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Urgently Hiring First Call Resolution Jobs (NOW HIRING)

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

Strive for first-call resolution whenever possible while ensuring accuracy and compliance * Deliver service that contributes to strong customer satisfaction outcomes * Respond to client emails, text ...

MCI Careers

Call Center Agent (Hiring Immediately)

Wichita, KS · On-site

$11.25 - $14.75/hr

Ensure first call resolution through problems solving and effective call handling * Research ... POSITION OVERVIEW CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to ...

MCI Careers

Call Center Agent (Hiring Immediately)

Wichita, KS · On-site

$14.75 - $19.50/hr

Ensure first call resolution through problems solving and effective call handling * Research ... POSITION OVERVIEW CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to ...

MCI Careers

Call Center Agent (Hiring Immediately)

Killeen, TX · On-site

$13.50 - $17.75/hr

Ensure first call resolution through problems solving and effective call handling * Research ... POSITION OVERVIEW CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to ...

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How much do urgently hiring first call resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for urgently hiring first call resolution in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.
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Urgently Hiring First Call Resolution jobs near you
Call Center Representative

Call Center Representative

TaxRise

Irvine, CA

$26 - $35/hr

Other

Posted 10 hours ago

Key responsibilities

  • Manage a high volume of inbound client calls, emails, text messages, and live chats, serving as the primary point of contact.

  • Proactively request, review, and organize tax-related and financial documentation to drive case progress.

  • Document all client interactions and track open communication tickets in the CRM system to ensure timely resolution.

Job description

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative, you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.

If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.

This position is 100% onsite in Irvine, CA

HOW YOU'LL BE REWARDED

Base Pay: $24.00 - $25.00 per hour

Average Monthly Bonus: $700 - $1,300

Top performers earn the equivalent of $26.00 - $35.00 per hour

Full-time | 40 hours per week. Occasional overtime may be required based on business needs.

WHAT YOU'LL DO

Serve as the Primary Client Point of Contact
  • Manage a high volume of inbound client calls with professionalism and confidence
  • Strive for first-call resolution whenever possible while ensuring accuracy and compliance
  • Deliver service that contributes to strong customer satisfaction outcomes
  • Respond to client emails, text messages, and occasional live chats within service level expectations
  • Provide clear guidance regarding required documentation and next steps
    Demonstrate empathy while maintaining structure and call control
Drive Document Collection & Case Progress
  • Proactively request tax-related and financial documentation
  • Review submitted documents for completeness and internal compliance standards
  • Identify missing information and follow up with urgency

Ensure all materials are properly uploaded and organized in our CRM

Maintain Accurate Case Records
  • Document all interactions thoroughly in our CRM system
  • Track open communication tickets and ensure timely resolution
  • Collaborate cross-functionally with case managers and internal teams
Escalate Appropriately
  • Recognize when an issue requires additional support

Partner with leadership or other departments to ensure proper resolution

WHAT YOU'LL NEED TO HAVE

  • 3-5 years of experience in customer service, client support, call center
  • Comfortable handling high call volume in a structured environment
  • Focused on resolving client needs efficiently while maintaining service quality
  • Strong written and verbal communication skills
  • Experience working within a CRM or ticketing system
  • Organized, detail-oriented, and process-driven
  • Able to manage follow-ups and multiple open cases simultaneously

Experience in tax services, document processing, loan processing, or financial services is a plus but not required. Training will be provided.

Apply