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Union Automotive Service Advisor Jobs in Indiana

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo a background check in accordance with local law/regulations * 18+ years of age or older to comply ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo a background check in accordance with local law/regulations * 18+ years of age or older to comply ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo a background check in accordance with local law/regulations * 18+ years of age or older to comply ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo a background check in accordance with local law/regulations * 18+ years of age or older to comply ...

Kia of Carmel

Automotive Service Advisor

Indianapolis, IN · On-site

$50K - $100K/yr

Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo a background check in accordance with local law/regulations * 18+ years of age or older to comply ...

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All JobsUnion Automotive Service Advisor JobsUnion Automotive Service Advisor Jobs in Indiana

Union Automotive Service Advisor information

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$43

How much do union automotive service advisor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for union automotive service advisor in Indiana is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.37 per hour, depending on experience, location, and employer.

What is a Union Automotive Service Advisor?

Union Automotive Service Advisors are professionals who work at automotive service centers or dealerships represented by a labor union. They serve as the primary point of contact between customers and the service department, helping diagnose vehicle issues, recommending necessary repairs or maintenance, and explaining service procedures and costs. Being part of a union, they typically benefit from negotiated wages, benefits, and workplace protections. Their role is crucial in ensuring customer satisfaction and efficient workflow in the service department.

What skills and qualifications are needed to thrive as a Union Automotive Service Advisor?

To thrive as a Union Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is crucial, and some employers may prefer ASE certification. Strong communication, problem-solving, and organizational skills help you build trust with customers and coordinate effectively with technicians. These abilities are essential for delivering accurate information, ensuring customer satisfaction, and maintaining efficient service operations.

How does a Union Automotive Service Advisor collaborate with technicians and customers to ensure efficient service delivery?

A Union Automotive Service Advisor acts as the communication bridge between customers and technicians, ensuring that repair orders are accurately documented and customers understand the recommended services. Advisors regularly consult with technicians to clarify issues, prioritize work based on urgency, and relay progress updates to customers. This collaborative approach helps maintain workflow efficiency, minimizes misunderstandings, and supports a positive customer experience. In union environments, advisors also adhere to established protocols regarding work assignments and labor agreements, working closely with the shop foreman or service manager.

How do union automotive service advisors get paid?

Union automotive service advisors typically earn a combination of base salary and commissions or bonuses based on sales, customer satisfaction, or productivity. Their pay structure often includes union-negotiated wages, benefits, and overtime, with some earning additional income through performance incentives.

How hard is being a union automotive service advisor?

Being a union automotive service advisor involves strong communication skills, customer service abilities, and knowledge of automotive systems. The role can be demanding due to managing customer expectations, coordinating repairs, and working in a fast-paced environment, often with scheduled hours and required certifications. Success depends on experience, technical understanding, and interpersonal skills.

What do you need to be a Union Automotive Service Advisor?

To become a Union Automotive Service Advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience in the automotive industry. Many employers prefer candidates with a high school diploma or equivalent, and some may require certification or training in automotive technology or service advising. Familiarity with dealership management software and a valid driver's license are also often necessary.

What are the most commonly searched types of Automotive Service Advisor jobs in Indiana?

The most popular types of Automotive Service Advisor jobs in Indiana are:

What cities in Indiana are hiring for Union Automotive Service Advisor jobs?

Cities in Indiana with the most Union Automotive Service Advisor job openings:

Union Automotive Service Advisor jobs near you

Automotive Service Advisor

Rohrman Hyundai Lafayette

Lafayette, IN • On-site

$2.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Service Advisor

Our service departments are built on trust — and our Service Advisors are the reason customers keep coming back.

We're looking for a skilled, customer-focused Service Advisor to be the primary point of contact between our guests and our technicians. You'll manage the full service experience from write-up to delivery — building relationships, setting accurate expectations, and ensuring every repair order is handled with professionalism and care. Strong communication and a commitment to customer satisfaction are the keys to success in this role.

Responsibilities

  • Greet customers promptly and professionally; gather vehicle information and accurately document concerns on the repair order.
  • Inspect vehicles, review service history, and recommend additional needed maintenance or repairs.
  • Provide complete, accurate written cost estimates for labor and parts; clearly communicate timelines and obtain customer authorization before any additional work is performed.
  • Monitor repair progress throughout the day and proactively contact customers regarding any changes in status, cost, or completion time.
  • Review completed repair orders to ensure all work is finished and documented; explain completed work and all charges to the customer at delivery.
  • Handle inbound phone inquiries for appointments and work-in-progress updates.
  • Maintain high CSI scores by delivering a consistent, transparent, and friendly service experience.

Schedule / Hours Expected

  • Monday-Friday 7:30am-6pm
  • Saturdays 8am- 3pm
  • 40 Hour work week

Requirements

  • High school diploma or GED required; prior automotive service advisor or service department experience strongly preferred.
  • Excellent interpersonal and communication skills — comfortable with customers face-to-face and by phone.
  • Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
  • Organized and able to manage multiple open repair orders in a fast-paced environment.
  • Valid driver's license with an acceptable driving record.
  • Previous automotive service advising experience is preferred.

Benefits

  • Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
  • Competitive 401(k): Build your future with our retirement savings plan.
  • Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
  • Paid Maternity & Paternity Leave: Support for new mothers and fathers.
  • Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
  • Employee Discounts: Discounts on vehicle servicing and new car purchases.
  • Continuous Training & Mentorship: Grow professionally and advance your career within our group.
  • Employee Tenure & Recognition Program: We celebrate milestones and contributions.
  • Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Apply