Summary: The IT Desktop Support II position is responsible for the installation, repair and ... management attention as relevant including solutions. They should be comfortable utilizing the ...
Summary: The IT Desktop Support II position is responsible for the installation, repair and ... management attention as relevant including solutions. They should be comfortable utilizing the ...
Desktop Engineer
Arlington, VA · On-site
$103K - $117K/yr
Manage and deploy IT desktop assets * Complete daily support tickets * Document new and existing IT processes * Enjoy working with end users and solving desktop issues * Ability to lift 25 lbs. * Be ...
Desktop Engineer
Arlington, VA · On-site
$103K - $117K/yr
Manage and deploy IT desktop assets * Complete daily support tickets * Document new and existing IT processes * Enjoy working with end users and solving desktop issues * Ability to lift 25 lbs. * Be ...
Desktop Engineer
Arlington, VA · On-site
$103K - $117K/yr
Manage and deploy IT desktop assets * Complete daily support tickets * Document new and existing IT processes * Enjoy working with end users and solving desktop issues * Ability to lift 25 lbs. * Be ...
Desktop Engineer
Arlington, VA · On-site
$103K - $117K/yr
Manage and deploy IT desktop assets * Complete daily support tickets * Document new and existing IT processes * Enjoy working with end users and solving desktop issues * Ability to lift 25 lbs. * Be ...
Desktop SCCM Engineer
$80K - $120K/yr
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
$80K - $120K/yr
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
$80K - $120K/yr
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
$80K - $120K/yr
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
$80K - $120K/yr
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
Desktop SCCM Engineer
Quantico, VA · On-site
$80K - $120K/yr
... IT environment that supports DCSA's mission effectively. Endpoint Configuration and Management * Create and update enterprise desktop images, including non-standard workstation images for standalone ...
JR IT Specialist
Winchester, VA · On-site
... IT desktop support. Typical duties include installing, maintaining, and administering desktop ... Install desktops, portable computers, peripherals, and software products for networked, classified ...
JR IT Specialist
Winchester, VA · On-site
... IT desktop support. Typical duties include installing, maintaining, and administering desktop ... Install desktops, portable computers, peripherals, and software products for networked, classified ...
Virtual IT Manager
Virginia Beach, VA · On-site
$75K - $90K/yr
Extensive proficiency with IT hardware and software, including Microsoft server and desktop OS ... Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to ...
Quick apply
Virtual IT Manager
Virginia Beach, VA · On-site
$75K - $90K/yr
Extensive proficiency with IT hardware and software, including Microsoft server and desktop OS ... Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to ...
POSITION REQUIREMENTS Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research ...
POSITION REQUIREMENTS Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research ...
Information Technology Manager
Virginia Beach, VA · On-site
$147K - $199K/yr
... of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web ... Experience with Change Management, maintenance windows and deconflicting maintenance activities.
Information Technology Manager
Virginia Beach, VA · On-site
$147K - $199K/yr
... of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web ... Experience with Change Management, maintenance windows and deconflicting maintenance activities.
Desktop Supervisor (On-site)
$85K - $160K/yr
... management tools and remote support software ... Desired Skills and Qualifications • Bachelor's degree in Information Technology, Computer Science ...
Desktop Supervisor (On-site)
$85K - $160K/yr
... management tools and remote support software ... Desired Skills and Qualifications • Bachelor's degree in Information Technology, Computer Science ...
Desktop Supervisor (On-site)
$85K - $160K/yr
Experience with desktop management tools and remote support software. Desired Skills and Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. CompTIA A ...
Desktop Supervisor (On-site)
$85K - $160K/yr
Experience with desktop management tools and remote support software. Desired Skills and Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. CompTIA A ...
Desktop Supervisor (On-site)
Virginia Beach, VA · On-site
$85K - $160K/yr
... management tools and remote support software ... Desired Skills and Qualifications • Bachelor's degree in Information Technology, Computer Science ...
Desktop Supervisor (On-site)
Virginia Beach, VA · On-site
$85K - $160K/yr
... management tools and remote support software ... Desired Skills and Qualifications • Bachelor's degree in Information Technology, Computer Science ...
Desktop Support
Rosslyn, VA · On-site
$47/hr
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
Desktop Support
Rosslyn, VA · On-site
$47/hr
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
Quick apply
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also ...
IT Support Technician / Junior Systems Administrator
Hampton, VA · On-site
$35K - $42K/yr
Provide technical support for desktops, laptops, printers, software applications, and network ... Create, modify, and manage user accounts in Active Directory. * Assist with Windows Server ...
Quick apply
IT Support Technician / Junior Systems Administrator
Hampton, VA · On-site
$35K - $42K/yr
Provide technical support for desktops, laptops, printers, software applications, and network ... Create, modify, and manage user accounts in Active Directory. * Assist with Windows Server ...
It Desktop Manager information
What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?
To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.
What is the difference between It Desktop Manager vs Network Administrator?
| Aspect | It Desktop Manager | Network Administrator |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) | CompTIA Network+, Cisco CCNA |
| Work Environment | End-user support, desktop setup, troubleshooting | Network infrastructure, server management, network security |
| Primary Responsibilities | Managing desktops, software updates, user support | Configuring networks, maintaining routers/switches, network security |
While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.
What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?
IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.
What is an IT Desktop Manager?
An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.
What are popular job titles related to It Desktop Manager jobs in Virginia?
For It Desktop Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Virginia look for?
The top searched job categories for It Desktop Manager jobs in Virginia are:
What cities in Virginia are hiring for It Desktop Manager jobs?
Cities in Virginia with the most It Desktop Manager job openings:
IT Desktop Support (8a-5p) IT Enterprise Technology - Lebanon, VA
Lebanon, VA • On-site, Remote
Full-time
Posted 17 days ago
Ballad Health rating
6.5
Based on 228 frontline employees who took The Breakroom Quiz
605th of 887 rated healthcare providers
Job description
Job Description:
Summary:
The IT Desktop Support II position is responsible for the installation, repair and maintenance the workstations as assigned. They will be required to be able to perform duties including the installation of software or upgrades, installation of hardware or hardware components and assisting the customer with various computing duties to include the support of mobile devices. The Analyst II will be able to assist the customer with more difficult tasks, problems or issues. The Analyst II will work with other analysts or team members to assist with any troubleshooting or problem determination. The Analyst II will be assigned more complex tasks and duties. The team member should be able to identify possible cost saving measures and bring them to management attention as relevant including solutions. They should be comfortable utilizing the problem tracking system including and assisting others in assignment, workload and workflows. Works on assignments that are semi-routine where the ability to recognize deviation from accepted practice is required. Normally receives supervision on work and processes with detailed instructions for new assignments. On-call rotation is a requirement of the position. Experience working in Information Systems, preferably in the health care industry. The Analyst II will be required to do other duties as assigned.
Requirements:
High School diploma or equivalent is required, Associate's degree preferred. Two years IT experience preferred or three or more years IT work experience is required if no degree.
Work Requirements:
Shift: Day
On Call: Yes
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Lebanon, VA
Location:
Ballad Health Corporate
Summary:
The IT Desktop Support II position is responsible for the installation, repair and maintenance the workstations as assigned. They will be required to be able to perform duties including the installation of software or upgrades, installation of hardware or hardware components and assisting the customer with various computing duties to include the support of mobile devices. The Analyst II will be able to assist the customer with more difficult tasks, problems or issues. The Analyst II will work with other analysts or team members to assist with any troubleshooting or problem determination. The Analyst II will be assigned more complex tasks and duties. The team member should be able to identify possible cost saving measures and bring them to management attention as relevant including solutions. They should be comfortable utilizing the problem tracking system including and assisting others in assignment, workload and workflows. Works on assignments that are semi-routine where the ability to recognize deviation from accepted practice is required. Normally receives supervision on work and processes with detailed instructions for new assignments. On-call rotation is a requirement of the position. Experience working in Information Systems, preferably in the health care industry. The Analyst II will be required to do other duties as assigned.
Requirements:
High School diploma or equivalent is required, Associate's degree preferred. Two years IT experience preferred or three or more years IT work experience is required if no degree.
Work Requirements:
Shift: Day
On Call: Yes
Weekends: No
Travel Required: Local Travel
Shift Details: 8a-5p
City/State: Lebanon, VA
Location:
Ballad Health Corporate
What Ballad Health employees say
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Benefits
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About Ballad Health
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Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Johnson City, TN, US