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User Interviews Jobs in Kentucky (NOW HIRING)

Sutherland

Associate Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

Conduct user interviews to gather problem details and guide them through diagnostic steps. * Recognize, research, isolate, resolve, and follow up on routine issues; escalate complex cases to Tier 2/3 ...

Catchafire

$140 - $150/hr

Conduct qualitative and quantitative research (user interviews, surveys, data analysis, using AI tools to accelerate synthesis) to inform the roadmap, feature backlog, and product documentation ...

Sutherland

Associate- Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

Conduct user interviews to gather problem details and guide them through diagnostic steps. * Recognize, research, isolate, resolve, and follow up on routine issues; escalate complex cases to Tier 2/3 ...

Civic Roundtable

$140 - $190/hr

Engage directly with customers -Run user interviews, workflow mapping, usability testing, shadowing, competitive research, and data analysis. Work with Customer Success and Sales to understand pain ...

New

AI Chopping Block

$246 - $344/hr

We're looking for a Principal UX Engineer who sees code as a product-design medium. You'll use it ... and locations, the interviews will be recorded, transcribed and summarized by artificial ...

New

Blue Origin LLC

$141 - $198/hr

Interviews will include a technical assessment**Responsibilities include but are not limited to ... Lead design sprints with UX designers, collaborating as a product peer with deep context. Translate ...

New

International Consulting Associates, Inc

$140 - $190/hr

Translate business needs into product requirements, user stories, business rules, and measurable ... All application materials must be your own original work, and interviews must be completed ...

New

Medline

$101 - $152/hr

Experience conducting user research activities, such as task/workflow analysis, interviews, focus groups, surveys, and voice of customer activities, including contextual inquiry.* Proficient in ...

New

450&&PolarsonXX4

Value Engineering Leader

Louisville, KY · On-site

$90K - $130K/yr

... interviews. Tech Savvy: Effective at using Google and AI to make smart assumptions, have sensible default values that minimize user input, and provide the right guidance and tooltips that make the ...

Judge Group, Inc.

AI Business Analyst

Louisville, KY · On-site

$45 - $50/hr

Facilitate requirements-gathering sessions, stakeholder interviews, process reviews, and working ... Partner with Product Owners, Scrum Masters, engineers, UX, QA, data science, AI/ML, architecture ...

Bitwarden Inc.

$180 - $215/hr

... user-focused software. This is an all-remote team and we\'re looking for someone located in the U.S ... Take an active role in hiring, often leading technical interviews and assessments * Proactively ...

New

World Courier

$150 - $210/hr

Leads user discovery activities--including interviews, contextual studies, surveys, validation experiments, and other methods--to deeply understand user needs and pain points.* Drives rapid ...

New

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User Interviews information

See Kentucky salary details

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How much do user interviews jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for user interviews in Kentucky is $46.85, according to ZipRecruiter salary data. Most workers in this role earn between $35.91 and $56.39 per hour, depending on experience, location, and employer.

What is a user interview?

A User Interviews job involves conducting research by gathering feedback from participants to understand their experiences, preferences, and behaviors. Researchers use interviews, surveys, or usability tests to gain insights that help improve products, services, or processes. This role often requires strong communication skills, an understanding of user research methods, and the ability to analyze qualitative and quantitative data.

What does a typical day look like for someone conducting user interviews?

A typical day in a User Interviews role often involves scheduling and conducting one-on-one or group interviews with end users, carefully documenting findings, and synthesizing insights for the product or design team. You may spend time coordinating with cross-functional partners—such as product managers, designers, or engineers—to understand research goals and share key takeaways. Additionally, your day may include preparing interview guides, reviewing recordings, and ensuring all participant communications are clear and timely. This blend of independent research and team collaboration helps ensure the insights you collect drive meaningful changes in the organization’s offerings.

What are the key skills and qualifications needed to thrive in the user interviews position, and why are they important?

To thrive in User Interviews roles, you need strong skills in user research, interviewing techniques, and data analysis, often complemented by experience in UX research or related fields. Familiarity with survey platforms, video conferencing software, and tools like Notion or Airtable is typically important, and certifications in UX research can be valuable. Excellent communication, active listening, and empathy help to build rapport with participants and extract valuable insights. These competencies are crucial for gathering high-quality user feedback that informs product and service improvements.

How do I get into user interviews?

To become a user interviewer, develop strong communication and active listening skills, and gain experience with user research methods. Many roles require familiarity with tools like surveys or interview platforms and may prefer candidates with a background in UX, psychology, or related fields. Building a portfolio of conducted interviews can also improve your chances of entering this field.

What are popular job titles related to User Interviews jobs in Kentucky?

For User Interviews jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching User Interviews jobs in Kentucky look for?

The top searched job categories for User Interviews jobs in Kentucky are:

User Interviews jobs near you
Infographic showing various User Interviews job openings in Kentucky as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $97,447 per year, or $46.8 per hour.

Associate Customer Support

Sutherland

Louisville, KY • On-site

$16.75 - $23/hr

Other

Posted 6 days ago

Job description

We’re looking for a skilled Tier-1 Support Agent to join our team and deliver exceptional technical and student service support. In this role, you’ll serve as the first point of contact for users seeking assistance with hardware, software, basic troubleshooting, and academic service inquiries. You’ll use your problem-solving abilities, customer-first mindset, and knowledge of ticketing systems to resolve issues efficiently and professionally.

  • Answer, evaluate, and prioritize incoming support requests across phone, email, and chat.
  • Provide Tier-1 troubleshooting for password resets, printer setup, break/fix instructions, LMS access, and basic technical issues.
  • Use knowledge bases, support channels, and trained resources to resolve user concerns.
  • Conduct user interviews to gather problem details and guide them through diagnostic steps.
  • Recognize, research, isolate, resolve, and follow up on routine issues; escalate complex cases to Tier 2/3 or appropriate teams.
  • Deliver student service support across:
    • Registrar: Registration, class adjustments, graduation, transcripts, transfer credits.
    • Admissions: Applications, placement testing, withdrawals.
    • Bursar/Student Accounts: Payments, payment plans, tuition/fees, billing inquiries.
    • Financial Aid: FAFSA, eligibility, disbursements, refunds, loan/scholarship inquiries.
  • Follow established call flows to ensure complete and accurate information gathering.
  • Log all interactions in the ticketing system and maintain detailed documentation.
  • Generate standard reports such as Contact Center incident summaries.
  • Adhere to published Workforce Management schedules and adjust as business needs evolve.

Qualifications:
Qualifications

  • Experience in customer support, service desk, call center, or technical support roles preferred.
  • Familiarity with ticketing systems and problem management tools.
  • Basic understanding of hardware, software, networking, and LMS platforms.
  • Strong communication skills with the ability to guide users through troubleshooting steps.
  • Ability to prioritize tasks and manage multiple inquiries simultaneously.
  • Comfortable supporting both technical and student service-related inquiries.
  • Strong attention to detail with accurate documentation habits.
  • Ability to follow structured workflows, scripts, and diagnostic procedures.
  • Reliability and commitment to schedule adherence.
  • High School Diploma or Equivalent

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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