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Unlicensed Customer Service Representative Jobs in Oklahoma

Service Metal

$14 - $19/hr

Customer Service Representative -Full-Time | Onsite - St. Louis, MO Service Metal is seeking a motivated and detail-oriented professional to join our Customer Service team. The Customer Service ...

QCHI

Customer Service Representative

Del City, OK · On-site

$13/hr

The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Da-Pro Rubber

Customer Service Representative

Tulsa, OK

$13.75 - $18.75/hr

JOB SUMMARY The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a "service mindset". The CSR is the main communication hub for the Sales Team to the Manufacturing Team and ...

Da/Pro Rubber, Inc.

Customer Service Representative

Tulsa, OK · On-site

$13.75 - $18.75/hr

JOB SUMMARY The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a "service mindset". The CSR is the main communication hub for the Sales Team to the Manufacturing Team and ...

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Unlicensed Customer Service Representative information

What are the key skills and qualifications needed to thrive as an Unlicensed Customer Service Representative, and why are they important?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by Unlicensed Customer Service Representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is an Unlicensed Customer Service Representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Oklahoma? For Unlicensed Customer Service Representative jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Unlicensed Customer Service Representative jobs in Oklahoma look for? The top searched job categories for Unlicensed Customer Service Representative jobs in Oklahoma are:
What cities in Oklahoma are hiring for Unlicensed Customer Service Representative jobs? Cities in Oklahoma with the most Unlicensed Customer Service Representative job openings:
Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Oklahoma as of May 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution.

Farmers Customer Service Rep

Farmers Insurance in the Pointes

Okemah, OK • On-site

$13.50 - $18.25/hr

Full-time

Medical, Life

Posted 9 days ago

Job description

Company Description
The Farmers Insurance Agency of Dustin Mann is one of the areas fastest growing Farmers Insurance agencies. Our rapid growth is YOUR opportunity.If you are tired of the slow flow of customer traffic in your current agency, then we have the opportunity for you.Due to our rapid growth, we are looking for one driven, professional, enthusiastic, self-motivated, and customer-focused individual to join our sales team.
Job Description
Job DescriptionAs a CSR, you will be an employee of the agency and not of Farmers Insurance or its affiliates. Agency staff members perform the fundamental role of servicing customers, supporting the agency owner, and building strong relationships within the community. CSR's have the opportunity to work as a member of a team of professionals focused on providing insurance and financial products to help customers protect their homes, cars, lives, and retirement income. Key Responsibilities • Ensure positive customer experience with every interaction • Handle and process all leads (in person, phone, sales, service, etc.) in a timely manner • Deepening relationships with customers by selling additional products • Demonstrate strong communication skills • Providing excellent customer service by processing payments and reporting claims • Conducting needs-based policy reviews and updating policies and coverage as needed • Cross-selling existing customers with other Farmers products and brokered products where available • Participate in weekly meetings • Prospecting ad generating new business through leads and referrals • Generating accurate quotes at high volumes • Work well in a team environment and cultivate relationships with others • Demonstrate a passion to discuss an insured's need for life insurance • Maintain proper time management and execute follow up • Maintaining accurate documentation in agency systems
Qualifications
Qualifications • Candidate should be self-motivated and driven, reliable and have a positive attitude • Ability to effectively work with teammates to ensure seamless customer experience • Efficient and driven to fulfill customer needs • Strong computer skills • Must have the ability to multi-task • Strong organizational skills • Property and Casualty/Life and Health licenses with one year minimum insurance agency experience preferred (unlicensed candidates who are willing to obtain licenses may also be considered) • Previous sales experience is a plus. Insurance experience preferred but not necessary with a proven sales background • Bilingual candidates encouraged to apply!
Additional Information
About Farmers Insurance:
Farmers Insurance is one of the country's largest home and auto carriers as well as the top specialty product carrier in the U.S. We have been recognized as the #1 Corporate Training Program by Corporate Exchange USA & Training Magazine.

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