User Operations Associate Content Moderation Jobs in Conroe, TX

Tyndale's Proposal team is growing as we seek a strategic, detail-oriented Proposal Manager to lead our team through compelling, compliant, and customer-focused proposal content that drives business growth, strengthens customer relationships, and supports competitive success. This leader brings deep expertise in proposal management, technical writing, content strategy, cross-functional collaboration, partnering closely with stakeholders across the organization to deliver high-quality responses, optimize proposal processes, and continuously enhance Tyndale's proposal operations. This leader combines exceptional communication, team development, and project management skills with a passion for process improvement, content governance, and leveraging technology and AI-enabled tools to improve efficiency, quality, and overall proposal performance.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week, and 3 days per week remotely. To be considered, candidates must reside within a commutable distance from our Tyndale offices in City Centre, Houston TX or our headquarters in Pipersville, PA (Bucks County).

About Tyndale: The Tyndale Company, a privately owned consecutive Top Workplace winner in PA and TX and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We're a family-owned, and certified woman-owned (WBE) business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

Proposal Leadership & Development

• Lead, coach, develop, and manage the proposal team, providing direction, workload prioritization, performance feedback, and professional development to foster a high-performing, customer-focused proposal function.
• Own the end-to-end proposal operations process, leading proposal development from opportunity kickoff through final submission, including resource planning, timelines, assignments, reviews, approvals, risk management, and deadline execution.
• Analyze RFPs, RFIs, security questionnaires, supplier registrations, and other solicitation documents to develop compliant, accurate, competitive, and strategically positioned responses.
• Lead proposal strategy sessions with cross-functional stakeholders to develop compelling win themes, customer value propositions, and differentiated messaging aligned with Tyndale's sales strategy.
• Review, edit, and approve proposal content to ensure consistency, quality, compliance, and alignment with brand standards and customer requirements.
• Support high-priority and customized sales opportunities by translating complex technical, operational, and business information into clear, customer-focused proposals under compressed timelines.
• Establish and monitor proposal performance metrics, including turnaround time, compliance, quality, content reuse, and win-rate trends, using data to drive continuous improvement.

Proposal Content Strategy & Knowledge Management

• Own the proposal content management strategy, ensuring the knowledgebase remains accurate, organized, scalable, and aligned with evolving customer and business needs.
• Lead the development, governance, and continuous improvement of proposal templates, standard responses, content architecture, and version control practices.
• Conduct ongoing content audits to identify gaps, retire outdated information, and improve content quality, usability, and competitiveness.
• Establish governance standards and best practices that improve proposal consistency, efficiency, and collaboration across the organization.
• Leverage reporting, analytics, and user feedback to measure knowledgebase effectiveness and prioritize enhancements that increase proposal speed and quality.

Proposal Operations, Technology & Continuous Improvement

• Serve as the business owner and subject matter expert for proposal automation platforms, content management systems, and proposal operations technology.
• Partner with the Director of AI and cross-functional stakeholders to identify and implement AI-enabled solutions, workflow automation, and process improvements that enhance proposal quality, scalability, and operational efficiency.
• Lead the adoption, training, and ongoing optimization of proposal technologies, ensuring high user engagement and consistent best practices.
• Establish and improve proposal workflows, operating procedures, and performance standards to increase productivity, reduce cycle times, and improve win rates.
• Champion a culture of continuous improvement by identifying operational opportunities, measuring results through KPIs and analytics, and implementing sustainable process enhancements.

Cross-Functional Collaboration & Business Partnership

• Build strong partnerships with Sales, Pricing, Finance, Operations, IT, Contract Administration, Supply Chain, Marketing, and executive leadership to develop winning proposal strategies and deliver high-quality customer responses.
• Lead the organization's responses to customer security questionnaires, technical assessments, supplier registrations, and other customer qualification requirements, ensuring accuracy, compliance, and alignment with company capabilities.
• Provide leadership and oversight for customer-facing proposal communications, executive messaging, and supporting sales collateral.
• Coach internal stakeholders on proposal development best practices, content standards, and knowledge management resources to improve organizational effectiveness.
• Foster a collaborative, high-accountability environment that strengthens cross-functional relationships, improves proposal execution, and supports overall sales growth and customer success

• Direct people leadership experience, including coaching, developing, and managing a high-performing team in a fast-paced, deadline-driven environment.
• Progressive experience in proposal development and proposal management, including leading complex RFPs, RFIs, security questionnaires, and strategic proposal efforts from opportunity through submission.
• Experience leading complex proposal efforts and collaborating with Sales, Pricing, Finance, Operations, IT, Marketing, Legal/Contract Administration, Supply Chain, and subject matter experts to deliver compliant, competitive responses.

• Bachelor's degree in Professional Writing, Business Communications, English, Marketing, Business Administration, or a related field required.
• Proven experience developing, editing, and managing RFP responses, proposals, technical content, sales collateral, and other customer-facing business communications.
• Strong project and process management skills, with the ability to prioritize multiple concurrent proposals, manage competing deadlines, and drive projects to successful completion.
• Experience establishing proposal processes, content governance, knowledge management, or continuous improvement initiatives; familiarity with proposal automation or content management systems preferred.
• Demonstrated ability to leverage technology and AI-enabled tools to improve proposal quality, operational efficiency, and scalability preferred.
• Exceptional written, verbal, editing, and proofreading skills with meticulous attention to detail, accuracy, and quality.
• Advanced proficiency with Microsoft Word, PowerPoint, and Adobe Acrobat; experience with proposal management, content management, or CRM platforms preferred.
• Strong interpersonal, collaboration, and relationship-building skills with the ability to influence stakeholders and work effectively across all levels of the organization.
• Ability to exercise sound judgment, maintain confidentiality, and consistently interact professionally, cooperatively, and respectfully with employees, customers, and business partners.
• APMP Foundation Certification preferred; APMP Practitioner or Professional certification is a plus, or willingness to obtain certification within 12 months of hire.

Preferred Qualifications:

• Experience supporting a proposal management platform, content knowledgebase, or document automation software.
• Experience with full RFP lifecycle management, including kickoff, compliance review, content development, review cycles, final production, and submission.
• Experience responding to complex RFPs for enterprise, national account, government, energy, utility, manufacturing, or Fortune 500 customers.
• Experience using AI-enabled tools to improve content development, research, editing, quality control, or workflow efficiency.
• Familiarity with Salesforce, Trello, marketing platforms, or similar project or content management tools.
• Experience managing, coaching, mentoring, or training content, proposal, or marketing professionals.
• MBA or advanced degree a plus.

Work Environment/Physical Demands: 

• Primarily operates in a professional office or hybrid work environment.
• Requires prolonged periods of computer use, document review, writing, editing, virtual meetings, and collaboration activities.
• Frequent interaction with internal stakeholders, subject matter experts, leadership teams, customers, and vendor partners.
• Must be able to manage multiple projects, shifting priorities, and strict deadlines in a fast-paced environment.
• Requires strong organizational skills, attention to detail, and the ability to maintain focus while managing complex deliverables.
• Occasional travel may be required for meetings, training, conferences, or business-related activities.

Benefits: 

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
• Safety: As part of our commitment to safety and comfort, all Distribution Center members receive an annual footwear stipend to purchase high-quality, work-appropriate shoes. This ensures our team is equipped with the right gear to stay safe, supported, and productive on the job.

All qualified candidates are encouraged to apply at www.tyndaleusa.com/careers

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