ZipRecruiter

Log In

1

Union Rep Jobs in Appleton, WI (NOW HIRING)

Capital Credit Union

Front Desk Representative

Kimberly, WI · On-site

$14.75 - $18/hr

Position Purpose Upholds the Credit Union's mission of "We do the right thing one member, one ... Representatives, Mortgage Lenders, and the Capital Investment Group. Coordinating member ...

Capital Credit Union

Front Desk Representative

Kimberly, WI · On-site

$14.75 - $18/hr

Position Purpose Upholds the Credit Union's mission of "We do the right thing one member, one ... Representatives, Mortgage Lenders, and the Capital Investment Group. Coordinating member ...

next page

Showing results 1-20

All JobsUnion Rep JobsUnion Rep Jobs in Appleton, WI

Union Rep information

What is a union rep?

A Union Rep, or union representative, is an employee elected or appointed by their coworkers to represent them in dealings with management and to ensure that the terms of the union contract are upheld. They act as a liaison between the union members and the employer, addressing workplace issues, grievances, and concerns. Union Reps also play a key role in negotiating collective bargaining agreements, resolving disputes, and educating workers about their rights. Their goal is to protect and advocate for the interests of the workforce.

What are some common challenges union reps face when balancing the interests of employees and management?

Union Representatives often navigate the delicate balance between advocating for employees' rights and maintaining a collaborative relationship with management. Common challenges include addressing grievances fairly, negotiating contracts under tight deadlines, and managing differing expectations among members. Successful Union Reps communicate transparently with both parties, prioritize issues based on collective needs, and stay informed about labor laws to ensure fair outcomes. This role requires strong conflict resolution skills and the ability to build trust on both sides.

How do you get a job as a union rep?

To become a union representative, you typically need to be a current employee in the union's industry or workplace and demonstrate strong communication and leadership skills. Many union reps are elected by union members or appointed based on experience and involvement in union activities, and some positions may require knowledge of labor laws and union policies.

What is the difference between Union Rep vs Employee Advocate?

AspectUnion RepEmployee Advocate
CredentialsTypically no formal credentials, but knowledge of labor laws and union policiesOften requires HR or legal certifications, or experience in employee rights
Work EnvironmentWorks within union organizations, representing members in negotiations and disputesWorks within HR departments or as external consultants, focusing on individual employee issues
Employer & Industry UsageCommon in unionized workplaces across various industriesFound in both unionized and non-unionized companies, focusing on employee well-being

While both roles support employees, a Union Rep primarily advocates for union members in negotiations and disputes, whereas an Employee Advocate focuses on individual employee rights and concerns, often within HR or legal frameworks.

What are the key skills and qualifications needed to thrive as a union rep?

To thrive as a Union Rep, you need a solid understanding of labor laws, collective bargaining processes, and conflict resolution, often supported by experience in labor relations or relevant training. Familiarity with grievance tracking systems, contract management software, and knowledge of union bylaws is beneficial. Strong communication, negotiation, and advocacy skills help build trust and effectively represent members' interests. These skills are crucial for protecting workers' rights, resolving workplace issues, and fostering productive relationships between employees and management.

How do you become a union rep?

To become a union representative, you typically need to be a member of the union and demonstrate leadership or communication skills. Many unions require candidates to be active members for a certain period and may hold elections or nominations for the position. Training or certification in labor relations or negotiation can also be beneficial.
What cities near Appleton, WI are hiring for Union Rep jobs? Cities near Appleton, WI with the most Union Rep job openings:
Union Rep jobs near you
Infographic showing various Union Rep job openings in Appleton, WI as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Contact Center Representative

Capital Credit Union

Kimberly, WI • On-site

$17.75 - $23/hr

Other

Re-posted 5 days ago

Job description

Position Purpose
Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by assisting members on the telephone and/or in person, providing a broad range of Credit Union information using a consultative approach, performing basic transactions (transfers, inquires), and making referrals to the appropriate individual in a professional and efficient manner. Places an emphasis on enthusiastic quality service and member advocacy while concentrating on building member relationships.
Essential Responsibilities
  • Operates a multi-line switchboard. Assists members by telephone and/or via electronic communication, determines their needs, and refers them to the appropriate individual. Provides routine and detailed information to callers. May take messages and distribute them in a timely manner.
  • Concentrates on building financial relationships with members, using a consultative approach. Discusses special promotions, and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments.
  • Maintains an advanced knowledge of the online banking system (Architect/Bill Pay) to work as the support team for members and employees within the organization.
  • Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members' needs.
  • Maintains an effective working knowledge, including the technical aspects of the products and services offered to members.
  • Maintains a strong understanding of the general functions of Credit Union departments and workflows in order to achieve first-call resolution whenever possible.
  • May perform telemarketing including, but not limited to, term share certificates.
  • May quote interest rates, loan payment amounts and collateral valuations.
  • Answers member questions and resolves member problems, concerns, and complaints including, but not limited to, refunding fees. Routinely tracks frequently asked questions and member concerns and follows up on member e-mails.
  • May perform miscellaneous duties including, secure messages, guestbook messages, and completing miscellaneous projects for other departments, etc.
  • Operates the voicemail system, forwarding messages to the appropriate people.
  • May assist in training new employees.
Necessary Experience and Qualifications
  • Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos; and ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
  • Ability to operate a multi-line switchboard and on-line computer terminals accurately and efficiently to process calls and basic member transactions. Must include good working knowledge of core computer system, Nautilus, Word, E-mail, E-Services (home banking, Bill Pay, etc.) and Excel. Must be able to operate a fax machine and adding machine as normally acquired in one to three months of on-the-job experience.
  • Comprehensive knowledge of Credit Union products and services in order to provide information to members as normally acquired in three to six months of related experience with the Credit Union. May be cross-trained in the MSR areas.
  • Communication/listening skills necessary to deal effectively and courteously with a diverse group of members and employees in high-stress situations.
  • Ability to exercise independent judgment when addressing member problems.
  • Analytical ability to understand instructions, straight-forward comparisons of numbers, and the ability to collect information from computer screens and other available sources to assist members. Must be able to analyze, research, and resolve member problems and determine the appropriate course of action in unique situations.
  • Ability to stay in one place or work in a confined area for extended periods and to move about for up to ten percent of work time in order to distribute correspondence.
  • Ability to concentrate and pay close attention to detail for over ninety percent of work time.
Work Environment and Physical Requirements
  • Office environment with moderate level of noise
  • Frequent use of telephone, copier, computer, fax machine and other office machines
  • Prolonged sitting or standing
  • Frequent mental and visual concentration

NOTE: This job has the potential to work hybrid, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.
The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.
Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply