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User Operations Associate Jobs in Biloxi, MS (NOW HIRING)

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User Operations Associate information

See Biloxi, MS salary details

$10

$23

$47

How much do user operations associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for user operations associate in Biloxi, MS is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $26.97 per hour, depending on experience, location, and employer.

What does a user operations associate do?

A User Operations Associate is responsible for supporting and improving the user experience on a company’s platform or service. Their duties often include responding to user inquiries, troubleshooting issues, and collaborating with other teams to resolve user problems efficiently. They also analyze user feedback and data to identify trends and suggest improvements. This role is crucial in ensuring users receive timely assistance and the company's operations run smoothly. User Operations Associates typically work in customer support, tech companies, or online platforms.

What are some common challenges faced by user operations associates, and how can they effectively address them?

User Operations Associates often encounter challenges such as handling a high volume of user inquiries, troubleshooting technical issues, and balancing efficiency with personalized service. To address these, it's important to develop strong communication skills, become familiar with internal tools and processes, and collaborate closely with product and engineering teams for issue escalation. Regular training and feedback sessions can also help Associates stay updated on best practices and improve their problem-solving abilities.

What are the key skills and qualifications needed to thrive as a user operations associate?

To thrive as a User Operations Associate, you need strong problem-solving abilities, attention to detail, and a background in customer support or operations, often supported by a bachelor's degree. Familiarity with CRM tools (like Zendesk or Salesforce), ticketing systems, and basic data analysis platforms is typically required. Excellent communication, empathy, and adaptability are crucial soft skills for engaging with users and resolving issues efficiently. These skills ensure smooth user experiences, effective issue resolution, and contribute to the overall success of user-focused products or services.
What job categories do people searching User Operations Associate jobs in Biloxi, MS look for? The top searched job categories for User Operations Associate jobs in Biloxi, MS are:
User Operations Associate jobs near you

Business Analyst | Must Be Current MS Resident | W2 / 1099 Candidates Only, will consider USC-GC-H1B

V.L.S. Systems, Inc

Moss Point, MS • On-site

Other

Posted 13 days ago

Job description

NOTE: APPLICANT MUST BE ON OUR W2 or 1099 AND CURRENT MS RESIDENT. NOT ACCEPTING SUB-VENDORS.

Local Candidate Required

JOB DESCRIPTION:

POSTING TITLE                           Business Analyst

DESIRED CAREER LEVEL         Intermediate

EDUCATION LEVEL                    Associates

WORK LOCATION                      200 S. Lamar Street, Jackson MS

REMOTE OPTION                       Yes, after initial 6 weeks training

INTERVIEW                                 MS Teams / In-Person

HOURS PER WEEK                    40 to 50-Additional hour or days maybe require because

    of the time frame of the project

OVERTIME                                  Occasional Overtime

ON-CALL REQUIRED                 No

TRAVEL FREQUENCY               Not Required

CRIMINAL/DRUG BACKROUND CHECK REQUIREMENT: Must train onsite in Jackson, MS for six weeks, then you can move to remote.  Do not submit candidates unwilling to go onsite initially for six weeks.  Two positions available. IMPORTANT: This posting requires a fingerprint screen. The process to obtain a fingerprint screen is extremely slow and it could take a month to get the results. Do NOT submit candidates that need to start tomorrow, it''s better to submit candidates that have a contract ending over the next month and is currently working. If they need to give a notice do NOT have them give their notice after accepting the offer, wait until the fingerprint results are returned and then have them give their notice. 

POSITION DESCRIPTION:

Description of the job functions the contractor will be expected to perform:

·       Candidates must have experience serving as primary point of contact for users experiencing help desk related issues.

·       Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.

·       Experience in interacting with Agency program areas and technical staff regarding business and information technology needs.

·       Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals. 

·       Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.

·       Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.

·       Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements. 

REQUIRED SKILLS/EXPERIENCE:

·       Applicants must have at least 5 years of experience with automated systems for determining benefits for SNAP, TANF or E&T.

PREFERRED/NOT REQUIRED:

·       Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.

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