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Universal Banker 1 Jobs (NOW HIRING)

First Mutual Holding Co.

Universal Banker 1

Lakewood, OH · On-site

$16.25 - $20.25/hr

The Universal Banker 1 is the main customer facing role withing the branch. Emphasizes excellent customer service and sales, processes day-to-day teller transactions, takes direction and guidance ...

First Federal Lakewood

Universal Banker 1

Lakewood, OH

$16.25 - $20.25/hr

The Universal Banker 1 is the main customer facing role withing the branch. Emphasizes excellent customer service and sales, processes day-to-day teller transactions, takes direction and guidance ...

Northwest Community Bank

UNIVERSAL BANKER 1

Watertown, CT · On-site

$17.50 - $21.75/hr

The Universal Banker I is expected to identify sales opportunities, cross sell products and ... EDUCATION/EXPERIENCE REQUIREMENTS High school diploma or equivalent required with 6 months to 1 ...

Northwest Community Bank

UNIVERSAL BANKER 1

Avon, CT · On-site

$17.75 - $22.25/hr

The Universal Banker I is expected to identify sales opportunities, cross sell products and ... EDUCATION/EXPERIENCE REQUIREMENTS High school diploma or equivalent required with 6 months to 1 ...

MidCountry Bank

Universal Banker 1

Saint Paul, MN · On-site

$18.50 - $21/hr

Preferred: 1+ years of banking experience SCHEDULE This position is scheduled to work 40 hours per week from 8:30 am to 5:00 pm. The Company reserves the right to change the schedule as required for ...

Raccoon Valley Bank

Universal Banker

Grimes, IA · On-site

$17.75 - $22.25/hr

The Universal Banker 1 is also responsible for selling Bank products to existing and prospective customers. This position also requires balancing the cash, staying within drawer limits, and ...

Community Resource Bank

Universal Banker 1

Northfield, MN · On-site

$20 - $23/hr

Promoting bank products and services * Opening and closing accounts * Referring customers to other areas of the bank * Assisting customers with account questions * Being proactive in fraud prevention

One Community Bank

Universal Banker

Adams, WI · On-site

$16.25 - $20.50/hr

One Community Bank in Adams, WI is seeking a dynamic individual to join our team as a full-time Universal Banker. This position offers an exciting chance to work onsite in a professional and forward ...

One Community Bank

Universal Banker

Schofield, WI · On-site

$18 - $22.50/hr

Intercity State Bank, a branch of One Community Bank in Schofield, WI is seeking a dynamic individual to join our team as a full-time Universal Banker. This position offers an exciting chance to work ...

One Community Bank

Universal Banker

Middleton, WI · On-site

$18.50 - $23/hr

One Community Bank in Middleton, WI is seeking a dynamic individual to join our team as a part-time (20 hours per week) Universal Banker. This position offers an exciting chance to work onsite in a ...

One Community Bank

Universal Banker

Schofield, WI · On-site

$18 - $22.50/hr

Intercity State Bank, a branch of One Community Bank in Schofield, WI is seeking a dynamic individual to join our team as a full-time Universal Banker. This position offers an exciting chance to work ...

One Community Bank

Universal Banker

Adams, WI · On-site

$16.25 - $20.50/hr

One Community Bank in Adams, WI is seeking a dynamic individual to join our team as a full-time Universal Banker. This position offers an exciting chance to work onsite in a professional and forward ...

One Community Bank

Universal Banker

Middleton, WI · On-site

$18.50 - $23/hr

One Community Bank in Middleton, WI is seeking a dynamic individual to join our team as a part-time (20 hours per week) Universal Banker. This position offers an exciting chance to work onsite in a ...

Sterling Federal Bank

Universal Banker 111

Clinton, IA · On-site

$25.22 - $37.84/hr

Description UNIVERSAL BANKER 1 This position is the Customer Ambassador for the financial institution with the overall purpose of providing quality and efficiency to customers, often through digital ...

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Universal Banker 1 information

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How much do universal banker 1 jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for universal banker 1 in the United States is $19.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What is a Universal Banker 1?

A Universal Banker 1 is a banking professional who assists customers with both teller transactions and basic banking services, such as opening accounts and resolving account inquiries. They are cross-trained to handle a wide range of tasks, including cash handling, customer service, and sales of banking products. Universal Banker 1s are often the first point of contact in a branch and play a key role in helping customers with their day-to-day banking needs. This position typically serves as an entry-level role with opportunities for career advancement within the bank.

