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User Operations Associate Jobs in Biloxi, MS (NOW HIRING)

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User Operations Associate information

See Biloxi, MS salary details

$10

$23

$47

How much do user operations associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for user operations associate in Biloxi, MS is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $26.97 per hour, depending on experience, location, and employer.

What does a User Operations Associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by User Operations Associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a User Operations Associate, and why are they important?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What job categories do people searching User Operations Associate jobs in Biloxi, MS look for? The top searched job categories for User Operations Associate jobs in Biloxi, MS are:
User Operations Associate jobs near you
Systems Analyst - I/S - Infrastructure-Days - FT

Systems Analyst - I/S - Infrastructure-Days - FT

Memorial Health System

Gulfport, MS

Full-time

Re-posted 8 days ago

Job description

The Systems Analyst manages assigned operating systems and networks. The Systems Analyst is responsible for coordinating the installation, upgrades and maintenance of assigned application software and operating systems. The Systems Analyst provides expert judgment and analysis for the design, development and implementation of client/server systems. The Systems Analyst analyzes client/server requirements to ensure the system meets performance needs. The System Analyst recommends technology purchases that will support and enhance the client/server system.

Education:

Bachelor's Degree in Information Technology or other field of study; or equivalent required experience may be accepted in lieu of degree.
 

Experience:

Two (2) years experience (with bachelors degree), Five (5) years experience (with associate degree), Seven (7) years experience (with no degree) managing operating systems administration and programming micro, mainframes, network technologies and databases.
 

Skills:

Working knowledge of operating systems, application software, programming languages, network technologies and design/development.  Knowledge of database management, PC applications and user education program development.  Excellent time-management and organization skills. Strong verbal and written communications skills.
 

  • Manages assigned operating systems and networks.
    • Coordinates the installation, upgrades and maintenance of assigned application software and operating systems.
    • Provides back-up procedures for operations of systems and networks.
    • Troubleshoot hardware, software and network problems.
    • Maintains equipment failure and disaster recovery procedures for applications and networks.
    • Issues advanced notifications of any extended system downtimes or extended interruption of operations.
    • Researches emerging technologies for continuous improvement for operating systems.
    • Supports HL7 interface messaging between various systems.
  • Supports maintenance of assigned applications and system users.
    • Consults with business users to identify needs, opportunities for improvements, and enhancements to systems and networks.
    • Supports assigned applications to promote optimal functionality, including documenting, and analyzing change requests.
    • Participates in change management, communication, report initiatives and provides optimal customer service.
    • Provide advanced technical support for database administration and SQL development on assigned networks.

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