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User Operations Associate Content Moderation Jobs in Delaware

Fulton Bank

HR Systems Specialist

Georgetown, DE · Remote

Manages and enables HR operational excellence and compliance by providing system and digital ... Troubleshoots end user challenges and escalates to the HR partners in IT as needed. Uploads files ...

Fulton Bank

HR Systems Specialist

Georgetown, DE · Remote

Manages and enables HR operational excellence and compliance by providing system and digital ... Troubleshoots end user challenges and escalates to the HR partners in IT as needed. Uploads files ...

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All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in Delaware

User Operations Associate Content Moderation information

See Delaware salary details

$30K

$113.2K

$164.6K

How much do user operations associate content moderation jobs pay per year?

As of Aug 12, 2026, the average yearly pay for user operations associate content moderation in Delaware is $113,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $154,100.00 per year, depending on experience, location, and employer.

What is a User Operations Associate Content Moderation?

A User Operations Associate in Content Moderation is responsible for reviewing and managing user-generated content to ensure compliance with platform policies. They analyze reports, remove inappropriate content, and may use moderation tools or software to maintain a safe online environment, often working in shifts or with specific guidelines.

What does a user operations associate in content moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a user operations associate in content moderation?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by user operations associates in content moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in Delaware? For User Operations Associate Content Moderation jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in Delaware look for? The top searched job categories for User Operations Associate Content Moderation jobs in Delaware are:
What cities in Delaware are hiring for User Operations Associate Content Moderation jobs? Cities in Delaware with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in Delaware as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $113,199 per year, or $54.4 per hour.

Digital Communications Product Associate

JPMorgan Chase & Co

Wilmington, DE

Full-time

Medical, Retirement

Posted 20 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 493 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description

Leverage your product experience to "act like a CEO" and manage all aspects of our SMS delivery from platform maintenance, implementation of innovative solutions, to managing performance, vendors and cost to deliver against customer needs.

As a Senior Product Associate in Digital Communications, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by real-life customer usage and user research to fuel the creation and modernization of innovative products and platforms.  Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products, platforms and ongoing success.  
 
In this role, you will specifically support our SMS/Text delivery platform for alerts and notifications to consumer and community bank customers and businesses.  Key responsibilities include ensuring platform health and reliability to deliver SMS at scale, partnering with vendors to improve delivery speed and performance, managing and optimizing SMS-related costs, and evaluated new market solutions to expand and enhance customer communication channels. 

 
Job responsibilities
  • Partner with the Product Manager to identify and prioritize enhancements to the SMS/Text alerts and notifications platform, grounded in customer needs, user research, and market trends.
  • Support discovery efforts by helping collect and synthesize customer insights (usage data, research findings, journey mapping) to inform the product roadmap and feature decisions.
  • Define and document requirements (epics, user stories, acceptance criteria) for platform capabilities and improvements; partner with engineering and design through delivery.
  • Monitor and analyze key platform and product metrics (e.g., delivery performance, throughput, reliability, vendor performance) and translate insights into actionable backlog items.
  • Help ensure platform health and operational readiness to support SMS delivery at scale, including partnering with technology teams on maintenance and issue prevention.
  • Collaborate with vendors and internal stakeholders to improve end-to-end delivery speed and success rates, supporting troubleshooting and performance optimization efforts.
  • Track and support management of SMS delivery costs (e.g., usage drivers, vendor pricing impacts) and identify opportunities to optimize spend without compromising customer experience.
  • Consider upstream/downstream impacts of changes across customer journeys and communication channels to ensure a consistent, compliant, and high-quality experience.
  • Research and evaluate new SMS/communication-channel capabilities in the market and contribute recommendations for pilots or future roadmap items.
Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • Strong requirements and execution skills: writes clear epics/user stories/acceptance criteria, manages a backlog, supports testing/UAT, and coordinates cross-functional dependencies
  • Data- and customer-informed decision making: uses usage analytics, user research/journey insights, and market signals to prioritize and measure outcomes
Preferred qualifications, capabilities, and skills
  • Communication platform focus (preferred): familiarity with high-volume notifications and/or messaging channels (SMS, push, email), including deliverability/performance concepts and basic API/tech fluency
  • Operational and vendor collaboration: monitors platform health and key KPIs, partners with vendors on SLA/performance improvements, and supports issue triage/escalation when needed
  • Cost and risk awareness: supports cost/usage optimization and works effectively with Legal/Compliance/Risk partners on consent/privacy and communications requirement
     

 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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