User Experience Program Manager Jobs in Vermont (NOW HIRING)

**Position contingent upon contract award**

Job Title: DHS Program Manager

Location: Williston VT and Santa Ana, CA - Full-time onsite presence at both locations as mission requires; routine travel between sites (up to 25%)

Program Overview:

Removing aliens present in the United States (U.S.) who have violated U.S. laws is a national public safety priority. To address these threats, Immigration and Customs Enforcement (ICE) formed the Targeting Operations Division (TOD) within the ICE Enforcement and Removal Operations (ERO) directorate. The primary mission of the TOD is to identify and locate aliens that pose a threat to public safety or national security. The TOD has a current and recurring need for analytical services in support of its mission to identify and locate individuals who have violated U.S. laws. This support includes the analysis of information obtained from commercial and law enforcement databases as well as publicly accessible, open-source and social media platforms.

Successful law enforcement operations require adaptation to changing public safety threats and the ability to continually refine processes and modernize information technologies. Although ICE-ERO continues to make considerable progress in identifying, targeting, and arresting individuals who have violated U.S. laws, the continued use of proactive and modern enforcement tools remains an essential approach to achieve ICE enforcement goals. Analysis of information sources is needed to enhance ICEs mission and program efficiency. Previous approaches to targeting individuals for enforcement action which have not incorporated open web sources and social media information, have had limited success. The individuals targeted for enforcement action purposely employ countermeasures to inhibit ICE-EROs ability to locate them.

Job Duties:

• Program Leadership and Governance
  • Serve as single point of accountability to the Government (CO/COR) and site leadership; chair weekly reviews and monthly performance briefings
  • Establish and enforce standardized tradecraft; oversee cross-training and surge operations

• Mission Execution and Quality
  • Direct OSINT/social-media exploitation workflows: intake, prioritization, collection, corroboration, report production, and quality assurance
  • Ensure all deliverables meet formatting and acceptance criteria; own first-pass acceptance rate and rework reduction
  • Maintain auditable chains of custody and documentation for all analytical outputs

• Performance Management
  • Build and track KPIs aligned to QASP (e.g., turnaround times by priority, throughput per analyst, accuracy/validation rate, first-pass acceptance, customer feedback)
  • Produce weekly statistical reports and monthly status packages; lead corrective action plans

• Security, Privacy, and Policy Compliance
  • Serve as liaison with OPR-PSU and Corporate Security Officer on personnel fitness, incident reporting, and compliance with DHS directives and handbooks
  • Ensure workforce training on handling PII, SBU/SSI, and IT security requirements; lead incident response and reporting

• People and Staffing
  • Recruit, vet, and sustain COR-approved permanent staffing at both sites within 30 business days of award; minimize reliance on rotating temps
  • Develop shift plans and on-call/emergency coverage; manage leave, attrition, and rapid backfill processes

• Tools, Technology, and Innovation
  • Manage reimbursable subscription portfolio (up to the annual cap) for third-party databases/tools; prepare approval packages with ROI justifications for COR
  • Oversee evaluation and safe adoption of AI-enabled analytics consistent with policy; run time-boxed pilots and scale proven capabilities

• Stakeholder Engagement and Reporting
  • Maintain proactive communication with Government stakeholders; document meeting minutes within required timelines
  • Coordinate with subcontractors and partners; enforce SLAs and flow-down requirements

Minimum Qualifications:

• 8+ years leading intelligence, law-enforcement support, or analytical programs; 3+ years managing multi-site operations
• Demonstrated experience in OSINT/social media exploitation, lead triage, and law-enforcement case support
• Proven record delivering against firm performance metrics (timeliness, accuracy, throughput) under Quality Control/Assurance frameworks
• Hands-on experience producing executive-level status reporting and dashboarding
• Familiarity with DHS/ICE environments, personnel fitness processes, and handling of SBU/PII/SSI
• Strong people leadership: hiring, coaching, shift management, and performance counseling
• Excellent written/oral communication; ability to brief senior Government leaders
• Bachelors degree in a relevant field (intelligence, criminal justice, international affairs, data analytics, or similar) or equivalent experience
• Must be able to obtain and maintain a favorable DHS/ICE fitness determination; periodic reinvestigations (every 5 years or as directed)
• U.S. citizenship required

LIS Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.