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User Operations Associate Jobs in Hartford, CT (NOW HIRING)

M&T Bank

Relationship Banker - Berlin, CT

Berlin, CT

$22.61 - $37.67/hr

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory ... user-level technology Education and Experience Preferred: Associates degree Notary public license ...

M&T Bank

Relationship Banker

Hartford, CT

$22.61 - $37.67/hr

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

M&T Bank

Relationship Banker - Berlin, CT

Berlin, CT · On-site

$22.61 - $37.67/hr

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory ... user-level technology Education and Experience Preferred: Associates degree Notary public license ...

Spire Orthopedic Partners

Medical Assistant

Middletown, CT · On-site

$20.75 - $25.90/hr

... and operational resources physicians need to grow thriving practices for the future. As a ... Middlesex Orthopedic & Spine Associates is seeking a full-time Medical Assistant to join our team ...

Tjx

Facilities Manager

Bloomfield, CT

The Facilities Manager supports facilities maintenance operations across assigned Distribution ... Power user in Excel, and PowerPoint * Willing to relocate to support East region facilities

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User Operations Associate information

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$53

How much do user operations associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for user operations associate in Hartford, CT is $26.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $30.53 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What job categories do people searching User Operations Associate jobs in Hartford, CT look for? The top searched job categories for User Operations Associate jobs in Hartford, CT are:
What cities near Hartford, CT are hiring for User Operations Associate jobs? Cities near Hartford, CT with the most User Operations Associate job openings:
User Operations Associate jobs near you
Relationship Banker - South Windsor, CT

Relationship Banker - South Windsor, CT

M&T Bank

South Windsor, CT • On-site

$22.61 - $37.67/hr

Full-time

Re-posted 9 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 184 frontline employees who took The Breakroom Quiz

76th of 149 rated banks

Job description

Overview:
Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
Primary Responsibilities:
  • Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
  • Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
  • Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
  • Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
  • Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
  • Establish trust with existing clients through proactive outreach regularly
  • Schedule preset appointments for the following week and hold appointments each week
  • Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
  • Perform customer servicing interactions.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Scope of Responsibilities:
The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.
The position is key driver of customer flow in the branch to support these activities.
The position services existing customers and grows the business through identifying sales opportunities with customers.
The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
OR
A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
Strong verbal communication and interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized individual with time management and prioritization skills
Demonstrated financial services product knowledge
Ability to communicate with tact and diplomacy with internal and external customers
Proficient with internet user-level technology
Education and Experience Preferred:
Associates degree
Notary public license
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heave objects weighing 5 lbs. to 30lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
Ability to use fax, telephone system, copier and other communication tools
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
South Windsor, Connecticut, United States of America

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