ZipRecruiter

Log In

1

University Service Desk Manager Jobs (NOW HIRING)

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Bachelor's Degree in Information Technology or a related field from a recognized university ... service desk or helpdesk environment and at least 2 in management. * Strong verbal and written ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Bachelor's Degree in Information Technology or a related field from a recognized university ... service desk or helpdesk environment and at least 2 in management. * Strong verbal and written ...

CGI Inc.

Service Desk Manager

Sacramento, CA · On-site

Service Desk Manager** to provide operational and strategic leadership for two service desk teams supporting a **large-scale statewide government program**. This role is accountable for delivering ...

ADP, Inc.

Service Desk Manager Regular Full-Time First/Mid-Level Mgmt Miramar, FL, US This is a hybrid position, and must be located near Miramar, FL. Service Desk Manager The Service Desk Manager leads UDT ...

Firelands Health

Service Desk Manager

Sandusky, OH · On-site

The Service Desk Manager leads subordinate staff, coordinates internal and external resources, manages service performance, supports hardware and software lifecycle needs, provides advanced ...

GDIT

Service Desk Manager

Washington, DC · On-site

$110K - $149K/yr

As a Service Desk Manager, you are a central leader in our executive IT support mission and the driving force behind high-quality service delivery across multiple customer locations nationwide. At ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

Omniscius Consulting

Service Desk Manager

Ashburn, VA · On-site

We are seeking an experienced Service Desk Manager to provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk staff supporting a government ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsUniversity Service Desk Manager Jobs

University Service Desk Manager information

See salary details

$36.5K

$94.5K

$157K

How much do university service desk manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for university service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to University Service Desk Manager jobs?

For University Service Desk Manager jobs, the most frequently searched job titles are:

Service Desk Manager

Huntsville, AL • On-site

Interactive Process Technology LLC
See more jobs at Interactive Process Technology LLCexternal

Other

Re-posted 14 days ago

Job description

Service Desk Manager

Redstone Arsenal/Huntsville, AL

We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. The role is responsible for delivering reliable, efficient and customer‑focused IT support while applying ITIL 4 service‑management best practices. The IT Service Desk Manager serves as the people leader over our Tier 1 and Tier 2 support teams. The selected candidate will partner closely with our government customer and be responsible for Incident, Request and Knowledge Management.

We are looking for people who:

  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves
Responsibilities
  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance and supporting career development
  • Manage ticket queues, prioritization and escalation paths
  • Work with the government to establish KPIs and ensure SLA compliance
  • Monitor response and resolution times
  • Drive continual improvement initiatives to enhance reliability, efficiency and user satisfaction
  • Partner with cross‑functional IT teams to ensure timely response and closure of incidents and service requests
  • Partner with government leadership to resolve customer issues and ensure alignment across the Service Desk team
  • Implement automation for repetitive tasks
Requirements
  • Bachelor's degree in a related field
  • Employee Relations experience desired
  • Ten (10) years of prior experience in a similar role
  • ServiceNow experience
  • Strong communication and organizational skills
  • DoD 8570 Level II/III certification desired
  • Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit‑based principles to make employment‑related decisions.

#J-18808-Ljbffr

Apply