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University Service Desk Manager Jobs (NOW HIRING)

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

nfrastructure

Senior Service Desk Manager

Buffalo, NY · On-site

Company Description Let's Work Together Senior Service Desk Manager This position is based in Buffalo,NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our ...

nfrastructure

Senior Service Desk Manager

Buffalo, NY · On-site

Company Description Let's Work Together Senior Service Desk Manager This position is based in Buffalo,NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

TEKsystems

Service Desk Manager

Mount Laurel, NJ · On-site

$32 - $40/hr

The Help Desk Manager is responsible for leading our customer's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and ...

TEKsystems

Service Desk Manager

Mount Laurel, NJ · On-site

$32 - $40/hr

The Help Desk Manager is responsible for leading our customer's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and ...

Peraton

Senior Service Desk Manager

Albuquerque, NM

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

Unissant

Service Desk Manager

Herndon, VA · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

UNISSANT

Service Desk Manager

Washington, DC · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

Unissant

Service Desk Manager

Washington, DC · Remote

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

ChenMed LLC

Service Desk Manager

Deerfield, IL · On-site

$99K - $141K/yr

Service Desk Manager We are seeking a Service Desk Manager to provide technology business leadership and vision within our IT Service Delivery organization. The incumbent will manage a vertical team ...

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University Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do university service desk manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for university service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to University Service Desk Manager jobs?

For University Service Desk Manager jobs, the most frequently searched job titles are:

Service Desk Manager

Morgantown, WV • On-site

Omniscius Consulting
See more jobs at Omniscius Consultingexternal

Full-time

Posted 18 days ago

Job description

We are seeking an experienced Service Desk Manager to provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk staff supporting a government organization. The service desk operates from an offsite contractor facility.

Primary Responsibilities
  • Provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk personnel.
  • Manage complex, multi-task IT contracts and ensure successful delivery of assigned services.
  • Plan, organize, and manage teams of employees performing a variety of technical and IT support functions.
  • Provide administrative and technical direction to assigned personnel.
  • Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and committing corporate resources.
  • Coordinate approved task order activities and ensure contractual requirements are effectively executed.
  • Establish and improve procedures, processes, and controls as necessary to ensure services meet required schedules and production expectations.
  • Provide Government customer representatives with regular updates regarding the status, activities, and performance of personnel supporting the contract.
  • Respond to administrative and technical requests from Government customer representatives.
  • Apply continuous evaluation and control measures to maintain and improve service delivery.
  • Work independently and exercise sound judgment with minimal supervision.
Required Qualifications
  • Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, Management, or a related field, or equivalent experience.
  • Minimum of five (5) years of successful leadership experience or equivalent experience.
  • Demonstrated experience managing complex, multi-task IT contracts or service delivery environments.
  • Experience planning, organizing, and managing technical or IT support personnel.
  • Experience providing administrative and technical direction to staff.
  • Strong leadership, organizational, communication, and customer service skills.
  • Ability to effectively communicate service status, personnel activities, and technical or administrative matters to Government customers.
  • Ability to work effectively and independently with minimal supervision.
  • Ability to obtain and maintain a Public Trust.
Required Certification
  • Current ITIL certification.
Preferred Certifications
  • One or more Help Desk Institute (HDI) certifications.
  • HDI Support Center Manager certification is preferred.

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