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Position Summary

The Maintenance Technician is responsible for responding to maintenance requests as instructed by the Maintenance Manager/Supervisor or property staff, or as requested by residents or vendors. This position ensures that the physical aspects of the property meet the Company’s established standards and any applicable laws.

Essential Duties & Responsibilities

• Schedules, monitors and/or performs preventative maintenance and apartment turns.

• Diagnoses problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances.

• Ensures that work order requests are responded to promptly and professionally.

• Ensures residential units have been turned in a timely and efficient manner, as well as determines if work has been completed properly.

• Provides excellent customer service to prospective and current tenants and promotes a quality living experience for all residents.

• Provides on-call pager service when scheduled and performs emergency maintenance work when required.

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

• Assists supervisor with scheduling and communicating with vendors and contractors.

• Assists supervisor with obtaining bids from outside contractors, as well as oversees contractor work for completeness.

• Assists with purchasing maintenance supplies for the property while staying within the planned budget.

• Accurately prepares and submits property invoices in accordance with established guidelines.

• Communicates with supervisor regarding the overall maintenance function of the property.

• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

• Ability to read, write and understand English.

• Ability to use a personal computer or other computer tracking systems used at the property.

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Good verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic mathematical functions.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task.

• Ability to make quick and effective decisions.

• Ability to analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Education and/or Experience

• High School diploma or equivalent.

• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.

Skills/Specialized Knowledge

• Ability to read, write and understand English.

• Ability to use a personal computer or other computer tracking systems used at the property.

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Good verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic mathematical functions.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task.

• Ability to make quick and effective decisions.

• Ability to analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

May require one or more of the following certifications:

• EPA Certification, Type I and II.

• HVAC Certification.

• CPO certification (pool).

• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.

• Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Ability to work weekends and non-traditional holidays.

• Must be reachable via phone or pager, except during approved time off.

• Must be available to work on-call or when needed due to staffing shortages.

• Some travel may be required.

• Willing to participate in social media content creation as needed.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.

• Frequent stooping, kneeling, crouching, feeling.

• Moderate climbing, balancing, crawling, reaching, pushing, pulling, lifting and talking, hearing, and smelling.

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

• Pronounced visual acuity (near and far) and field of vision.

• Ability to judge distances and spatial relationships.

• Ability to identify and distinguish color.

• Ability to distinguish the differences or similarities in odors using nose.

• Ability to lift and/or move an excess of 100 pounds or more.

• Ability to use standard maintenance equipment.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.

• Ability to tolerate stressful situations.

• Ability to work under minimal to moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

• Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.

• Possible exposure to short-tempered or aggressive people.

• Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, and fire.