Union County Transportation Jobs (NOW HIRING)

Salary : $66,103.84 - $99,155.76 Annually
Location : Monroe, NC
Job Type: Full-Time Regular
Job Number: 531129
Department: Community Support & Outreach
Opening Date: 08/03/2026
General Statement
The Recovery Support Coordinator, under general supervision, provides leadership and operational oversight for the Union County Recovery Support Program, ensuring effective coordination of recovery services,risk reduction initiatives and substance use treatment. Serves as the central point of entry for individuals seeking services, while maintaining strong partnerships with healthcare providers, public safety agencies, and community organizations. Responsibilities include program development, coordination of contracted peer support providers, program level budget management, and compliance with all required reporting and performance measures in accordance with the Union County Performance Measure Guide, including the North Carolina Memorandum of Agreement (NC MOA). The coordinator will also leverage data and community engagement to drive continuous improvement and expand access to care.
Essential Functions
Oversees the daily operations of the Recovery Support Program, serving as the single point of entry for substance use treatment and recovery services.
Develops, implements, and evaluates program policies, procedures, and protocols in alignment with best practices and funding requirements.
Develops and maintains the program's Policies and Procedures Manual, including intake protocols, risk reduction protocols, referral procedures, emergency protocols, and field safety standards.
Leads process development and continuous quality improvement efforts to enhance program effectiveness and service delivery.
Manages program intake through a dedicated phone line, including inquiry response, screening, and referral triage during designated hours.
Oversees program budget planning, administration, and monitoring in collaboration with the Human Services Program Manager, the Director of Community Support & Outreach and the Opioid Settlement Program Manager.
Serves as contract manager for the externally contracted Peer Support Specialist provider, monitoring contractor performance against deliverables monthly, conducting quarterly contract reviews, and administering corrective action provisions as needed.
Facilitates bi-weekly check-ins with the contracted peer support team lead and monitors contractor compliance with required certifications, HIPAA/42 CFR Part 2, and best practices, including appropriate boundaries and secondary trauma awareness, as specified in the service agreement.
Serves as the program's primary coordinator forriskreduction initiatives.
Coordinates with Public Health the distribution of naloxone (Narcan) and other risk reduction supplies, including fentanyl test strips and medication lock boxes, to community partners and residents.
Provides training and education on naloxone administration and harm reduction strategies to individuals, organizations, and community groups.
Provides or coordinates care coordination and case management services by connecting individuals to substance use treatment, recovery support services, and wraparound resources, including educational programs, transportation assistance, housing, employment, and other community-based services that support long-term recovery.
Triages incoming referrals and coordinates with the contracted peer support provider to facilitate warm handoffs to appropriate levels of care, including medication-assisted treatment (MAT/MOUD), detoxification services, residential programs, and intensive outpatient programs (IOP).
Ensures timely referral triage and assignment to the contracted peer support team (within 2-24 hours depending on referral source) and follow-up completion within 72 hours for individuals referred after overdose incidents.
Builds and sustains a comprehensive referral network with EMS, hospitals, detention centers, primary care providers, faith-based groups, law enforcement, and nonprofit organizations.
Serves as the primary liaison to community partners, providing guidance on program services, referral pathways, and collaborative initiatives.
Coordinates with community stakeholders to plan, implement, and support community-based drug-checking initiatives, promote risk-reduction education, and connect individuals with appropriate treatment, recovery, and support services.
Conducts outreach, health education, and community wellness activities throughout Union County.
Promotes risk reduction principles and program awareness across diverse audiences and sectors.
Coordinates and facilitates the county's substance use/opioid task force or coalition, including agenda setting, meeting facilitation, and outcome tracking.
Maintains accurate and timely program data, including referrals, services delivered, naloxone distribution, treatment linkages, and repeat overdose contacts.
Prepares and submits required reports to county leadership, grant funders, and oversight entities, ensuring compliance with reporting standards.
Analyzes program data to evaluate outcomes, identify service gaps, and inform continuous improvement strategies.
Administers the designated care management platform including setup, user training, and ongoing system administration, and maintains documentation in compliance with HIPAA and program requirements.
Presents program performance, outcomes, and impact to county leadership and community stakeholders as needed.
Develops and disseminates educational materials on substance use, riskreduction, mental health, and related topics through multiple channels.
Conducts formal program evaluation (initial evaluation at Month 9), assessing quantitative and qualitative outcomes against program goals; evaluates contractor performance data and adjusts contract deliverables or scope as needed; and assesses capacity for program expansion, including additional peer support hours, mobile outreach capability, or extended phone line hours.
May be required to work outside normal business hours, including evenings and weekends, to attend community meetings, participate in outreach activities, and support program-related events.
Performs other related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS
Education and Experience:
Bachelor's Degree in Social Work, Public Health, Counseling, Health Education, or related field, and two (2) years of experience in substance use services, harm reduction, community health, social services or a closely related field and two (2) years of supervisory, coordinator, or lead worker experience; or equivalent combination of education and experience.
Licenses or Certifications:
Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
PREFERRED QUALIFICATIONS
Education and Experience:
Master's Degree in Social Work, Public Health, Counseling, Health Education, or related field, and two (2) years of experience in substance use services, harm reduction, community health, social services or a closely related field and two (2) years of supervisory, coordinator, or lead worker experience; or equivalent combination of education and experience.
Licenses or Certifications:
North Carolina Peer Support Specialist certification
Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
Supplemental Information
PHYSICAL DEMANDS
Must be physically able to operate a variety of machinery and equipment including computers, typewriters, copiers, radios, fax machines, calculators, printers, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
WORK ENVIRONMENT
Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs.
INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage
Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
TRUIST
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 13 County recognized holidays (includes 3 days for Christmas) per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed