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Union Rep Jobs in Texas (NOW HIRING)

Call Center Representative I

Midland, TX ยท On-site

$15.75 - $19.75/hr

MCCU is hiring a Call Center Representative I! Click the link below to review the complete . Ideal ... My Community Credit Union will consider qualified candidates with criminal histories in a manner ...

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Union Rep information

See Texas salary details

$35.6K

$61.8K

$88.8K

How much do union rep jobs pay per year?

As of Aug 15, 2026, the average yearly pay for union rep in Texas is $61,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,730.00 and $68,156.00 per year, depending on experience, location, and employer.

What is a union rep?

A Union Rep, or union representative, is an employee elected or appointed by their coworkers to represent them in dealings with management and to ensure that the terms of the union contract are upheld. They act as a liaison between the union members and the employer, addressing workplace issues, grievances, and concerns. Union Reps also play a key role in negotiating collective bargaining agreements, resolving disputes, and educating workers about their rights. Their goal is to protect and advocate for the interests of the workforce.

What are some common challenges union reps face when balancing the interests of employees and management?

Union Representatives often navigate the delicate balance between advocating for employees' rights and maintaining a collaborative relationship with management. Common challenges include addressing grievances fairly, negotiating contracts under tight deadlines, and managing differing expectations among members. Successful Union Reps communicate transparently with both parties, prioritize issues based on collective needs, and stay informed about labor laws to ensure fair outcomes. This role requires strong conflict resolution skills and the ability to build trust on both sides.

How do you get a job as a union rep?

To become a union representative, you typically need to be a current employee in the union's industry or workplace and demonstrate strong communication and leadership skills. Many union reps are elected by union members or appointed based on experience and involvement in union activities, and some positions may require knowledge of labor laws and union policies.

What is the difference between Union Rep vs Employee Advocate?

AspectUnion RepEmployee Advocate
CredentialsTypically no formal credentials, but knowledge of labor laws and union policiesOften requires HR or legal certifications, or experience in employee rights
Work EnvironmentWorks within union organizations, representing members in negotiations and disputesWorks within HR departments or as external consultants, focusing on individual employee issues
Employer & Industry UsageCommon in unionized workplaces across various industriesFound in both unionized and non-unionized companies, focusing on employee well-being

While both roles support employees, a Union Rep primarily advocates for union members in negotiations and disputes, whereas an Employee Advocate focuses on individual employee rights and concerns, often within HR or legal frameworks.

What are the key skills and qualifications needed to thrive as a union rep?

To thrive as a Union Rep, you need a solid understanding of labor laws, collective bargaining processes, and conflict resolution, often supported by experience in labor relations or relevant training. Familiarity with grievance tracking systems, contract management software, and knowledge of union bylaws is beneficial. Strong communication, negotiation, and advocacy skills help build trust and effectively represent members' interests. These skills are crucial for protecting workers' rights, resolving workplace issues, and fostering productive relationships between employees and management.

How do you become a union rep?

To become a union representative, you typically need to be a member of the union and demonstrate leadership or communication skills. Many unions require candidates to be active members for a certain period and may hold elections or nominations for the position. Training or certification in labor relations or negotiation can also be beneficial.

What are the most commonly searched types of Rep jobs in Texas?

The most popular types of Rep jobs in Texas are:

What cities in Texas are hiring for Union Rep jobs?

Cities in Texas with the most Union Rep job openings:

Infographic showing various Union Rep job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $61,806 per year, or $29.7 per hour.

Call Center Representative I

Community Credit Union

Big Spring, TX โ€ข On-site

$14.75 - $18.50/hr

Other

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Call Center Representative I

You'll thrive in this role if you enjoy helping members, problem-solving in a fast-paced environment, and delivering friendly, accurate service over the phone. You take pride in resolving requests on the first call whenever possible, communicate clearly, and handle sensitive information with professionalism and care.

What Sets You Apart

  • Service: Delivers friendly, efficient service while making complex topics easy to understand.
  • Attention: Processes transactions accurately and protects confidential member information.
  • Pride: Takes ownership of member requests and follows through to completion.
  • Value: Identifies products and services that genuinely meet member needs.
  • Advocate: Works collaboratively with teammates and follows policies, procedures, and compliance standards.

What You Bring to the Role

  • Six months to two years of call center, customer service, or financial services experience
  • High-volume inbound call experience preferred
  • Graduation from an accredited high school or GED
  • Strong communication and active listening skills
  • Ability to multi-task, retain product knowledge, and stay calm under pressure
  • Strong attention to detail and organizational skills
  • Comfort navigating computer systems and digital tools

A Preview of What Joining Us as a Call Center Representative I Looks Like

The Call Center Representative I provides first-call resolution to members by answering questions about accounts, products, and services while completing a variety of transactions accurately and efficiently. This role supports members with online banking, loan payments, bill pay, travel notices, account maintenance, and general troubleshooting.

Representatives actively listen to understand member needs, resolve concerns within their authority, and escalate issues appropriately. The role also includes identifying opportunities to cross-sell relevant products and assisting with loan requests by gathering and documenting information for underwriting.

The Impact Behind This Role

  1. Deliver a positive, consistent member experience on every call
  2. Support members with timely, accurate account service
  3. Strengthen member relationships through trust and professionalism
  4. Contribute to department goals through reliability and performance
  5. Represent MCCU's values in every interaction

MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.

All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.