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Ups Store Center Associate Jobs (NOW HIRING)

The UPS Store 7001

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Center/Customer Service Associate

Scottsdale, AZ · On-site

$14.50 - $20.25/hr

We are a well-established UPS Store located in north Scottsdale, AZ. As an independently owned ... Job Summary: As a Center Associate at our UPS Store, you will be the face of our business ...

The UPS Store #4506

Center Associate

Sarasota, FL · On-site

$16/hr

The UPS Store Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding ...

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How much do ups store center associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ups store center associate in the United States is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.83 per hour, depending on experience, location, and employer.

What is a UPS Store Center Associate?

UPS Store Center Associates are frontline employees who assist customers with shipping, packaging, printing, mail services, and other related tasks at UPS Store locations. They are responsible for providing excellent customer service, handling transactions, and ensuring packages are processed accurately and efficiently. Associates may also help with copying, faxing, and mailbox rentals, making them versatile team members who support the overall operations of the store.

What skills and qualifications are needed to thrive as a UPS Store Center Associate?

To thrive as a UPS Store Center Associate, you need strong customer service skills, basic math abilities, and knowledge of shipping and retail procedures, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, package tracking software, and printing or copying equipment is commonly required. Excellent communication, attention to detail, and problem-solving skills help associates provide efficient service and resolve customer issues. These skills ensure smooth store operations, satisfied customers, and the accurate handling of shipments and transactions.

What challenges may a UPS Store Center Associate encounter during busy shipping seasons?

During peak shipping seasons, such as holidays, UPS Store Center Associates often face increased customer traffic and tight deadlines for shipping and packaging. Managing multiple tasks simultaneously—like assisting customers, processing shipments, and preparing packages—can be challenging. Associates need to stay organized, communicate effectively with team members, and maintain a positive attitude to ensure customers receive timely and accurate service. Strong problem-solving skills and adaptability are essential for handling unexpected issues that may arise during these busy periods.

What is the difference between Ups Store Center Associate vs FedEx Retail Associate?

AspectUps Store Center AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRetail store, shipping, printing servicesRetail store, shipping, package handling
Employer & Industry UsageUps Store franchise locations, shipping and printing industryFedEx retail locations, courier and logistics industry
Common Search & Comparison IntentYesYes

The Ups Store Center Associate and FedEx Retail Associate roles share similar credentials, work environments, and industry usage, focusing on customer service, shipping, and retail tasks. While both positions involve handling packages and assisting customers, the Ups Store emphasizes printing and packing services, whereas FedEx focuses more on courier and logistics services. Candidates often compare these roles when exploring retail shipping jobs in the logistics industry.

More about Ups Store Center Associate jobs

What cities are hiring for Ups Store Center Associate jobs?

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Ups Store Center Associate jobs near you
Infographic showing various Ups Store Center Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,808 per year, or $15.8 per hour.

Center/Customer Service Associate

Scottsdale, AZ • On-site

The UPS Store 7001
See more jobs at The UPS Store 7001external

$14.50 - $20.25/hr

Other

Medical, PTO

Re-posted 2 days ago

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Job description

Company Overview: We are a well-established UPS Store located in north Scottsdale, AZ. As an independently owned and operated franchise, we are dedicated to delivering exceptional service and convenience to our diverse clientele. Our store offers a wide range of shipping, printing, packing, and business services, catering to the needs of both individuals and businesses within the local community. We are currently seeking both full time and part time Center Associates who are friendly, customer-focused, and detail-oriented and want to join our team as we continue to provide outstanding service to our valued customers. Note that we have flexibility in what hours our staff can work into their schedules, including weekends if desired.

Job Summary: As a Center Associate at our UPS Store, you will be the face of our business, responsible for greeting and assisting customers with a wide range of services. Your primary focus will be on delivering top-notch customer service, efficiently handling shipping and printing requests, and ensuring that all transactions are processed accurately and in a timely manner. You will play a vital role in creating a positive and welcoming atmosphere within the store and building strong relationships with our valued customers.

Responsibilities:

Customer Service: Provide friendly, professional, and personalized assistance to all customers, addressing their inquiries, concerns, and service requests in a courteous manner.

Shipping and Packing: Efficiently handle shipping services, including weighing, labeling, and processing packages for domestic and international shipments. Ensure that packages are securely packed to prevent damage during transit.

Printing Services: Assist customers with printing needs, including document printing, scanning, and copying. Offer guidance on print options and ensure the final products meet customer expectations.

Product Knowledge: Acquire in-depth knowledge of UPS Store products and services to offer appropriate solutions and upsell additional services when suitable.

Cash Management: Process transactions accurately and handle payments through cash, credit cards, or other accepted methods. Maintain cash register and balance daily transactions.

Service Promotion: Inform customers about ongoing promotions, loyalty programs, and new services to encourage repeat business and attract potential clients.

Administrative Tasks: Perform general administrative duties, including filing, organizing, and maintaining records of shipping and printing activities.

Store Maintenance: Keep the store clean, organized, and visually appealing to enhance the customer experience.

Compliance: Adhere to UPS Store policies, procedures, and guidelines to ensure operational excellence and security.

Requirements:

Customer-Focused Attitude: A genuine passion for providing exceptional customer service and a friendly demeanor.

Communication Skills: Excellent verbal communication skills to effectively interact with customers and team members.

Detail-Oriented: Strong attention to detail to ensure accurate processing of shipping and printing requests.

Multitasking Abilities: Capability to handle multiple tasks simultaneously while maintaining a positive attitude.

Computer Proficiency: Basic computer skills to navigate various software applications and process transactions.

Physical Stamina: Ability to lift and move packages, stand for extended periods, and perform tasks that involve moderate physical activity.

Prior Experience: Previous experience in a customer service role or retail environment is a plus but not mandatory.

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a UPS Store Center Associate in Scottsdale, AZ. We offer a competitive compensation package including medical benefits, PTO and opportunities for bonuses. Together, we will create positive experiences for our customers and contribute to the success and growth of our UPS Store within the local community.

Company Description

Customer Service Associate