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User Support Manager Jobs in Illinois (NOW HIRING)

DuPage County ROE

User Support Manager (DAC)

Wheaton, IL · On-site

$66K - $70K/yr

Oswego Community Unit School District 308 is currently recruiting exceptional candidates for the position of User Support Manager. Qualified candidates will have a Associate's degree in related field ...

Will County ROE

User Support Manager (DAC)

New Lenox, IL · On-site

$66K - $70K/yr

Oswego Community Unit School District 308 is currently recruiting exceptional candidates for the position of User Support Manager. Qualified candidates will have a Associate's degree in related field ...

Sidley Austin LLP

User Support Analyst

Chicago, IL · On-site

$73K - $94K/yr

The User Support Analyst provides Level II technical support for a broad range of hardware ... Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each ...

Sidley

User Support Analyst

Chicago, IL · On-site

$73K - $94K/yr

The User Support Analyst provides Level II technical support for a broad range of hardware ... Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each ...

SOM

User Support Analyst I

Chicago, IL · On-site +1

Provide Tier 1 and 2 end user support to the local/ regional offices, including remote/work from ... manage several open issues at one time; participate in special projects as assigned. * Provide on ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... Manages day-to-day operations of O365 and shared business applications, telecommunications, and ...

C3EL

IL · On-site

End User Support / Systems Administrator Security Clearance: Secret (or higher) Location : Scott ... management or DoD-approved cybersecurity certification relevant to assigned duties. Education ...

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User Support Manager information

What is the difference between User Support Manager vs Customer Service Supervisor?

AspectUser Support ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; experience in support rolesBachelor's degree in Business, Communications, or related; experience in customer service
Work EnvironmentIT support teams, technical environments, help desksCall centers, retail, service industries
Employer & Industry UsageTech companies, software firms, IT departmentsRetail, hospitality, telecom, service sectors
Common Search & ComparisonFocuses on technical support management and team leadershipFocuses on customer interaction and service quality oversight

The User Support Manager typically oversees technical support teams in IT or software environments, focusing on resolving technical issues and managing support staff. In contrast, the Customer Service Supervisor manages customer interactions in service or retail settings, emphasizing service quality and customer satisfaction. While both roles involve team leadership and customer interaction, their industry focus and technical requirements differ.

Infographic showing various User Support Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

User Support Manager (DAC)

Oswego, IL • On-site

Community Unit School District No. 308
Education Programs Administration • 1 - 5K employees
Learn more about Community Unit School District No. 308external

$66K - $70K/yr

Full-time

Medical, Dental, PTO

Posted 26 days ago

Job description

  • Date Posted:
    8/20/2026
    Location:
    District

    • Oswego Community Unit School District 308 is currently recruiting exceptional candidates for the position of User Support Manager. Qualified candidates will have a Associate's degree in related field; 4-5 years of experience as a Help Desk team lead and strong communication, organizational, interpersonal and multi-tasking skills for a fast-paced environment.
    The recommended candidate for this position will receive a regionally competitive starting salary (range $66K - 70K) depending on background and experience. A comprehensive benefits package, vacation & sick days, and 75% district-paid medical (including 100% reimbursement for non-emergency care at Rush affiliated providers on our PPO & HCA plans) and dental insurance.
    Please review the attached job description for more details.
    Attachment(s):
    • Job Description - User Support Manager.pdf

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