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User Operations Associate Jobs in Mississippi (NOW HIRING)

The Dutch Group

IT Intern - Spring 2027

Columbus, MS · On-site

$14.75 - $19.50/hr

... day operations, system maintenance, troubleshooting, and user support. This role is intended to ... Qualifications • Actively pursuing an Associate/Bachelor's degree in Information Technology ...

The Dutch Group

IT Intern - Fall 2026

Columbus, MS · On-site

$15/hr

... day operations, system maintenance, troubleshooting, and user support. This role is intended to ... Qualifications • Actively pursuing an Associate/Bachelor's degree in Information Technology ...

Revel IT

Business Analyst | 1060931

Jackson, MS · On-site +1

Experienced analyst with a background in system diagnosing software problems, resolving user ... Associate's degree Preferred: * Proficiency with JIRA (documented change system) * Certified ...

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$10

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How much do user operations associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for user operations associate in Mississippi is $24.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.70 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
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User Operations Associate jobs near you

2026-2027 IT Technician

Hattiesburg Public School District

Hattiesburg, MS • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

TITLE: INFORMATION TECHNOLOGY TECHNICIAN            
QUALIFICATIONS: 
Minimum Training and Experience:



  1. High school diploma required, associates, or bachelor degree in technology-related field preferred
  2. Experience implementing, troubleshooting, and maintaining end-user digital devices
  3. Basic knowledge of DHCP and networking principles
  4. Must have excellent written and verbal communication skills
  5. Familiarity with switches and VoIP preferred
  6. A+ and/or Net+ certifications preferred

 
Knowledge of:

  1. Operational knowledge of end-user operating systems and hardware
  2. Strategies for troubleshooting technology devices and digital environments
  3. Network cabling and termination along with connectivity testing
  4. Digital device imaging and software deployment processes
  5. Operational knowledge of VoIP systems and end-user devices
  6. Operational knowledge of basic wireless networking and equipment

 
Ability to:

  1. Set-up, install, and maintain district computer systems.
  2. Recommend and/or install workstation hardware and software upgrades
  3. Setup, install, and maintain printers, computer peripherals, and their related software
  4. Install and troubleshoot computer software while maintaining license requirements
  5. Perform repair of computer hardware, printers, and peripherals, including acquisition of parts and maintaining service related records
  6. Coordinate the annual cleaning and preventive maintenance of district computer and network equipment
  7. Provide support to end users through their requests for services by troubleshooting site hardware, software and wiring problems
  8. Provide basic training on the care and operation of district computer equipment and software as needed
  9. Provide input as needed for school technology planning and network operation

 
SUPERVISES:  N/A
REPORTS TO:         Director of Technology
JOB GOAL: Under the general supervision of the Director of Technology, this position provides an operational digital device environment in order to facilitate the efficient and effective use and integration of technology in the district's administrative and educational processes to help increase administrator, teacher, and student knowledge of technology and its appropriate use as a learning tool.
TYPICAL DUTIES AND RESPONSIBILITIES: 
Such duties and responsibilities as may be assigned, including but not limited to:







  1. Responding to and troubleshooting help desk tickets
  2. Installing and troubleshooting network-based equipment in collaboration with Network Administrator
  3. Installing and troubleshooting software on end-user digital devices
  4. Troubleshooting local and network printing issues
  5. Implementing, configuring, and maintaining digital and technology-related devices
  6. Maintaining accurate and thorough documentation
  7. Demonstrates prompt and regular attendance
  8. Supports the Hattiesburg Public School District Mission, Vision, and Strategic Plan
  9. Performs other duties as assigned

 
TERMS OF EMPLOYMENT: Salary and work year to be established by the Board of Trustees
EVALUATION: Annually




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