How does a Universal Banker 1 balance customer service with sales responsibilities on a typical day?

As a Universal Banker 1, you'll interact with customers both at the teller line and in advisory roles, assisting with transactions and recommending suitable banking products. Balancing service and sales involves actively listening to customer needs, efficiently handling routine transactions, and identifying opportunities to introduce new products or services that can benefit the customer. You'll typically work as part of a team, collaborating with branch managers and other bankers to achieve branch goals. This dual focus helps develop your customer relationship and consultative skills, which are valuable for career advancement within the bank.

What are the key skills and qualifications needed to thrive as a Universal Banker 1, and why are they important?

To thrive as a Universal Banker 1, you need a solid understanding of banking products, cash handling, and customer service, typically supported by a high school diploma or equivalent. Familiarity with banking software, point-of-sale systems, and compliance regulations is important, and some roles may require certification in banking fundamentals. Strong interpersonal skills, attention to detail, and problem-solving abilities help build trust and efficiently resolve client needs. These competencies are vital to delivering excellent customer experiences, minimizing errors, and upholding the bank's reputation.

What is the difference between Universal Banker 1 vs Teller?

AspectUniversal Banker 1Teller
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, handling both customer service and basic banking transactionsBank branches, primarily performing cash transactions
Job ResponsibilitiesCustomer service, account opening, loan assistance, and basic financial adviceCash handling, deposits, withdrawals, and account inquiries
Industry UsageCommonly used in retail banking roles with broader responsibilitiesPrimarily in retail banking, focusing on transactional duties

The main difference between a Universal Banker 1 and a Teller is that the Universal Banker 1 has a broader role, including customer service, account management, and financial advice, while Tellers focus mainly on cash transactions. Universal Bankers often handle more complex customer needs, making their role more versatile within the banking environment.

Is a universal banker 1 a hard job?

A Universal Banker 1 role involves customer service, cash handling, and basic banking operations, which can be physically and mentally demanding due to the need for accuracy, multitasking, and interpersonal skills. The job may require working in a fast-paced environment and adhering to security protocols, but it is generally considered an entry-level position with manageable difficulty for those with good communication skills. Training and familiarity with banking systems help reduce the difficulty over time.
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Universal Banker 1 jobs near you
Infographic showing various Universal Banker 1 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,305 per year, or $19.9 per hour.

Universal Banker 1

First Mutual Holding Co.

Lakewood, OH • On-site

$16.25 - $20.25/hr

Full-time

Posted 13 days ago

Job description

Job Type
Full-time
Description
Position Summary:
The Universal Banker is the core role within the retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch.
The Universal Banker 1 is the main customer facing role withing the branch. Emphasizes excellent customer service and sales, processes day-to-day teller transactions, takes direction and guidance from Universal Bankers 2 and 3. Strives to gain expertise in all assigned duties and supports training of new employees as needed.
Duties and Responsibilities:
  1. Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
  2. Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Appropriately escalates complex customer issues to Universal Bankers 2 and 3.
  3. Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products. As needed, supports Universal Bankers 2 and 3 with advanced account openings, sales and service.
  4. Understands and strives to meet individual, team and branch performance metrics and sales goals. Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures.
  5. As needed, performs basic opening and closing duties independently (including arming and disarming the branch). Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits. Follows all safety and security protocols and escalates issues appropriately.
  6. May float to other bank branches as needed.
  7. Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
  8. Other Duties as assigned.

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Requirements
Qualifications and Skills:
  1. 0-2 Years of banking experience is required.
  2. Experience handling cash is required.
  3. High School Diploma or equivalent is required.
  4. Experience in customer service is preferred.
  5. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred.
  6. Driver's license is required (for float positions)

Necessary competencies:
  1. Accountability
  2. Coachability
  3. Change Champion
  4. Communication
  5. Detail Orientation
  6. Organizational Savvy
  7. Process Oriented
  8. Service Orientation

Physical Environment:
  • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually quiet to moderate.
  • This position is performed in a retail bank setting.
  • Employee must be able to work days and hours that branch is open including weekends and overtime as needed.

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