Underwriting Operations Manager Jobs in Seattle, WA

Applicants must reside and be able to work from the following states: WA, OR, ID, TX, OH, FL, SC, NC, or IL, with occasional travel to our headquarters located in Seattle, WA. 

Who We Are: 

At PEMCO, we're all about people - our customers, our employees, and the community.  We're a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America's Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same - enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO has a dynamic and challenging opportunity for an Underwriting Analytics Manager to join our community. This position is responsible for working directly with the Underwriting Operations team to identify opportunities to maximize performance and results through data and analytics. This position is the underwriting operations subject matter expert that serves as a liaison between the team and management to facilitate the use of data to improve ability to make data-driven decisions. This position ensures the necessary team analytics needs are met with effective communication, training, and influence, and reports to the Director, Underwriting Operations and Analytics. 

What You'll Be Doing:

• Serve as Underwriting's subject matter expert on cross-functional projects; effectively collaborate, influence, and educate other departments and leadership teams, practically applying expertise and broad perspective of Underwriting and overall business operations.
• Recognize resource constraints and actively seek ways to reduce manual work effort through elimination or automation; collaborate with Underwriting leaders to ensure the work being performed is bringing the highest value.
• Engage with Sales and Customer Service business partners to assist with deepening their knowledge of underwriting objectives and incorporating them into their responsibilities and customer interactions.
• Drive improvements and efficiencies in Underwriting operations; influence managers and their employees for quick adoption of updated systems, guidelines, and processes; analyze data, draw effective conclusions, translate data and provide recommendations for the Underwriting team to improve overall results.
• Develop, document, and maintain line-of-business underwriting guidelines, both automated and manual, to meet corporate profit and growth objectives and support our pricing structure; propose adjustments to underwriting practices as needed due to market and regulatory conditions; provide data-driven, reasoned arguments to support recommended changes.
• Develop proactive plans for underwriters to expand agency relationships, analysis, communication, and risk selection with agents to meet profitable growth objectives.
• Develop and conduct educational meetings and activities for ongoing change management and underwriter professional development; conduct needs assessments to identify gaps between current and desired performance outcomes; in partnership with the Manager, Underwriting, monitor, coach, correct, and consistently improve individual and department results. 
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.                          
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience
• 10+ years in Property & Casualty underwriting roles with increasing levels of scope, scale, and/or complexity is required                                                            
• Prior experience in data analysis techniques and tools is required
• 2+ years of experience training and developing new and experienced underwriters is required
• Insurance industry designations or certifications preferred
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, and Outlook is required
• Job-specific: Ability to use a variety of data analysis tools, such as Tableau, advanced Excel techniques, etc., is required
• Interpersonal Skills & Empathy: Builds relationships internally and externally and gets results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy, and shows care for the challenges felt by others is required
• Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, and the community in both technical and non-technical professional language is required
• Business Environment: Has a thorough understanding of our industry, the relevant business landscape, trends in growth, and insurance environments; the ability to spot early indicators of change and apply strategies to adapt quickly is required
• Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high-quality, consumable, and consistent metrics that drive strategic objectives and priorities is required
• Project Management: Has a proven track record of driving and motivating cross-functional team members to successfully implement technology or business projects                                       

Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $140,768-$172,050.  The full pay range is $117,307- $195,511.
• Outside Greater Seattle area target pay range: $124,231-$151,837.  The full pay range is $103,526-$172,542.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO's 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). 

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Granted four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts.
• Education Assistance Program after one year of service.
• Scholarship program for children of PEMCO employees after one year of service.
• Employee Assistance Program.
• Well-being program.
• Discretionary taxable gifts and gift cards.
• And other Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.

Other compensation, depending on role, contributions, and performance, may include:

• Discretionary bonuses.
• Tiered sales commissions and/or incentives (from 5-25% of employee's monthly sales).
• Employee referral bonuses.
• Shift differential pay.

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA) 
• Equal Employment Opportunity (EEO) 
• Employee Polygraph Protection Act (EPPA)