User Experience Program Manager Jobs in Birmingham, AL

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Base Operations Program Manager to support base operations at Naval Operations Support Center, Naval Reserve Center (NRC) Birmingham, AL.

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Base Operations Program Manager Terrestris do?

As the Base Operations Program Manager, you will oversee and coordinate the day-to-day facility and support services that keep the installation running smoothly. You will manage base operations functions such as maintenance, logistics, safety, security coordination, and contractor support to ensure the facility remains fully operational and mission-ready. In short, you will act as the central manager for all non-military operational services that support reservists and staff working at the center. Normal working hours for this position will be from 7:00 AM until 4:00 PM, Monday thru Friday. Occasional evening or weekend work may be required as job duties demand (to respond in case of emergencies). This position is contingent upon award of contract.

What does a typical day look like for the Base Operations Program Manager?

You will:

• Serve as the primary point of contact for the program.
• Lead overall program execution while ensuring compliance withcontract requirements, performance standards, service level agreements, andmission objectives.
• Perform and oversee hands-on BOS and facilities maintenanceactivities, including troubleshooting, repair, preventive maintenance,inspections, and operational support as required to ensure uninterruptedfacility operations.
• Manage all aspects of contract performance, including staffing,scheduling, budgeting, reporting, and direct execution of maintenance andoperational tasks.
• Oversee and actively support delivery of BOS services, includingfacility maintenance and repair; custodial, grounds, and waste management;utilities operations; and environmental services.
• Coordinate, assign, and when necessary personally performrecurring and non-recurring maintenance work, preventive maintenance, emergencyrepairs, and corrective actions.
• Ensure effective work control processes for receiving,prioritizing, scheduling, tracking, and completing service orders andmaintenance requests.
• Maintain 24/7 operational readiness and provide emergency responsesupport, including after-hours troubleshooting and mission-critical repairswhen required.
• Lead and work alongside a multidisciplinary team of managers,supervisors, skilled trades personnel, and technical staff to accomplishcontract requirements.
• Foster a collaborative, high-performance culture focused onsafety, quality workmanship, mission support, and customer satisfaction.
• Implement, maintain, and continuously improve the QualityManagement System (QMS) and Quality Management Plan to ensure high-qualityservice delivery and workmanship.
• Conduct and oversee inspections, surveillance activities, audits,and field assessments to verify compliance with contract requirements andoperational standards.
• Monitor performance metrics, analyze maintenance trends, andimplement corrective actions to improve efficiency, reliability, and servicedelivery.
• Ensure compliance with all applicable safety regulations andstandards.
• Oversee and participate in implementation of safety programs,hazard analyses, accident prevention plans, and job site safety practices.
• Ensure compliance with environmental regulations, sustainabilityinitiatives, and proper handling/disposal procedures associated with BOSoperations and maintenance activities.
• Lead partnering efforts with stakeholders and site personnel tosupport mission success and maintain positive working relationships.
• Conduct regular meetings, performance reviews, operationalbriefings, and status updates.
• Proactively identify operational, maintenance, staffing, andsafety risks and implement effective mitigation and corrective actionstrategies.

What qualifications do you look for?

You might be the professional we're looking for if you have:

• Authorization to work in the United States permanently withoutsponsorship.
• A Bachelor's degree in Engineering, Facilities Management,Business, or related field (or equivalent experience).
• A minimum 3+ years of experience managing Base OperationsSupport (BOS), Facilities Support, or similar programs.
• OSHA 30-hour construction safety training (or equivalent)
• Experience with Safety compliance in facilities/maintenanceenvironments
• Strong knowledge of facilities operations and maintenance, workcontrol systems, service order management, and preventive maintenance programs
• Ability to manage quality and safety compliance in aperformance-based contract environment
• Proven leadership and team management experience.
• Strong communication and stakeholder management skills.

We are extra impressed by folks with:

• A PMP or equivalent certification.
• Facilities management certifications (e.g., IFMA, APPA).

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.