiming to resolve issues quickly and ensure customer satisfaction. User Support specialists play a crucial role in maintaining positive customer relationships and often act as a bridge between users and technical teams.

What hot tech job pays $775 000?

High-level roles in technology, such as senior software engineers, data scientists, or cloud architects, can reach salaries of $775,000 or more annually, especially with extensive experience, specialized skills, and leadership responsibilities. These positions often require advanced certifications, strong technical expertise, and may involve working in competitive or executive environments.

Is AI replacing tech support?

User support roles are increasingly augmented by AI tools such as chatbots and automated troubleshooting systems, but human support specialists are still essential for complex issues and personalized assistance. AI can handle routine inquiries, allowing support staff to focus on more advanced problems that require critical thinking and empathy.

What job makes 10,000 a month without a degree?

In user support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or working in high-paying industries such as tech or finance. Most support positions pay less, but advanced roles like technical support managers or consultants can reach higher salaries without a degree, especially with certifications and proven expertise.
What are popular job titles related to User Support jobs in Virginia? For User Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching User Support jobs in Virginia look for? The top searched job categories for User Support jobs in Virginia are:
User Support jobs near you
24/7 Operational User Support Specialist

24/7 Operational User Support Specialist

CACI International, Inc.

Sterling, VA • On-site

$78K - $165K/yr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

Job Title: 24/7 Operational User Support Specialist
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
Join the team as a 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical.We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!
Responsibilities:
  • Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
  • Solve Problems in real-time through first-line troubleshooting of software issues
  • Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
  • Bridge the Gap between users and developers with your intelligence expertise
  • Monitor and Maintain applications across multiple domains including our coalition support environments
  • Keep Intelligence Tools running when users need them most
  • Apply your operational knowledge to help users maximize these powerful applications
  • Quickly diagnose and resolve issues before they impact mission success
  • Communicate complex technical concepts clearly to intelligence professionals
  • Contribute valuable field expertise to enhance future software development

Qualifications:
Required:
  • Active TS/SCI with polygraph
  • 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
  • Customer Service Mindset
  • Outstanding Problem-Solving Abilities and Communication Skill
  • Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Desired:
  • Experience with Grafana, Kibana, or similar monitoring tools
  • Familiar with Chatsurfer and Bodhi applications
  • Software Testing Experience
  • Secuirty+ Certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$78,700 - $165,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply