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User Support Manager Jobs (NOW HIRING)

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The representative will manage incoming support inquiries, offer timely solutions, and escalate ... user experience. * Manage incoming support inquiries, offer timely solutions, and escalate issues ...

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Five years of experience with workflow design and management. * Five years of experience performing ...

Inceed

End User Support

Oklahoma City, OK · On-site

$55K - $65K/yr

Manage help desk tickets and follow issues through completion * Support iOS devices and related end-user technology needs * Help maintain IT asset standards and device performance * Communicate ...

New

Rehrig Pacific

User Support Analyst

Monterey Park, CA · Hybrid

Role Description The User Support Analyst provides responsive, business-focused technology support ... Bachelors degree in Information Technology, Computer Science, Management Information Systems, or a ...

Tekton

User Support Specialist

Grand Rapids, MI

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$50K - $65K/yr

End User Support Specialist Location (city, state): Oklahoma City, OK Pay : $50,000 - $65,000 ... Manage user accounts, permissions, and security groups using Active Directory and/or Azure Active ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

Manage user accounts, permissions, and password resets within Active Directory and Azure AD * Document support activities, resolutions, and procedures within the ticketing system * Escalate complex ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire ... manage multiple requests at once * • You are able to use good judgment when resolving issues with ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

... managed services provider dedicated to problem solving. Using broad, scalable expertise, we ... Drafts or revises user training manuals and procedures. * Maintains logs of support services ...

Core BTS, Inc.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

... managed services provider dedicated to problem solving. Using broad, scalable expertise, we ... Drafts or revises user training manuals and procedures. * Maintains logs of support services ...

ICONMA

End user support

Wichita, KS · On-site

Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a ...

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User Support Manager information

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$22.5K

$67.9K

$121K

How much do user support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for user support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between User Support Manager vs Customer Service Supervisor?

AspectUser Support ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; experience in support rolesBachelor's degree in Business, Communications, or related; experience in customer service
Work EnvironmentIT support teams, technical environments, help desksCall centers, retail, service industries
Employer & Industry UsageTech companies, software firms, IT departmentsRetail, hospitality, telecom, service sectors
Common Search & ComparisonFocuses on technical support management and team leadershipFocuses on customer interaction and service quality oversight

The User Support Manager typically oversees technical support teams in IT or software environments, focusing on resolving technical issues and managing support staff. In contrast, the Customer Service Supervisor manages customer interactions in service or retail settings, emphasizing service quality and customer satisfaction. While both roles involve team leadership and customer interaction, their industry focus and technical requirements differ.

What cities are hiring for User Support Manager jobs?

Cities with the most User Support Manager job openings:

What states have the most User Support Manager jobs?

States with the most job openings for User Support Manager jobs include:

What are popular job titles related to User Support Manager jobs?

For User Support Manager jobs, the most frequently searched job titles are:

Infographic showing various User Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Xentry User Support

Jacksonville, FL • On-site

JS Consulting
Custom Software Development Services • 1 - 10 employees
Learn more about JS Consultingexternal

Contractor

Re-posted 11 days ago

Job description

Job Title- Xentry User Support

Project Location – Jacksonville, FL 32218 (Onsite role) 

Duration- 6+ months contract

Visa- USC/ GC/ GCEAD/ H4EAD/ TN

  • The User Support desk representative is the first point of contact for users seeking assistance with XENTRY software and hardware issues.
  • This role involves providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • The representative will manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.

 Required:

  • High School Diploma (GED) or equivalent work experience.
  • Preferred Automotive Retail, Automotive Technical or Network/IT experience.
  • Experience with customer support or handling inquiries in a professional environment.
  • Work Independently: Ability to work independently with limited support from management.
  • Communication Skills: Clear verbal and written communication to explain solutions effectively.
  • Computer Skills: Proficiency in basic Office applications.
  • Multitasking: Handling multiple systems or tasks simultaneously.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Efficiency: Managing call durations to handle inquiries promptly without sacrificing quality.
  • Prioritization: Addressing urgent customer issues effectively.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Adaptability: Ability to adapt based on varying customer needs or changing company protocols. 

 Responsibilities:

  • First point of contact for users seeking assistance with XENTRY software and hardware issues.
  • Providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
  • Receive, record, and rectify technical problems with XENTRY hardware and software.
  • Provide first level support to Client dealers, Independent Repair Facilities and Vans Fleet accounts regarding proprietary XENTRY hardware issues including but not limited to flashing, coding, and equipment.
  • Provide second level support to internal Client colleagues throughout Service Engineering and Field teams.
  • Provide feedback and solutions to customers within the prescribed guidelines.
  • Record all case work in XENTRY Support System application.
  • Identify, develop, and publish technical information as needed or requested to maximize dealer effectiveness in relation to Star Diagnosis topics.
  • Complete ad-hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.