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Universal Banker Jobs in Rochester, NY (NOW HIRING)

ELS

Universal Banker

Rochester, NY · On-site

$22.02/hr

As a Universal Banker at ESL you will: * Create a positive face to face member experience * Build long lasting relationships with members * Work in both a Teller or Relationship Banker position ...

Northwest

Universal Banker

Rochester, NY · On-site

$18 - $20/hr

NY0340 Greece As a key member of the Financial Center team, the Universal Banker delivers exceptional service at every customer's touch point, including leading and coordinating lobby management. The ...

ELS

Universal Banker - Farmington Branch

Farmington, NY · On-site

$22.02/hr

ESL is currently seeking a Universal Banker to work in our Farmington office to provide excellent customer service through identifying member needs and completing transactions, while building ...

M&T Bank

Universal Banker - Batavia Branch

Batavia, NY · On-site

$18.68 - $31.14/hr

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and ...

M&T Bank

Universal Banker - Batavia Branch

Batavia, NY

$18.68 - $31.14/hr

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and ...

Five Star Bank

Relationship Banker

Canandaigua, NY · On-site

$19 - $26/hr

Join the Five Star Bank Team as a Relationship Banker At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will combine expert financial knowledge with ...

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All JobsUniversal Banker JobsUniversal Banker Jobs in Rochester, NY

Universal Banker information

See Rochester, NY salary details

$12

$19

$25

How much do universal banker jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for universal banker in Rochester, NY is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.35 per hour, depending on experience, location, and employer.

What is a universal banker?

Universal Bankers are versatile banking professionals trained to handle a wide range of customer needs within a bank branch. They perform both traditional teller transactions and personal banking services, such as opening accounts, assisting with loans, and providing financial advice. This role is designed to improve customer service by allowing one person to address multiple banking needs, making the banking experience more efficient and personalized.

What does a universal banker do?

A universal banker is a customer-facing position in a bank. As a universal banker, your responsibilities include opening new accounts, assisting customers with transactions, reviewing documents for accuracy or legal compliance, and verifying the identity of account holders. Some universal bankers provide personal banking services for individuals or businesses to help manage their investments. Other universal bankers are loan clerks who assist customers with applications. You can most commonly find employment opportunities with commercial banks, although many industries also hire universal bankers, such as investment firms.

What are the key skills and qualifications needed to thrive as a universal banker?

To thrive as a Universal Banker, you need a solid understanding of banking products, sales, and customer service, typically backed by a high school diploma or associate degree. Familiarity with core banking systems, digital banking platforms, and cash handling procedures is essential. Strong communication, problem-solving, and relationship-building skills help you exceed customer expectations and work effectively with team members. These competencies are crucial for driving customer satisfaction, meeting sales goals, and ensuring accurate financial transactions.

How does a universal banker typically balance customer service with sales responsibilities?

Universal Bankers are expected to provide excellent customer service while also identifying opportunities to recommend banking products that meet clients' needs. This balance is achieved by actively listening to customers, understanding their financial goals, and offering tailored solutions rather than aggressive sales pitches. Universal Bankers often rotate between teller duties and personal banking tasks, making adaptability and a customer-focused mindset essential. Successful Universal Bankers view sales as a natural extension of service, building trust with clients and fostering long-term relationships.

What is the difference between Universal Banker vs Teller?

AspectUniversal BankerTeller
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, handling multiple banking servicesBank counters, primarily cash transactions
Job ResponsibilitiesCustomer service, account opening, loan processing, cash handlingCash transactions, deposits, withdrawals, basic customer inquiries
Employer & Industry UsageCommercial banks, credit unionsCommercial banks, credit unions

Universal Bankers have a broader role, handling various banking services and customer needs, while Tellers focus mainly on cash transactions and basic customer service. Universal Bankers often require additional skills and certifications, making their role more versatile within banking institutions.

Do I need a degree to be a universal banker?

A degree is not always required to become a universal banker, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as customer service, cash handling, and financial knowledge are often prioritized, and some positions may require or prefer post-secondary education or certifications in banking or finance.

Is a universal banker an entry level job?

A universal banker position is often considered entry-level, suitable for individuals with basic customer service skills and a high school diploma. It typically involves training on banking products, financial transactions, and customer interaction, making it accessible to those starting their banking careers.
More about Universal Banker jobs

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For Universal Banker jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Universal Banker jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Universal Banker jobs?

Cities near Rochester, NY with the most Universal Banker job openings:

Universal Banker jobs near you
Infographic showing various Universal Banker job openings in Rochester, NY as of August 2026, with employment types broken down into 2% As Needed, 58% Full Time, 21% Part Time, and 19% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,772 per year, or $19.6 per hour.

Universal Banker

Rochester, NY • On-site

ELS
51 - 200 employees
Learn more about ELSexternal

$22.02/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Hours:
40 hours
Schedule:
Monday - Saturday with a day off during the week. Branch hours are Monday, Thursday & Friday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., and Saturday 9:00 a.m. - 1:00 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!
Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work ®. Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:
  • Best Workplaces for Millennials
  • Best Workplaces for Women
  • Best Workplaces in Financial Services and Insurance
  • Best Workplaces in New York State

Additionally, for more than a decade, ESL has been a "Rochester's Choice" award winner and a "Training Top 125" recipient!
ESL is currently seeking Universal Bankers to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a Universal Banker at ESL you will:
  • Create a positive face to face member experience
  • Build long lasting relationships with members
  • Work in both a Teller or Relationship Banker position depending on branch needs
  • Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
  • Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
  • Educate and Refer a variety of products and services to members
  • Assist members with accounts, loans, fraud and maintenance
  • Learn about the banking and finance industry
  • Gain exposure to career opportunities at ESL

ESL has 33 branch locations throughout the Rochester and Finger Lakes regions. This position is flexing and floating to Westside Districts or Eastside Districts until placement is made at one branch. You will be eligible to receive a $160.00 car allowance at the conclusion of the month.
Eastside/Central Districts
Westside/Central Districts
Brighton Henrietta
Batavia
Fairport
Brockport
Penfield
Chili
Pittsford
Geneseo
Webster
Long Pond
Twelve Corners (Brighton)
Mt. Read
Culver Ridge
Ridgeway
Hudson Ave
Bulls Head (Downtown Rochester)
Irondequoit
Chestnut Street (Downtown Rochester)
Merchants Walk (Downtown Rochester)
Goodman Street
Cobblestone (Victor)
Lake Ave
Qualifications:
  • One year in sales/service in the financial services, retail, professional services worker industries
  • High School diploma or High School equivalency diploma required
  • Strong communication, problem solving and decision making abilities
  • A high degree of flexibility to support branch needs
  • Proficient in building customer and peer relationships
  • Proficient in PC applications
  • Prior Sales Experience preferred
  • Understanding of banking products and services preferred
  • Notary preferred; if not obtain within 12 months of filling role
  • Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
  • Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
ESL offers a very generous compensation and benefits package including health, dental, life, 401k, vacation, paid holidays, performance incentives, and more.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-JM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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