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Unit Service Representative Jobs (NOW HIRING)

Avolta

Customer Service Rep

Milwaukee, WI · On-site

$14.60/hr

Customer Service Rep Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to Summary ... Works directly in the unit with associates to ensure service/training compliance standards are met

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Unit Service Representative information

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$12

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How much do unit service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for unit service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a unit service representative?

Unit Service Representatives are professionals who provide support services within a specific department or unit, often in healthcare, hospitality, or customer service settings. Their duties typically include assisting with administrative tasks, coordinating communication between staff and clients or patients, and ensuring that the unit operates smoothly. They may also help with scheduling, maintaining records, and handling basic customer or patient inquiries. This role is essential for supporting daily operations and improving overall service quality.

How does a unit service representative typically collaborate with nursing and support staff during a hospital shift?

Unit Service Representatives play a key role in facilitating communication and workflow within hospital units. They often act as a liaison between nursing teams, physicians, and support staff by coordinating patient admissions, discharges, and transfers. This collaboration ensures that patient records are up to date and that the unit runs efficiently. Strong teamwork and communication skills are essential, as representatives frequently assist with non-clinical tasks and help resolve logistical challenges to support patient care.

What are the key skills and qualifications needed to thrive as a unit service representative, and why are they important?

To thrive as a Unit Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) platforms, and office software is typically required. Excellent communication, teamwork, and customer service skills help you interact effectively with patients, families, and healthcare staff. These competencies are crucial for ensuring smooth unit operations, accurate information flow, and a positive patient experience.

What is the difference between Unit Service Representative vs Patient Service Representative?

AspectUnit Service RepresentativePatient Service Representative
CredentialsHigh school diploma; some roles may require certification in healthcare or customer serviceHigh school diploma; certification in medical office procedures is common
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, outpatient clinics
Employer & IndustryHealthcare providers, hospitalsMedical practices, hospitals, outpatient centers
Job FocusManaging patient flow, coordinating services, assisting healthcare staffScheduling appointments, patient check-in/out, billing support

The main difference between a Unit Service Representative and a Patient Service Representative lies in their focus and work environment. Unit Service Representatives primarily work within hospital units, coordinating patient services and supporting healthcare staff. Patient Service Representatives typically handle patient interactions at the front desk, managing appointments and billing. Both roles require healthcare knowledge and excellent communication skills, but their daily tasks and settings differ.

What cities are hiring for Unit Service Representative jobs?

Cities with the most Unit Service Representative job openings:

What are popular job titles related to Unit Service Representative jobs?

For Unit Service Representative jobs, the most frequently searched job titles are:

Unit Service Representative jobs near you

Hospital Unit Service Coordinator 3 - Transplant Unit

Sacramento, CA • On-site

UC Davis Health
Education • 51 - 200 employees
Learn more about UC Davis Healthexternal

$29.66 - $36.89/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

UC Davis Health rating

8.9

Company rating: 8.9 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

Job description

This position is responsible for performing reception and clerical functions for the nursing station; coordinates patient care activities with other departments to include programming and answering call lights, arranging transport services for transporting patients to other areas of the hospital, ancillary services, stocking supplies and forms, doing audits, and functions related to admissions, transfers and discharges of patients.
Apply By Date: September 11th, 2026 at 11:59 PM PT
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
  • Recent experience working in a similar setting.
  • Ability to utilize relevant medical terminology.
  • Ability to effectively communicate and provide excellent customer service to the target audience.
  • Ability to demonstrate commitment to excellence in patient care as prescribed by relationship-based care practices.
  • Ability to demonstrate accountability and professionalism.
  • Ability to support performance improvement and evidence-based practice within the scope of practice.
  • Basic understanding of technology as it pertains to federal regulations to patient privacy.
  • Ability to support unit leadership with additional task as assigned.
  • Ability to stay organized and complete job duties.
  • Ability to anticipate unit needs and independently follow through to ensure they are thoroughly met.
  • Ability to interact and maintain communications with multidisciplinary teams.

Preferred Qualifications
  • High School Diploma or equivalent
  • Experience with using electronic medical records system.
  • 1 year of experience in a hospital setting
  • Acute care Hospital setting or equivalent
  • Knowledge of medical terminology.

Key Responsibilities
  • 25% - Customer Service Expectations
  • 20% - Unit Communication
  • 15% - EMR and Computer
  • 10% - Performance Improvement Compliance
  • 5% - Medical Records
  • 15% - Unit Environment
  • 10% - Unit Efficiency

Department Overview
Tower 8 Transplant-Metabolic Unit is a 28 bed acute care unit. The unit provides advanced assessment and specialized care for patients undergoing solid organ transplant (kidney, pediatric kidney, liver and pancreas). Additionally, care is provided for telemetry, pulmonary hypertension, urologic surgery, oncology and a wide variety of medical-surgical patients.
POSITION INFORMATION
  • Salary or Pay Range: $29.66 - $36.89
  • Salary Frequency: Hourly
  • Salary Grade: 282
  • UC Job Title: HOSP UNIT SVC CRD 3
  • UC Job Code: 009257
  • Number of Positions: 1
  • Appointment Type: Staff: Career
  • Percentage of Time: 90%
  • Shift (Work Schedule): 1500-2300
  • Location: Main Hospital (HSP001)
  • Union Representation: EX-Patient Care Technical
  • Benefits Eligible: Yes
  • This position is 100% on-site

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees .
  • High quality and low-cost medical plans to choose from to fit your family's needs
  • UC pays for dental and vision coverage for you and your family
  • Retirement plans for eligible employees including Pension and other Retirement Saving Plans
  • Supplemental insurance offered including additional life , short/long term disability , pet insurance , legal coverage , accident, critical illness and hospital indemnity
  • Pregnancy and Parental Leave , Family & Medical Leave , Adoption Assistance and Pay for Family Care and Bonding for eligible employees
  • Lactation Support Program and Family Care discounts and resources
  • Employee Well-being resources and programming to support thriving in all aspects of employee's lives
  • On-site Employee Assistance Program including access to free mental health services
  • Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
  • Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
  • Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
  • Access to free professional development courses and learning opportunities for personal and professional growth
  • Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligib

Physical Demands
  • Standing - Occasional Up to 3 Hours
  • Walking - Occasional Up to 3 Hours
  • Sitting - Continuous 6 to 8+ Hours
  • Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
  • Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
  • Bending/Stooping - Occasional Up to 3 Hours
  • Squatting/Kneeling - Occasional Up to 3 Hours
  • Twisting - Occasional Up to 3 Hours
  • Reaching overhead - Occasional Up to 3 Hours
  • Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands
  • Sustained attention and concentration - Frequent 3 to 6 Hours
  • Complex problem solving/reasoning - Occasional Up to 3 Hours
  • Ability to organize & prioritize - Frequent 3 to 6 Hours
  • Communication skills - Continuous 6 to 8+ Hours
  • Numerical skills - Occasional Up to 3 Hours
  • Constant Interaction - Frequent 3 to 6 Hours
  • Customer/Patient Contact - Continuous 6 to 8+ Hours
  • Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment
  • UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
  • Must be able to work occasional overtime to cover staffing shortages.
  • Must be able to work day, evening, or night shift as required.
  • Must be able to work in an area where smoking is prohibited.
  • Must be able to float to different units as needed.
  • Must be able to work in a classification which is included in a collective bargaining unit (union).
  • Must be able to wear a uniform jacket, and scrubs in required areas.
  • References reflect an overall meet or exceeds.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
  • This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
  • This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
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